Quality Initiative Series

This eight-part series provides in-depth instruction and strategies to help members effectively meet impending payment and regulatory changes. It is designed with the intent of helping members succeed by providing insights into the changes, providing specific strategies that can be adopted by centers, and offering a comprehensive array of tools and resources. Each session will include a live webcast featuring experts from around the nation as well as supplemental materials to help members take action on the topic. These will be posted and available within the QI topic area. Additionally, each session will include a community discussion where members can post questions and ideas.

July 27, 2016 1- Reducing Rehospitalization: Practical Strategies for Success September 28, 2016 2 - Discharge to Community November 16, 2016 3 - Unintended Healthcare Outcomes January 25, 2017 4 - Staff Stability April 26, 2017 5 - Antipsychotic Drug Reduction June 21, 2017 6 - Functional Outcomes September 20, 2017 7 - Customer Satisfaction/Experience November 15, 2017 8 - Hospital Admissions in Long Stay Settings Thank you to our sponsor: Healthcare Academy

  • Part 1 - Reducing Rehospitalization: Practical Strategies for Success

    Contains 10 Component(s) Recorded On: 07/27/2016

    This informative program, hosted by Dr. David Gifford, will help you discover the strategies and tactics necessary to reduce rehospitalizations. ​Please join us on July 27th at 3pm EST for this, the first, of our eight part series.

    imageThe National Quality Initiative Series is sponsored by Healthcare Academy

    Hospital readmissions can have a huge impact on skilled nursing facilities. It affects payment, five star ratings, your access to participation in preferred networks and your quality measures. In these changing times, to be competitive, you must have a low readmission rate.

    Dr. David Gifford (“Giff") will provide Centers with all the strategies and tactics they will need to reduce rehospitalizations. Not only that, but additional supporting information will be available to participants on ahcancalED. Register today to gain access to the most pertinent and useful resources and information.

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    Solutions for
    Long-Term Care Facilities

    Healthcare Academy provides industry-leading online training for the long-term care industry. With a dynamic array of innovative, powerful tools at your fingertips, Healthcare Academy can help dramatically improve your organization's educational efficiency, accuracy, quality and satisfaction.


    David Gifford, MD, MPH (Moderator)

    Senior Vice President of Quality and Regulatory Affairs, AHCA

    David Gifford, MD, MPH, is a geriatrician and former medical director of several nursing homes in Rhode Island. He currently serves as the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association. He helped create the Quality Department at AHCA which assists providers in their quality improvement efforts and works with administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board. He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials. Prior to that he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He also holds a faculty appointment at Brown University Medical School and School of Public Health. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health while a Robert Wood Johnson Clinical Scholar. 

    MaryPat Carhart,BSN, RN, RAC-CT

    Vice President of Clinical Services with Upstate Services Group,

    Ms. Carhart is a Registered Nurse with over 30 years' experience in health care as a clinician and leader. After obtaining her Associated of Applied Science in Nursing from Onondaga Community College and a Bachelor of Science in Nursing from Keuka College, Ms. Carhart's nursing career has included experience in acute care nursing, long-term care nursing and managed care.

    Ms. Carhart currently is the Vice President of Clinical Services with Upstate Services Group, previously serving as the Director of Nursing at Central Park Rehabilitation and Nursing Center, which was designated as a special focus facility by the New York State Department of Health.After accepting the Director of Nursing position in December of 2009, Ms. Carhart assisted with the implementation of a quality improvement plan designed to bring the facility up to an acceptable level of care.As a result of the quality improvement plan implementation the facility was successfully improved in survey results to the extent that New York State removed the facility from the special focus facility designation as of May 2010.

    Ms. Carhart recognized the need to reduce re-hospitalization rates for new admissions as well as for avoidable hospitalization for the long-term care resident and sought certification in the INTERACT program and as an instructor implemented the INTERACT Quality Improvement Program within all Upstate Services Group facilities.With the implementation of INTERACT each facility has reduced re-hospitalization and hospitalization rates as well as achieving the ability to partner with hospitals due to the focus on reducing emergency room utilization and avoidable hospital admissions.


