Workforce - What Works!

Recorded On: 05/09/2019

Workforce is consistently noted as one of the top challenges that providers face. This course contains a series of short webinars where providers share solutions that have helped them combat some of the top workforce challenges - from recruitment to staff engagement. 

Additional webinars will be posted throughout the year, so check back for more! 


Heidi Geel

RN, SDC/QAPI of Maine Veterans’ Homes-Machias, Maine

For the past 24 years, I have worked in various settings as a Registered Nurse; I love the diversity that this profession offers!  Just over 4 years ago, I arrived at MVH-Machias, as the QAPI and Staff Development Coordinator.  In my previous job, I had visited the facility many times and I love to tell people that there is a reason I work where I do now.  MVH-Machias is one of the best assisted living facilities in Maine, and now one of the best in the country, as evidenced by winning the prestigious AHCA/NCAL GOLD Quality Award in 2018.  Being part of the quality award journey was a difficult but exciting experience, one of great learning and transformation.    

I have lived most of my life in a tiny community in rural Maine with my husband, sons and their families.  I love my role as an RN but the role of ‘Nana’ to my 4 grandchildren is my favorite.  

Nick Cianci

President, Compass Total Benefit Solutions

Holly Jarek, DSc, N.H.A

Chair of ID/DD Committee, Vice President and Nursing Home Administrator for Seven Hills Pediatric Center, a pediatric skilled nursing community.

Ms. Jarek is a graduate of the School of Nursing at Boston University with BS and MS in Child Health Nursing and holds a Doctorate from the University of Alabama in Health Services Administration. She has over forty years experience working with medically fragile children and young adults. Her doctoral work explored the administrative challenges facing pediatric long-term care administrators.

Ms. Jarek's experience includes a decade of working with the University of Massachusetts Medical Center in a variety of leadership and educational roles. She was also a full time faculty member at the University of Massachusetts Nursing School during this time, specializing in pediatrics and technology-based care.

She followed with ten years in the private sector, establishing home care programs for medically fragile children throughout the United States and Canada as a National Program Manager with Olsten Health Services, before returning to the non-for-profit arena with Franciscan Children's Hospital.She currently serves as Vice President of Seven Hills Foundation and Administrator at Seven Hills Pediatric Centers in Groton and Hopedale, Massachusetts.

Ms. Jarek is a member of the Massachusetts Board of Nursing Substance Abuse Rehabilitation Team which is a program that assists nurses to return to practice. She is also a board member of the Pediatric Complex Care Organization.

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Innovation Station Webinar
Recorded 05/09/2019
Recorded 05/09/2019 Speaker: Heidi Geel, RN, SDC/QAPI of Maine Veterans’ Homes-Machias, Maine Webinar Description: Innovation? What is it and how do we encourage it in the workplace? As part of our AHCA/NCAL quality award journey, we incorporated a new process called ‘Innovation Station’! The goal is to empower our staff to become more engaged by sharing and celebrating their ideas for making our facility a better place to live and work! In this short webinar, you will hear about what worked at Maine Veterans’ Homes-Machias, Maine location. Learn how we started educating our staff about innovation, provided opportunities for them to share their ideas and finally, how we celebrated the new, innovative ideas with all staff!
What Works Webinar
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Select the "View On-Demand Recording" button to begin. Speaker: Lois McCaskey, VP Product Management of Genesis HealthCare
What Works – Ideas for Retention
Recorded 11/26/2019
Recorded 11/26/2019 Speaker: Nick Cianci, President, Compass Total Benefit Solutions
Ideas to Strengthen Your Recruitment Program
Open to listen to or download MP3 audio.
Open to listen to or download MP3 audio. In this brief sharing session, Dr. Jarek shares several ideas and strategies for recruiting talent. Her organization reaches out to students in 2 and 4-year college programs to recruit them for working during summer and breaks. This allows staff to take vacations and students opportunities to work in long term care. Students that return the following year are offered incentives like extra training or mentoring opportunities. Dr. Jarek also discusses opportunities to hire outside your organization’s geographic area and important considerations like housing and transportation. Holly Jarek, DSc, N.H.A shares with us several ideas and strategies for recruiting new talent.
NCAL AHCA