This brochure developed by the NCAL Customer Relations Committee helps potential residents and their loved ones understand what assisted living is and considerations to make when choosing an assisted living community.

Effective marketing will directly impact the success of your assisted living community; yet, ethical marketing will surely impact its reputation within the larger community. All communications must be approached with one goal in mind – to provide the consumer with honest, clear, and consistent information. This NCAL guide will help assisted living and residential care community staff be successful and ethical in their marketing practices.

Preparing and supporting residents when they move out reduces their stress and anxiety. Assisted living community staff can help relieve the stress inherent in any move—and particularly for frail residents—by following a clear set of policies and procedures created by the community. This guide will explain the strategies involved in successfully transitioning a resident move-out during non-medical, non-emergency situations. This guide assumes that the assisted living community has exhausted the coordination of outside consultant care allowed under state regulations. While this document provides guidance, its content is not to be considered “standards of care.”

This resource developed by the NCAL Customer Relations Committee, is a guide to developing an effective complaint and grievance process for assisted living and other long term care facilities. The guide includes a model complaint process, tips on good listening, conflict resolution techniques, and a sample follow-up letter to residents or family.

NCAL developed this guide to help assisted living communities interact and earn positive media exposure, maintain good relationships with local media outlets, and handle a media crisis. Find templates for press releases, media advisories, and an employee media policy.

The NCAL Consumer Relations Committee created this brochure to make moving into an assisted living community a pleasant experience for residents and families. People who are preparing for a move into an assisted living or residential care facility have many questions. NCAL wanted to help answer these questions by seeking advice from the nation’s top experts on the subject—assisted living residents who have made the move and currently live in assisted living.

This informative program, hosted by Dr. David Gifford, will help you discover the strategies and tactics necessary to reduce rehospitalizations. ​Please join us on July 27th at 3pm EST for this, the first, of our eight part series.

Part 2 Discharge to Community: Creating Seamless Transitions

After the OIG Report that shed light on several areas of care that put residents at risk, providers immediately got to work developing systems and responses that would help to minimize these unintended healthcare outcomes. Part 3 of the Quality Initiative Series focuses on clinical care, nutrition and team strategies that can make an immediate difference in the lives of residents. Additionally, The Association's Clinical Practice Committee designed a framework that outlines guiding elements such as individualized care approaches, effective transitions of care, QAPI concepts, safety, risk management, team-based care, and diagnostic quality that will support your efforts in fulfilling the Requirements of Participation. Discover what the Hillcrest team has done to succeed in this valuable program on reducing unintended healthcare outcomes. Join Dr. David Gifford, Dr. Anna Fisher, Joe DiMinico and Roxanne Dai in Part 3 of our series.

Having consistent, high quality, engaged staff is essential to produce the clinical outcomes needed to succeed in value-based health care and coordinated care delivery systems. As regulators, consumers, business partners, and other stakeholders place great emphasis on staffing levels, person-centered care, and preventing avoidable adverse events, stable and engaged staff are the necessary preconditions for business success. This series is designed for active learning and practical application, with short presentations, video clips, case studies, and discovery assignments. This program was developed by Barbara Frank, Ruta Kadonoff, Urvi Shah-Patel and Wendell Anderson whose insight will provide users with many helpful tips and ideas to strengthen their staff stability.

Discover best practices in dementia care that could be replicated to improve quality of care and quality of life. These practices emphasize an approach focused on the comfort of the person with dementia.

This webinar will provide information on how to insure your facility meets the requirements for the functional measure currently included in the skilled nursing facility Quality Reporting Program.

This Power Point presentation will provide the necessary information to inspect doors for safety.

This risk assessment has been developed to comply with the NFPA 99 (2012 Edition) risk-based process.

Life Safety Code section 7.2.1.15.2 requires all fire and smoke doors to be inspected and tested annually. This helpful checklist serves as a vital tool to perform a annual inspection.

Barbara Baylis was a member of CMS Technical Expert Panel (TEP) Quality Assurance and Performance Improvement (QAPI) Demonstration Project. She is determined to take the mystery out of QAPI and provide staff with an understandable and operational approach to quality assessment and quality improvement. This QAPI Toolkit provides the tools.

CMS has determined there is a need for culture change in Long Term Care. This presentation will present some challenges, failures and successes experienced by a LTC facility in Louisiana. Following this presentation the learner will be able to implement, sustain and cultivate these cultural change needs that are specific to their own facility. The learner should be able to demonstrate sustainable approaches to Culture Change that foster stakeholder satisfaction.

Using dashboards to monitor metrics is a way for nonprofit organizations to monitor what is working or not working. Efficiency helps the organization to best utilize available funds. Also many organizations are being requested to provide outcomes to support its mission.

This webinar will address these issues as well as other changes you can expect to the Nursing Home Compare website and the 5-Star Rating system.