    Brent Hurley

    CNA, NAHCA Board Member

    Brent Hurley has served as a Certified Nursing Assistant (CNA) for more than 26 years. He currently serves as a CNA at Courtyard Health Care Center in Goshin, IN. In addition to his work with our nation's frail, elder and disabled citizens, Brent serves on the National Steering Commission of the National Association of Health Care Assistants (NAHCA). He joined the Steering Commission over four years ago and credits his participation on the Steering Commission with the following discovery, "Being on the Steering Commission has given me a chance to see and work with caregivers from across the country. It has allowed me to see that cultures and communities may change, but caring is universal."

    Hurley's dedication and commitment to his profession manifests itself in participation in various activities such as the NAHCA Leadership Team in his center, attendance at the 2014 Congressional Briefings in Washington, DC and service on a review panel for Medline Industries Skintegrity System that is intended to promote healthy skin. His hard work and diligence has earned him national recognition and accolades; 2014 Essay Scholarship Recipient and NAHCA's 2015 Excellence in Leadership Award for helping to reduce turnover in his center.

    Christine Wheeler

    COTA, LNHA

    Ms. Wheeler is the Nursing Home Administrator at Advantage Living Center-Wayne.She has been with the Advantage Management Group for the past 7 years in various roles to include Director of Rehabilitation, Director of Clinical Medicare and Reimbursement, and Administrator.

    She received her Associates Degree in Certified Occupational Therapy from Wayne County Community College and her Diploma in Nursing Home Administration from Madonna University.

    Christine has been dedicated to the profession of Long Term Care/Sub-Acute Rehab since 1995.Her continued focus on all aspects of the resident's experience drives her and her team toward excellence and continued success.

  • Part 2 Discharge to Community: Creating Seamless Transitions

    Contains 6 Component(s) Recorded On: 09/28/2016

    Part 2 Discharge to Community: Creating Seamless Transitions

    A significant shift we've experienced in our communities relates to discharge to community. Our role is to create seamless transitions that return residents safely home - a departure from our “long stay" roots. As a result, skilled nursing centers are responsible for assisting individuals in improving functional independence and adequately preparing individuals for discharge from the center.Assuring individuals and their families are able to manage care needs after discharge is critical to preventing rehospitalizations.

    Additionally, the Medicare Payment Advisory Commission (MedPAC), the IMPACT Act and changes to the Five-Star Quality Rating System all call for improving and measuring discharges back to the community. Managed care plans, ACOs, and bundled payment models are also looking for high performing partners

    Join Dr. David Gifford and his team of experts, Lynn Chase, , Massachusetts QIO Program Director, Healthcentric Advisorsand Tina Roberts, CNA, Genesis Healthcare who will provide valuable insights on how to provide high quality and seamless service related to discharge to community.

    Special thanks to our sponsor Healthcare Academy

    HCA Healthcare Academy.png

    Lynn Chase

    Massachusetts QIO Program Director, Healthcentric Advisors

    Ms. Chase is the Program Director for the New England QIN-QIO work in Massachusetts. She has led the Healthcentric Advisors' Care Transitions effort since 2009 and now also serves as the regional lead for the QIO care transitions activities across New England.

    Prior to joining Healthcentric Advisors, Ms. Chase spent 17 years on the Organizational Development team at CVS, building educational curriculums and materials for their pharmacy staff.

    She holds a Bachelor's degree in Psychology.


    David Gifford, MD, MPH

    Senior Vice President of Quality and Regulatory Affairs, AHCA

    David Gifford, MD, MPH, is a geriatrician and former medical director of several nursing homes in Rhode Island. He currently serves as the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association. He helped create the Quality Department at AHCA which assists providers in their quality improvement efforts and works with administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board. He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials. Prior to that he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He also holds a faculty appointment at Brown University Medical School and School of Public Health. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health while a Robert Wood Johnson Clinical Scholar. 

