You must to Register, or Create Account

How do I log into my account?

  1. If you already have an AHCA/NCAL account, click the LOG IN button to the left of the screen. 
  2. Enter your email and password and voila! You will be magically transported to ahcancalED. 
  3. If you are new to the website, create an account here and follow all prompts on this page. 
  4. If you need help retrieving your login, click here.

It is important to note, having an account on the website does not register you for content. 

How do I Register?

It is important to note, having an account on the website does not register you for content. 

Registration requires you to log in, and then click the green register button on the product page. You will receive a confirmation email, confirming your registration once this is done. 

How do I access a copy of my certificate?

  1. Log in to the website using the email and password you created on the account. If you forgot your login, click here to retrieve it.
  2. Once logged in, go to dashboard - my certificates. All certificates are stored there if you completed an online program. 
  3. It is also located inside the course, in the area labeled "certificate of completion" open it and print or save as a pdf. 

We do not mail certificates. You should save and print the certificate from the website.

How do I register more than one person for a course?

One individual can purchase multiple registrations for more participants by adding them to their cart during the checkout process. Please note, for this option to work, every participant will need to have an ahcancalED account first. 

To add several participants, please click the green button in the cart that says: 

 image . 

You will then be able to search for more than one participant using their email address. If the person making payment should not have access to the course, then you can remove yourself by clicking the red "remove" button by your name.


What does it cost?

Joining ahcancalED is free to AHCA/NCAL members. The site contains a variety of long and short-form courses, toolkits, and resources; AHCA/NCAL strives to offer a balance of free and pay for content. 

Who can use ahcancalED?

ahcancalED is an AHCA/NCAL member benefit created for their use. AHCA/NCAL will occasionally offer some critical educational offerings to non-members as a benefit for the profession.

What do I do if I experience a problem when I'm logged in?

  • Log out of the website.
  • Clear the cache in your web browser. Then close your web browser completely. 
  • Open your web browser again and try logging in again.
  • If you are already logged into an event and experience a problem (slides stop advancing, streaming audio stops/fails, etc.), ry clicking the “refresh" button in your web browser or alternate web browser. Google Chrome or Microsoft Edge work best.

How do I view an archived session?

Once you complete your registration, please go to my saved work section, select the event, and click on “View Web Content On-Demand" icon on the right of the web page to view the presentation.

Where do I find all the sessions I registered/ attended?

All the sessions you registered for/ attended can be found in the my saved work section.

How do I edit my profile?

When you are logged in on ahcancalED, click “Profile". In the profile, you should see “Click here to edit your profile on remote system" right on top of your email address. Click the link to be directed to the page where you can update the information shown in your profile.

Can I get CEU certificate for the webinar/session I attend?

Not all content offers CEUs.  Checking out the Catalog by CE portion of the site to review CE course options. 

What is the refund policy?

Once a course or product is purchased, all sales are final and not eligible for refund

What are the help desk office hours?

Our office hours: Monday through Friday 9AM - 4PM EST

Closed: Weekends and major Holidays. Emails received during this time period will receive a response the next business day
  • Memorial Day - Monday May 29, 2023 
  • Juneteenth - Monday June 19, 2023 
  • Independence Day - Tuesday 4, 2023  
  • Labor Day - Monday Sept. 4, 2023  
  • Thanksgiving - Thursday Nov 23, 2023 
  • Day after Thanksgiving - Friday Nov 24, 2023  
  • Christmas Day - Monday Dec 25, 2023

Website Technical Requirements

You must be using a browser other than Internet Explorer for the site to function properly. If you are using Internet Explorer, please switch to another browser such as Google Chrome, Mozilla Firefox, or Safari. If you do not have one of these browsers, click one of the following links to download and install:

Having trouble viewing things on the site? Try clearing your cache as the first step in troubleshooting.

How do I become a member?

Nursing home, assisted living and ICF/ID providers or facilities may become members of AHCA/NCAL through their state affiliate association. Please contact your state affiliate for membershipinformation.

What if I'm not getting all of the emails from that I think I should?

We encourage you to add the following email domains to your safe sender list:

  •, our association name
  •, ahcancalED reminders from the Learner Dashboard
  •, help team

If you do not add these email domains to your safe sender list, the correspondence that is sent may be identified as junk/spam. Emails could potentially be blocked, or rejected, depending on how the security is set within your organization.

How do I add emails to a safe sender list?

To add a domain to your safe sender list in Outlook:

  • Right click on the message in the list of your messages, scroll down to "junk"
  • Left click on "junk email options"
  • Click on the safe sender tab
  • Click on the "add" button and add the address you wish to add to the list
  • Click ok to apply the changes

In some cases, you may need to ask your IT personnel to help you out.

Can I access content on my phone?

Although ahcancalED content is available to be viewed on your phone, it may not perform correctly in all areas. You may see that sentences will be cut off or some of the functionality that is built into the electronic courses may not work correctly on your phone. Viewing on your phone is a convenient option, but if you notice some discrepancies, it may be due to formatting that doesn't translate from the computer to the phone.

Need Additional Help

Contact and we'll walk you through it. 

Our mailboxes are monitored continuously Monday through Friday between the hours of 9 AM EST to 4 PM EST and you will receive a reply during those hours.

Our office will be closed on these dates. Emails received during this time period will receive a response the next business day.

  • Monday, January 1 - New Year's Day 
  • Monday, January 15 - Martin Luther King's Birthday
  • Monday, February 19 - President's Day 
  • Monday, May 27 - Memorial Day  
  • Wednesday, June 19 - Emancipation Day
  • Thursday, July 4 - Independence Day
  • Monday, September 2 - Labor Day
  • Thursday, November 28 - Thanksgiving Day
  • Friday, November 29 - Day After Thanksgiving
  • Wednesday, December 25 - Christmas Day