The Maintenance Director Resource is designed to support long-term care facility managers and maintenance directors in developing compliant environmental programs that meet regulatory standards. Registration is free for AHCA/NCAL Members and $65 non-members. For those who are unable to attend live, a recording will be provided to you.

Participants will examine updated survey procedures, resident screening and facility tasks, and practical strategies for strengthening readiness in key areas, including Five-Star performance, PBJ reporting, MDS and schizophrenia coding, infection prevention, staffing, and complaint management. Attendees will also learn how to use LTC Trend Tracker data to monitor performance, identify risks, and support continuous quality improvement. Registration is free to AHCA/NCAL members and $150 for non-members.

Through these realistic interactions, participants will explore how moments such as public inquiries, transitions of care, differing expectations, or complex behavioral situations can either create additional challenges or become opportunities to demonstrate professionalism, empathy, and collaboration. Part II of this training consists of three scenario-based scripts designed to build practical, applicable skills and facilitate meaningful discussion among team members. Registration is free to AHCA/NCAL members.

In a webinar hosted by the American Health Care Association/National Center for Assisted Living (AHCA/NCAL), ORCF will provide a brief overview of the Section 232 program and address key asset management and production matters. This webinar is open to AHCA/NCAL members and non-members. There is no charge for participation. Membership to AHCA/NCAL is not required to access the materials however, you will need to create an account to identify your personal access to the materials.