    Tina Roberts

    CNA

    Tina Roberts brings a world of experience to our discussion. She has been a CNA for 40 years and understands what it takes to help people heal and grow healthy and strong to return home. She works at Cumberland Village in Lafollette, TN. She comes from a long line of caregivers including her mom, grandmother and sister who are all RN's. She loves being a CNA. She also loves being a grandmother and has 10 grandchildren.

  • Part 3: Unintended Healthcare Outcomes - Building Prevention Into Every Day Practice: A Framework for Successful Clinical Outcomes

    Contains 4 Component(s) Recorded On: 11/16/2016

    After the OIG Report that shed light on several areas of care that put residents at risk, providers immediately got to work developing systems and responses that would help to minimize these unintended healthcare outcomes. Part 3 of the Quality Initiative Series focuses on clinical care, nutrition and team strategies that can make an immediate difference in the lives of residents. Additionally, The Association's Clinical Practice Committee designed a framework that outlines guiding elements such as individualized care approaches, effective transitions of care, QAPI concepts, safety, risk management, team-based care, and diagnostic quality that will support your efforts in fulfilling the Requirements of Participation. Discover what the Hillcrest team has done to succeed in this valuable program on reducing unintended healthcare outcomes. Join Dr. David Gifford, Dr. Anna Fisher, Joe DiMinico and Roxanne Dai in Part 3 of our series.

    After the OIG Report that shed light on several areas of care that put residents at risk, providers immediately got to work developing systems and responses that would help to minimize these unintended healthcare outcomes. Part 3 of the Quality Initiative Series focuses on clinical care, nutrition and team strategies that can make an immediate difference in the lives of residents. Additionally, The Association's Clinical Practice Committee designed a framework that outlines guiding elements such as individualized care approaches, effective transitions of care, QAPI concepts, safety, risk management, team-based care, and diagnostic quality that will support your efforts in fulfilling the Requirements of Participation. Discover what the Hillcrest team has done to succeed in this valuable program on reducing unintended healthcare outcomes.

    Join Dr. David Gifford, Dr. Anna Fisher, Joe DiMinico, RN, Admin, Jason Hagarty, Culinary Coordinator and Roxanne Dai in Part 3 of our series

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    Special Thanks to Our Sponsors


    Dr. Anna Fisher, DHA, CMDCP, CDP

    Director of Quality and Education. Hillcrest Health Services

    Dr. Anna Fisher,  DHA, CMDCP, CDP, is a Certified Montessori Dementia Care Practitioner and Director of Quality & Education at Hillcrest Health Services and is responsible for quality and education services for assisted living, memory support, adult day services, in-patient rehabilitation, outpatient therapy, home health care, private duty, telehealth, hospice, and skilled nursing care. She is also an adjunct professor in the College of Arts and Sciences at Bellevue University.

    Dr. Fisher is a Clinical Practice Committee Member, Emergency Preparedness Committee Member, and Silver Quality Award Senior Examiner for the American Health Care Association (AHCA) / National Center for Assisted Living (NCAL). Most recently, she serves as a leadership member of the Pioneer Network Artifacts 2.0 Advisory Group, Nebraska Culture Change Coalition, and the Developmental Disabilities Aging Coalition.

    In this webinar, Dr. Fisher will discuss QAPI and how health care communities can oversee and review their pain management approaches, including the use of opioids to treat pain as well as the expectations of surveyors and how facilities should address pain issues.

    David Gifford, MD, MPH

    Senior Vice President of Quality and Regulatory Affairs, AHCA

    David Gifford, MD, MPH, is a geriatrician and former medical director of several nursing homes in Rhode Island. He currently serves as the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association. He helped create the Quality Department at AHCA which assists providers in their quality improvement efforts and works with administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board. He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials. Prior to that he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He also holds a faculty appointment at Brown University Medical School and School of Public Health. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health while a Robert Wood Johnson Clinical Scholar. 

