Your nursing center has developed processes to improve individualized care for residents with dementia (consistent with new guidance at F309) and staff have become proficient in following these processes. Now....a BIG question- how do you get the doctors on board?! This session will provide insight and practical strategies to engage your external physicians so that everyone is rowing in the same direction.

Learning Objectives:

1. Be able to define actions performed by physicians
2. Determine what information physicians need to make a decision
3. Be able to explain the importance of utilizing Medical Directors to communicate with physicians

Speaker:
David Gifford, MD; Senior Vice President, Quality and Regulatory Affairs; AHCA

Incredibly well-skilled and mission-driven, frontline workers are the "Special Ops" team of long term care. Their mission is to unleash their knowledge, skills and attitude to provide the highest level of care. In this session, discover ways to engage front-line workers in your nursing center's efforts to provide the highest quality of care for residents with dementia.

Learning objectives:

1. Review strategies that engage front-line workers.
2. Examine ideas that support front-line workers' education and skill development.

Speaker:
Mary Tess Crotty
Vice President, Quality
Genesis Health Care

New guidance at F309 anticipates families being engaged and providing information to nursing centers about helpful approaches when caring for their family member. The information the families possess is equivalent to gold nuggets. What they know is boundless and immensely helpful in providing individualized care. Creating a climate where families are regarded as allies and partners who not only enhances care but also makes great business sense! Join us for this short and energizing session that offers insights into engaging families.

Learning Objectives:
In this session participants will:
1. Explore ideas that enhance the level of family engagement
2. Examine ways that families skills and talents can be put to use in your setting
3. Consider small steps that can more fully engage families

Speaker:
Marguerite McLaughlin, Senior Director of Quality Improvement, AHCA

New surveyor guidance from CMS for F309 and F329, related to residents with dementia and the use of antipsychotic drugs, reflects a new approach from CMS: an approach that is more holistic and aligns well with a QAPI process. Although the term "QAPI" may be new to the long term care community, many of the approaches embodied in QAPI are already in practice and will enhance individualized care and quality. Join us for a brief and illuminating session that provides insights and strategies for achieving compliance with regulatory requirements utilizing a QAPI approach.

Learning Objectives:

In this session participants will:
1. Review the climate and issues under that is motivating this change
2. Explore key ideas that can be adopted within your nursing center
3. Consider ways to engage key stakeholders in their settings

Speaker:
Lyn Bentley, Senior Director of Regulatory Services, AHCA

TQM, CQI, QI, QA&A - if you recognize these you know they reflect several decades of quality programs in long term care. In fact if you recognize these, then you know that Quality has been the long term care business model for a very long time. The new guidance at F-309 recognizes the importance of a nursing center's QA&A process and encourages surveyors to examine the systemic approaches used to deliver care and services for a resident with dementia. This session will validate your current QA&A efforts and support your transition to QAPI with practical tips and useful pointers.

Learning objectives:

1) Relate current QA&A practices to QAPI principles.
2) Consider ways to organize your current QA&A work and committees to transition to a QAPI approach

Speaker:
Stacey Rose Hord, LNHA, MCD, CCC-SLP

CNAs are the backbone of nursing centers and are the key to each center's success. Satisfaction, safety and care are all predicated on their skill, know-how, and compassion. AHCA invites CNAs to join this session as we explore ways to respond to state survey teams about the care and support provided to residents with dementia who live in your center.

Learning Objectives:

1. Differentiate between behaviors and unmet needs.
2. Review interventions and ways to individualize care.
3. Recognize appropriate responses to offer to survey teams about those for whom you care.

Speaker:

Mary Tellis- Nayak
Vice President of Quality Initiatives/Strategic Advisor
My InnerView