Increasing Customer Satisfaction in Assisted Living

The Issue

Listening to the needs and wishes of our residents and their loved ones is how assisted living providers ensure person-centered care. Research also shows that communities with the highest rates of satisfaction perform better in other organizational outcomes.

Ideas to Get Started

  • Work with your customer satisfaction vendor to add CoreQ into your surveys
  • Upload your CoreQ data to LTC Trend Tracker to benchmark with your peers
  • Utilize additional questions in your satisfaction surveys to identify and address areas for improvement
  • Share results with resident and family councils and staff, utilizing feedback
  • Develop a process for addressing and responding to complaints
  • Utilize feedback to assist in prioritizing quality improvement projects. 
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Assessing Satisfaction In Health and Long-Term Care

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NCAL AHCA