    Joe DiMinico

    RN, Administrator of the Cottages at Hillcrest Country Estates

    Joe DiMinico joined Hillcrest Health Services in 2011 and is currently the Administrator of the Cottages at Hillcrest Country Estates. Joe is a Registered Nurse with experience in geriatric health care management and oversees a very innovative community of eight “household model" long-term care cottages and one post-acute rehabilitation cottage.

    Roxann Dai

    Nurse Technician

    Roxann has been with Hillcrest Health Services for 6 1/2 years.Her position with Hillcrest is a Nurse Tech, and she is also finishing up her Medication Aide classes.She has been nominated for employee of the month, employee of the year, and was a national finalist for CNA of the year through Cerner.

    Jason Hagarty

    Culinary Coordinator

    Jason Hagarty is the Culinary Coordinator with Hillcrest Country Estates at the Rehab Cottage since March 2014. Jason developed and designed menus and set up programming for the CBORD dietary food ordering system. Jason has three years experience with CHI Health Systems as Team Lead of Food and Nutrition, and initiated and implemented the new "Aladdin" Re-Therm food system throughout all CHI hospitals in Nebraska.

  • Part 4: Staff Stability

    Contains 6 Component(s) Recorded On: 01/25/2017

    Having consistent, high quality, engaged staff is essential to produce the clinical outcomes needed to succeed in value-based health care and coordinated care delivery systems. As regulators, consumers, business partners, and other stakeholders place great emphasis on staffing levels, person-centered care, and preventing avoidable adverse events, stable and engaged staff are the necessary preconditions for business success. This series is designed for active learning and practical application, with short presentations, video clips, case studies, and discovery assignments. This program was developed by Barbara Frank, Ruta Kadonoff, Urvi Shah-Patel and Wendell Anderson whose insight will provide users with many helpful tips and ideas to strengthen their staff stability.

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    Thank you to our Sponsor!

    Having consistent, high quality, engaged staff is essential to produce the clinical outcomes needed to succeed in value-based health care and coordinated care delivery systems. As regulators, consumers, business partners, and other stakeholders place great emphasis on staffing levels, person-centered care, and preventing avoidable adverse events, stable and engaged staff are the necessary preconditions for business success. This series is designed for active learning and practical application, with short presentations, video clips, case studies, and discovery assignments.

    This program was developed by Barbara Frank, Ruta Kadonoff, Urvi Shah-Patel and Wendell Anderson whose insight will provide users with many helpful tips and ideas to strengthen their staff stability.

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    Solutions for Long-Term Care Facilities

    Healthcare Academy provides industry-leading online training for the long-term care industry. With a dynamic array of innovative, powerful tools at your fingertips, Healthcare Academy can help dramatically improve your organization's educational efficiency, accuracy, quality and satisfaction.

    Barbara Frank

    Co-Founder

    Barbara Frank, with B&F Consulting co-founder Cathie Brady, helps long term care communities be better places to live and work. They provide on-site assistance and serve as faculty for state and national learning collaborative to improve staff stability, care outcomes, and overall organizational performance. For Quality Partners of Rhode Island, they led a CMS-funded pilot using individualized care and staff engagement to improve quality of care outcomes. They co-produced a Staff Stability Tool-kit and the four part CMS web series “From Institutional to Individualized Care.” B&F led a team in the New Orleans Nursing Home Staffing Project, which helped nursing homes recover from the aftermath of Hurricane Katrina, and co-produced a film with Louisiana Public Broadcasting called The Big Uneasy: Katrina's Unsung Heroes. They were faculty for a Pioneer Network learning collaborative in which 49 nursing homes incubated performance improvement through use of key systems to support communication and teamwork. They supported four states to assist 19 nursing homes to stabilize and improve through an Advancing Excellence Critical Access Nursing Home Initiative. Barbara facilitated the first Pioneer Network gathering in 1997, and in 2005 she facilitated the St. Louis Accord, a national gathering of provider, consumer, regulator, and quality improvement organizations that came together set a course for state and national work to improve clinical outcomes through staff stability and culture change. With David Farrell and Cathie Brady, she co-authored Meeting the Leadership Challenge in Long-Term Care: What You Do Matters (Health Professions Press 2011).

