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Quality Improvement Resources

AHCA/NCAL remains steadfast in supporting skilled nursing care centers in continuing to improve the quality of care provided to residents. Through connecting providers to valuable resources and developing innovative solutions to stakeholders, AHCA/NCAL strives to make the long-term and post-acute care sector at the quality forefront of our nation’s health care delivery system.

Here's What's New

  • Contains 2 Component(s)

    In this discussion, Rick, Alex, and Nicole discuss the elements of F-755 in detail, including examples in practice, tips for establishing a solid foundation in compliance with F-755, and what you should leverage with your pharmacy partner to help you provide the best medication management to your residents. Registration is free for AHCA members.

    This program revolves around the Centers for Medicare and Medicaid Services (CMS) regulatory tag, F-755, and how it pertains to skilled nursing care. The core components of F-755 include pharmacy services, procedures, and service consultation. These components guide facilities to develop policies, procedures, and actions so they can manage the complex medication needs of residents safely – ensuring timely medication delivery and avoidance of errors. This regulation is designed to promote resident safety and accountability at the facility level. In this discussion, Rick, Alex, and Nicole discuss the elements of F-755 in detail, including examples in practice, tips for establishing a solid foundation in compliance with F-755, and what you should leverage with your pharmacy partner to help you provide the best medication management to your residents.

    At the end of this program, the learner will be able to:

    1. Identify the core regulatory elements of F-Tag 755 and describe its requirements for pharmaceutical services.
    2. Explain why F-755 is a high-priority focus for operators and surveyors alike
    3. Discuss how F-755 applies to nursing home care with the ever-rising resident acuity and medication complexity
    4. Describe how F-755 intersects with controlled substance management, recordkeeping, and diversion-prevention expectations
    5. Outline practical methods and tools facilities can use to evaluate their processes and improve compliance with F-755
    6. Identify what makes a pharmacy partner stand out when supporting and providing resources to facilities to meet the framework of F-755

    Registration is free to AHCA/NCAL members. This is an on-demand webinar. Live attendance is not required. 
    Instructions to Register: 
    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website, you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password, click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar. 
    Instructions to access recording, after registering:
    1. Go to Contents, click on the “View video" button on the right hand side of the page. 
    2. The presentation will open in a new window for you to view and hear the program. 
    Email educate@ahca.org for technical assistance.
    STATEMENT OF AHCA/NCAL’S ARTIFICIAL INTELLIGENCE (AI) POLICY
    To foster an environment of candor and the open exchange of ideas, AHCA/NCAL prohibits the recording of meetings by attendees. This includes but is not limited to any use of artificial-intelligence tools or assistants that record and transcribe information. AHCA/NCAL has the right to immediately remove AI tools or assistants present on calls and placed by attendees.
    © 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.


    Dr. Rick Foley

    Director of Clinical Account Management for Omnicare

    Omnicare

    Dr. Rick Foley is the director of clinical account management for Omnicare and has more than 30 years’ experience in the post-acute long term care market. He received his PharmD degree from the University of Florida College of Pharmacy in 1999. He is board certified in geriatrics and is a Fellow of ASCP. He was a clinical professor of Geriatrics at the University of Florida College of Pharmacy for eight years and served three terms on the Florida Medicaid P&T Committee. He served on the Board of Directors for the Florida Society for Post-Acute and Long-Term Care (FMDA) from 2016 to 2021 and was the first pharmacist recipient of the FMDA Quality Champion award. In April 2024, Dr. Foley received the CVS Premiere Award as a Champion for Safety and Quality.

    Nicole Gerace, RN, BSN

    Clinical Nurse Educator with Omnicare

    Omnicare

    Nicole Gerace, RN, BSN, is a Clinical Nurse Educator with Omnicare, bringing over 15 years of nursing experience to her role. Nicole began her healthcare career as a certified nurse aide in skilled nursing and home health care before becoming a registered nurse. She has worked in a rehabilitation hospital and later transitioned to long-term care, where she held leadership positions including Unit Manager, Assistant Director of Nursing, and Director of Nursing.

