Learning, Inspiring, Sharing
Those who work most closely with residents are at the core of providing quality care. Research shows that satisfied staff contributes to greater quality of life of the residents in assisted living communities and provide better quality of care.
With a more satisfied, well-trained, and committed staff, providers see increased retention rates and fewer work-related incidents and injuries to the workforce, all of which contribute to better overall performance of the community. The more consistent and dedicated the staff is, the more they understand and are able to effectively respond to each person’s needs – reinforcing the long term care profession’s commitment to delivering person-centered care.
Ideas to Get Started
- See how much staff turnover is costing your organization with the AHCA/NCAL’s Cost of Turnover Calculator
- Start tracking turnover and retention on LTC Trend Tracker and benchmark to your peers
- Conduct annual staff satisfaction surveys to identify areas for improvement
- Empower employees to participate in quality improvement projects, including to recognize and resolve issues, so they are more invested with the organization
This one-pager provides ideas on how your assisted living community can recruit staff. Ideas include different ways to advertise, incentives to offer, supporting current employees, and building a presence in the broader community.
This resource provides guidance on implementing a peer mentoring program in your assisted living community.
Organizations that support staffs' professional development in long term care may help build company loyalty. These licensure and certification programs for various staff levels will help individuals advance.