    Ruta Kadonoff

    Senior Program Officer, Maine Health Access Foundation (MeHAF)

    Ruta Kadonoff, MA, MHS is Senior Program Officer with the Maine Health Access Foundation (MeHAF), the state's largest private, nonprofit health care foundation. MeHAF's mission is to promote access to quality health care, especially for those who are uninsured and underserved, and to improve the health of everyone in Maine. Ruta leads the foundation's program department and also manages the Thriving in Place (TiP) initiative, which helps people with chronic health conditions (including the elderly and persons with disabilities) maintain or improve their health so they can remain independent and safe in their homes and communities. To promote this goal, TiP brings health care, social and community services, and volunteer networks together so they can coordinate, streamline, and improve the efficiency and effectiveness of their efforts to meet the needs of community members.

    Ruta has over 20 years of experience in national organizations fostering and advocating for quality improvement and person-centered care and services for older adults. She has worked in policy, research and practice with diverse organizations including Pioneer Network, American Health Care Association, The Green House Project, the US Department of Health and Human Services, Leading Age, and Abt Associates.

    Ruta received her Master of Arts degree in the Management of Aging Services from the Erickson School of Aging Studies at the University of Maryland Baltimore County and a Masters of Health Science degree in Health Policy from Johns Hopkins University's Bloomberg School of Public Health.

    Wendell Anderson

    CNA

    Wendell Anderson is a professional CNA and member of the Steering Commission at NAHCA. He offers a unique perspective on staff stability.

    Our thanks to Barbara Frank and Cathie Brady of B&F Consulting for developing the many tools and resources found here at Staff Stability on ahcancalED.These national experts have offered support, instruction and guidance to associations, QIO's, Veteran's Administrations, corporations and independent owners as well as having led several national pilot projects for CMS.

    Vast numbers of centers, and their staff, have discovered a new path to quality and success through their cutting edge programs on leadership dynamics, team building, and nursing home operations. Their stimulating and interactive workshops focus on the process of creating change. They are authors, along with David Farrell, of The Leadership Challenge for Long Term Care

    They can be reached at www.BandFConsultingInc.com

  • Part 5: Leading Strategies for Antipsychotic Drug Reduction

    Contains 1 Component(s) Recorded On: 04/26/2017

    Discover best practices in dementia care that could be replicated to improve quality of care and quality of life. These practices emphasize an approach focused on the comfort of the person with dementia.

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    Thank you to our Sponsor!


    If we have learned nothing from our collective national effort to reduce antipsychotic drugs it is that the solutions are multifaceted. The way to achieve the reduction is not simply a strategy to prioritize which residents to taper and withdraw but, to discover and train staff in a wide array of approaches and focus areas that individualize the care of residents. Our guest, Ann Wyatt, is  a national expert in dementia and palliative care and part of the team that developed the Comfort Matters program first begun in the Beatitude Community in Arizona. Ann will share essential strategies and research from the experience and provide ideas to help you organization. Ann is someone you don't want to miss! Staff will come away with fresh ideas and an array of strategies to improve dementia care in your center.

    But first, a llittle about how it all began. Comfort Matters got its start in 2005, when Beatitudes Campus, a continuing care retirement community (CCRC), partnered with Hospice of the Valley, and received funding for the initiative from BHHS Legacy Foundation. The goal was to create a model program of best practices in dementia care that could be replicated to improve quality of care and quality of life practices that emphasize an approach focused on the comfort of the person with dementia.