    For the past eight years at Omnicare, Nicole has focused on promoting resident safety and regulatory compliance through education on safe medication delivery and storage for staff in skilled nursing and assisted living facilities. She also served on the Medication Aide Advisory Committee for the state of New Mexico, contributing her expertise to statewide standards.

    Alex Boyd

    Consultant Pharmacist

    Omnicare

    Alex Boyd received a Bachelor of Science in Biology and Psychology in 2004 and a Doctorate of Pharmacy in 2008, both from the University of New Mexico. He has practiced pharmacy in multiple clinical settings, including acute care, infusion, psychiatry and long term care. He began his career as a consultant pharmacist in 2018 and deeply values the many opportunities for collaboration with skilled nursing facilities and assisted living communities to reach their shared goal of providing excellent patient care.

  • Contains 15 Component(s)

    The AI and Clinical Practice education program was developed by the AHCA Clinical Practice Committee to help long term care providers understand the current use and implementation of artificial intelligence (AI) in the clinical setting along with the risk and benefits to this advanced technology. Registration is free to AHCA/NCAL members. No continuing education credits are available for this program.

    The AI and Clinical Practice education program was developed by the AHCA Clinical Practice Committee to help long term care providers understand the current use and implementation of artificial intelligence (AI) in the clinical setting along with the risk and benefits to this advanced technology. 

    AI is revolutionizing various industries, including skilled nursing and long-term care by enabling computers to perform tasks that traditionally required human intelligence. This program consists of five modules which will explore the history of AI, its key types, and how it has been used in the healthcare industry as well as potential expansion of newer capabilities and how they could be leveraged to support clinical practice. Each module may be used independently of each other or together as a comprehensive program.

    AI comes in many different forms and descriptions, each with distinct capabilities. For the purposes of this program, AI is categorized into four main types:

    1. Basic AI
    2. Machine learning
    3. Deep learning
    4. Generative AI

    Each of these AI types builds on the previous one, becoming more advanced and capable of handling complex tasks.

    Registration is free for AHCA/NCAL members only. No continuing education credits are available for this program.
    Instructions to Register:
    • For optimal performance, please use the latest version of Chrome, Firefox, Edge, or Safari 14+. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website, you will be able to register by clicking the green register button at the top right of the page. 
    • If you have forgotten your password, click here
    • If you are new to the site, you can create an account here. Answer all fields on the 'Create an Account' page, especially when locating your company name. You can search by name or zip code. After creating an account, you will be able to register. 
    • If you are unsure if you are a member of AHCA, you can email update@ahca.org to confirm your membership status. 
    Instructions to Begin, after registering: 
    • To begin the training, click on the Contents tab.
    • Participants can move throughout the lessons in the course by clicking on the header of each module to expand or minimize their view. 
    Email educate@ahca.org for technical assistance.
    © 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of the American Health Care Association
  • Contains 10 Component(s)

    Surveys can be a highly anxious time, especially for staff in long-term care facilities. The AHCA Survey, Regulatory committee, created the Preparing Staff for Survey toolkit to provide quick, easy to use, Tip Sheets for training staff on the survey process. Included in the toolkit is a video to introduce staff to long-term care surveys, and individual tip sheets to provide to new staff, current staff, and specific disciplines. There is also a tip sheet included to prepare staff for surveyor interviews and infection control practices. By providing the training on what to expect, during a survey, buildings can educate staff, so they are better prepared for surveys. Registration is open to AHCA provider members.

    Surveys can be a highly anxious time, especially for staff in long-term care facilities. The AHCA Survey, Regulatory committee, created the Preparing Staff for Survey toolkit to provide quick, easy to use, Tip Sheets for training staff on the survey process. Included in the toolkit is a video to introduce staff to long-term care surveys, and individual tip sheets to provide to new staff, current staff, and specific disciplines. There is also a tip sheet included to prepare staff for surveyor interviews and infection control practices. By providing the training on what to expect, during a survey, buildings can educate staff, so they are better prepared for surveys.

    Registration is open to AHCA provider members.
    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register.
    Email educate@ahca.org if you need assistance.
    The learner must review the introduction video before advancing to the downloadable materials. A certificate of completion is available upon completion. 

