Learning from Julie Jones: A Case Study

Learn from the story of Ms. Julie Jones to gain a better understanding of systems and process improvement, person-centered care and various Phase II requirements. 

This story is presented in four parts in the PDF document.  Intended approach is to pause after reading each part of the story, discuss what you just read with your team, consider what stands out to you as flags or key information and think about how you would approach each of the areas listed in the bullet points under the story part.  Move on to the next part and repeat process.  Share your thoughts, concerns, ideas with your colleagues and think about how your collective learning from the story of Ms. Julie Jones can inform your own center’s systems and process improvement efforts.

You can use the PowerPoint slides to supplement this activity and guide discussion. 

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