    Originally Comfort Matters was called Palliative Care for Advanced Dementia: A Model Teaching Program (PCAD). As is true of any palliative care model, the goal is to make people comfortable by relieving the symptoms, pain and stresses of illness. Although palliative care is often associated with end-of-life, Comfort Matters promotes living better with dementia by focusing on the person’s day-to-day comfort. By addressing the significant challenges common to advanced stages of dementia, Comfort Matters education and research improves practices across the spectrum of early to advanced stages. Hundreds of interdisciplinary teams from long-term care-, assisted living-, and dementia care facilities, are using these proven concepts to improve dementia care. 

    Why not round up an interdisciplinary team from your organization to listen this informative web broadcast, live with Ann Wyatt. Wednesday, April 26th at 3 PM EST.



    Ann Wyatt

    MSW

    Ann Wyatt, MSW  is currently the Manager for Palliative and Residential Care at Caringkind (formerly the Alzheimer’s Association, NYC Chapter), working to promote innovative, comprehensive palliative care programs for people with advanced dementia. She has also in recent years worked with the Cobble Hill-Isabella Collaboration Project, concerned with creating  more person-centered care environments, and with the United Hospital Fund on their family caregiver project, Next Step in Care.

    Earlier, she helped to develop Independence Care System, a managed long term care plan for younger people with disabilities, one of the first in the country.  Prior to that, she was Associate Director of the Office of Long Term Care, New York City Health and Hospitals Corporation (where among other things she helped to oversee OBRA implementation for HHC’s nearly 3,000 skilled nursing beds). Earlier, as the initial Planning Director for the Village Nursing Home AIDS Project, she helped develop the first AIDS adult day health program in the country.  She was also formerly a licensed nursing home administrator.

      She was a founding Board member of the National Citizens Coalition for Nursing Home Reform, and of the Village Nursing Home, and is currently a founding Board member of Ibasho (an organization which works internationally to help create socially integrated, sustainable aging communities), of Music and Memory, Inc. (the iPod project), and of Sprat Artistic ensemble. She is also a Board member of CIAD (Coalition for the Institutionalized Aged and Disabled) and of Isabella Geriatric Center.

    Ms. Wyatt has been on the Adjunct Faculty in the Milano Graduate School of the New School, and has been a Field Supervisor for graduate social work students from Columbia, Wurzweiler, and Hunter Schools of Social Work, and of the UCLA School of Public Policy and Social Research, Department of Social Welfare.

    Her publications include three book chapters (in AIDS and Long Term Care, HIV/AIDS and the Older Adult, and Managing the Long-Term Care Facility), and articles in Quality Review Bulletin; Long-Term Living; American Rehabilitation; Health and Social Work; and, Pride Institute Journal.

     



    Healthcare Academy provides industry-leading online training for the long-term care industry. With a dynamic array of innovative, powerful tools at your fingertips, Healthcare Academy can help dramatically improve your organization's educational efficiency, accuracy, quality and satisfaction.

  • Part 6: Functional Outcomes

    Contains 1 Component(s) Recorded On: 06/21/2017

    This webinar will provide information on how to insure your facility meets the requirements for the functional measure currently included in the skilled nursing facility Quality Reporting Program.

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    Thank you to our Sponsor!


    “Section GG Of THE MDS - SUCCESSFUL SUBMISSION TIPS FOR THE SNF QRP FUNCTIONAL PROCESS MEASURES”

    The Improving Post-Acute-Care Transformation Act (IMPACT) of 2014 requires the standardization of patient assessment data reported in each post-acute care setting (Inpatient Rehab Facilities, Long Term Care Hospitals, Skilled Nursing Facilities and Home Health Agencies).  Beginning October 1, 2016, skilled nursing facilities began collecting mandatory data items related to functional status at admission and discharge from the facility.  The intent of the collection of data is to facilitate consistent communication and care processes between settings as well as provide the basis for comparing patient types, outcomes of care and costs associated with that care between settings and longitudinally.  This webinar will provide information on how to insure your facility meets the requirements for the functional measure currently included in the skilled nursing facility Quality Reporting Program.