    © 2024 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

  • Contains 21 Component(s)

    This series explains how medication reconciliation is vital for elderly patients, who are more vulnerable to specific medication adverse effects than younger patients, and are particularly vulnerable to adverse drug events. Learn to differentiate between medication reconciliation and medical review. We will also discuss how medical reconciliation is a shared responsibility. Registration is free for AHCA/NCAL members only.

    The medication reconciliation process can significantly lower the incidence of medication errors that may arise from an incomplete or inaccurate medication history, as well as reductions in length of hospital stay, hospital readmissions, and lower healthcare costs. Both nurses and practitioners report having significant difficulties in reconciling the medication of their patients after discharge, due to the lack of an effective relationship between the various levels of care.  Improving transitions at all levels of care is necessary to improve not only this process, but also patient safety and quality of care.

    This series explains how medication reconciliation is vital for elderly patients, who are more vulnerable to specific medication adverse effects than younger patients, and are particularly vulnerable to adverse drug events.

    We will differentiate how medication reconciliation is the process of comparing a patient's medication orders to all of the medications that the patient has been taking. And show that medication reconciliation is defined as the formal process of obtaining a complete and accurate list of each patient's current medications with the main aim of detecting and solving discrepancies, whereas medication review is a structured evaluation of a patient's medications with the aim of detecting and solving drug-related problems.

    We discuss how the medication reconciliation process is a shared responsibility. Given the number of disciplines involved in the medication-use process, a robust medication reconciliation process should include participation by physicians, nurses, case managers, and pharmacists

    Each module will include a video presentation, PowerPoint, handouts, and a Key Takeaways document. Here is the course outline and descriptions for each module.

    Cost: Free for AHCA/NCAL Members 

    No CEs awarded upon completion. 

    Instructions to Register:
    • For optimal performance, please use the latest version of Chrome, Firefox, Edge, or Safari 14+. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website, you will be able to register by clicking the green register button at the top right of the page. 
    • If you have forgotten your password, click here
    • If you are new to the site, you can create an account here. Answer all fields on the 'Create an Account' page, especially when locating your company name. You can search by name or zip code. After creating an account, you will be able to register. 
    • If you are unsure if you are a member of AHCA, you can email update@ahca.org to confirm your membership status. 
    Instructions to Begin, after registering: 
    • To begin the training, click on the Contents tab.
    • Participants can move throughout the lessons in the course by clicking on the header of each module to expand or minimize their view. 
    Email educate@ahca.org if you need technical assistance.

    © 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of the American Health Care Association

  • Contains 4 Component(s)

    The Immediate Jeopardy Toolkit on-demand webinar provides a comprehensive overview of CMS guidance and regulatory expectations related to Immediate Jeopardy (IJ) determinations as outlined in Appendix Q. This webinar is designed for skilled nursing leaders to recognize, prevent, and respond to Immediate Jeopardy (IJ) situations under CMS regulations. The resource includes step-by-step processes for removal and correction, customizable templates and checklists, offers QAPI-based strategies for ongoing prevention and clear communication protocols for engaging staff, residents, and staff. Designed to strengthen regulatory readiness, the toolkit equips facilities with actionable tools to safeguard residents, reduce compliance risk, and support a culture of safety and quality. Registration is free to AHCA/NCAL members.

    The Immediate Jeopardy Toolkit on-demand webinar provides a comprehensive overview of CMS guidance and regulatory expectations related to Immediate Jeopardy (IJ) determinations as outlined in Appendix Q. This webinar is designed for skilled nursing leaders to recognize, prevent, and respond to Immediate Jeopardy (IJ) situations under CMS regulations. The resource includes step-by-step processes for removal and correction, customizable templates and checklists, offers QAPI-based strategies for ongoing prevention and clear communication protocols for engaging staff, residents, and staff. Designed to strengthen regulatory readiness, the toolkit equips facilities with actionable tools to safeguard residents, reduce compliance risk, and support a culture of safety and quality.

    Registration is free to AHCA/NCAL members. 
    Instructions to Register: 
    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar. 
    Instructions to begin, after registering: Click on the Contents tab and begin viewing the on-demand webinar.
    Email educate@ahca.org if you need assistance.

    © 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

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