Workforce - What Works!

Recorded On: 05/09/2019

Workforce is consistently noted as one of the top challenges that providers face. This course contains a series of short webinars where providers share solutions that have helped them combat some of the top workforce challenges - from recruitment to staff engagement. 

Additional webinars will be posted throughout the year, so check back for more! 


Heidi Geel

RN, SDC/QAPI of Maine Veterans’ Homes-Machias, Maine

For the past 24 years, I have worked in various settings as a Registered Nurse; I love the diversity that this profession offers!  Just over 4 years ago, I arrived at MVH-Machias, as the QAPI and Staff Development Coordinator.  In my previous job, I had visited the facility many times and I love to tell people that there is a reason I work where I do now.  MVH-Machias is one of the best assisted living facilities in Maine, and now one of the best in the country, as evidenced by winning the prestigious AHCA/NCAL GOLD Quality Award in 2018.  Being part of the quality award journey was a difficult but exciting experience, one of great learning and transformation.    

I have lived most of my life in a tiny community in rural Maine with my husband, sons and their families.  I love my role as an RN but the role of ‘Nana’ to my 4 grandchildren is my favorite.  

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Innovation Station Webinar
Recorded 05/09/2019
Recorded 05/09/2019 Presenters: Heidi Geel, RN, SDC/QAPI of Maine Veterans’ Homes-Machias, Maine Webinar Description: Innovation? What is it and how do we encourage it in the workplace? As part of our AHCA/NCAL quality award journey, we incorporated a new process called ‘Innovation Station’! The goal is to empower our staff to become more engaged by sharing and celebrating their ideas for making our facility a better place to live and work! In this short webinar, you will hear about what worked at Maine Veterans’ Homes-Machias, Maine location. Learn how we started educating our staff about innovation, provided opportunities for them to share their ideas and finally, how we celebrated the new, innovative ideas with all staff!
What Works Webinar
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Select the "View On-Demand Recording" button to begin. Speaker: Lois McCaskey, VP Product Management of Genesis HealthCare
NCAL AHCA