    Learning Objectives
    1. Describe the functional measure implemented in the skilled nursing facility effective October 1, 2016.
    2. Understand the definitions of the mandatory self-care and mobility items for skilled nursing facility.
    3. Implement a process to validate whether your facility has successfully submitted information to meet the reporting threshold.

    Presenter:  
    Ellen R. Strunk, PT, MS, GCS, CEEAA, CHC
    President and Principal Consultant
    Rehab Resources and Consulting, Inc.

  • Part 7- Customer Satisfaction: Strive for the Best

    Contains 1 Component(s) Recorded On: 09/21/2017

    Join this webinar and acquire key steps you can take right now that will help ensure your residents have the best possible experience in your nursing center. Their positive experience can result in the best advertising that money can’t buy: word of mouth recommendations.

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    Thank you to our Sponsor! 


    How do you ensure your customers are going to be positive about their experience in your nursing center?  What is most important: that they are satisfied with their care;  that they enjoy themselves while in your center;   or that they know you care about them?  It is really each of these, and more.  Join this webinar and acquire key steps you can take right now that will help ensure your residents have the best possible experience in your nursing center.   Their positive experience can result in the best advertising that money can’t buy:  word of mouth recommendations.

    Presenter:  Hari Namboodiri
    Hari is a Regional Vice President for Senior Care Centers, TX and has been working in health care and long term care since the 1990’s.  His commitment to valuing people and making everyone know how important they are is a key driver through all his professional an volunteer work.  This webinar will introduce you to Hari’s approach to customer service, customer satisfaction and customer experience.
    Hari says, “Let us make a difference in people’s lives, let us live with a purpose.  Let us celebrate and say WOW when we extend a helping hand to people who need to take care of their health.” He emphasizes the need to see what things we can do that are “out of the box” to make a difference in quality of care and quality of life delivery to the individuals living in our nursing centers.

  • Part 8: Hospital Admissions in Long Stay Settings

    Contains 1 Component(s) Recorded On: 11/13/2017

    Hospitalizations pose significant risks for frail older adults including exposure to infection, delirium, functional loss and further complications. Hospitalizations are costly, particularly when an individual is unnecessarily hospitalized at the end of life. Knowing the person, understanding their goals and wishes are key to providing the best quality of life and quality of care. Centers interested in reducing unnecessary hospitalizations in long stay settings are invited to join this webinar and learn more.

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    Thank you to our Sponsor!


    Hospitalizations pose significant risks for frail older adults including exposure to infection, delirium, functional loss and further complications.  Hospitalizations are costly, particularly when an individual is unnecessarily hospitalized at the end of life.  Knowing the person, understanding their goals and wishes are key to providing the best quality of life and quality of care.  Centers interested in reducing unnecessary hospitalizations in long stay settings are invited to join this webinar and learn more.

    Speaker:

    Dr. Cari Levy

    Professor of Medicine

    Division of Health Care Policy & Research

    University of Colorado

     

    Additional info on Dr. Levy:

    Cari Levy, MD,  Professor of Medicine, is a board certified internist, geriatrician and health services researcher. Her research focuses on end-of-life care in nursing homes. Dr. Levy graduated from Pepperdine University with a degree in biology in 1993. She then attended medical school at the University of Colorado Denver. Dr. Levy began her internal medicine residency at Vanderbilt University in 1997 and served as Chief Resident in 2001. She then returned to Colorado for a fellowship in geriatrics. Following fellowship she became an assistant professor in the Division of Health Care Policy and Research. She has published research regarding end of life care in nursing homes and physician practice patterns in nursing homes. 


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