Learning, Inspiring, Sharing
Here are some quick tips and answers to your questions
For the best user experience we recommend that you use a PC with Google Chrome. For viewing videos, please use high speed/broadband internet connect. Wifi is not recommended. Also, please make sure you do not have pop-ups disabled in your internet browser settings.
Let us know how we can help you! Our support team is available Monday through Friday from 7am to 4pm (ET) and will respond to all inquiries within 2 business days. Please email firstname.lastname@example.org for assistance.
What are the recommended browsers and internet setting for this site?
It is recommended that you use a PC with Google Chrome. If you are using a Mac, please use the Safari web browser. For viewing webinars, please use high speed/broadband internet connect. Wifi is not recommended.Also, please make sure you do not have pop-ups disabled in your internet browser settings.Lastly we suggest that your internet browser is “Active X" enabled.
How do I test my browser?
Go to www.ec.commpartners.com and click on the Support Tab in the top left, once expanded click “Run Test." You should see a Congratulations message. Click “Click Here" to take the second part of the test. Once the second part is loaded you should hear a pre-recorded audio message. If your browser does not pass the first part of the test, go to get.adobe.com/flashplayer/ to download the required Adobe Flash software. Once at the site, go to the “Downloads" menu at the top and choose “Get Flash Player."
How do I log into my account?
If you already have an AHCA/NCAL account, click the LOG IN button at the top right corner of the Home page. (It's the same one you use for webinars and Long Term Care Trend Tracker). There, you will see the familiar AHCA log in screen. Apply your user name and password and voila! You will be magically transported to ahcancalED. Well, that's fine if you have a password but what if you don't have a password or forgot it or are not sure? We can fix that! If you forgot: click the LOG IN button at the top right corner of the Home page and you will be transported to the AHCA log in screen. Just below the blue SIGN IN box (toward the bottom of the page) you will see a message that says: If you need help retrieving your Username or Password, click here.
What types of education products are available?
All kinds! There are educational training's, webinars, videos, journal articles, interviews with experts. Each has unique features. Be sure to browse.
How do I sign up for an upcoming webinar, course or event?
First, log into the site. Once you find the session you'd like to view, click on the title or click “More Information" to view the session description, learning objectives, and speaker information. If you want to proceed, click the Green “Register" button. A pop-up will display asking: ADD TO CART AND STAY ON PAGE or COMPLETE REGISTRATION NOW. Clicking the green link immediately takes you to the registration page. The blue button, on the other hand, is akin to window shopping. You can choose multiple items you might like to view and when ready go to the green button to acquire them.
What does it cost?
AHCA/NCAL offers the majority of it educational tools and products at no cost to its members. They are a member benefit. In some cases, to provide the best possible speakers and technology, AHCA/NCAL reserves the right to charge.
Who can use ahcancalED?
ahcancalED is an AHCA/NCAL member benefit created for their use. Some educational offerings are available for non-members.
What do I do if I experience a problem when I'm logged in?
If you are already logged into an event and experience a problem (slides stop advancing, streaming audio stops/fails, etc.), please follow the steps below: Try clicking the “refresh" button in your web browser. It looks like a circle with arrows. Clear the cache in your web browser. Then close your web browser completely. Open your web browser again and try logging into the event again.
How do I view an archived session?
Once you complete your registration, please go to Dashboard section, select the event, and click on “View Web Content On-Demand" icon on the right of the web page to view the presentation.
How do I view sessions?
Once you complete your registration, please go to Dashboard section, select the event, and click on “Enter Meeting" icon on the right of the web page to view the presentation.
Where do I find all the sessions I registered/
All the sessions you registered for/ attended can be found in the Dashboard section.
Can I cancel my order?
Yes. Simply delete it from your cart. However, monetary products are nonrefundable.
How are the sessions on the “Recommended" page selected?
Recommended page is contains products recommended based on your interest categories as defined in your profile. To define/ edit your interest areas, please visit My Profile section.
How do I edit my profile?
When you are logged in on ahcancalED, click “Profile". In the profile, you should see “Click here to edit your profile on remote system" right on top of your email address. Click the link to be directed to the page where you can update the information shown in your profile.
Can I get CEU certificate for the webinar/session I attend?
Many of the online training offer a certificate of completion. Checking out the Training's portion of the site to review CEU course options.
Who do I contact if I still have questions?