Donna Adair, CNA

Donna Adair, CNA, professional development coach at the National Association of Health Care Assistants, talks about how learning about one resident's prominent life only after his death led her to make it a point to find out everything she could about her residents' lives and interests by sharing and eliciting personal stories about each other's lives.

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Donna Adair, CNA
Recorded 02/04/2016
Recorded 02/04/2016 At the Heart of It!
NCAL AHCA