Through these realistic interactions, participants will explore how everyday moments—such as service delays, unmet expectations, or miscommunication—can either escalate frustration or become opportunities to reinforce empathy, professionalism, and teamwork. Registration is free to AHCA/NCAL members.

The guide is organized to support both new and experienced social media users, with clear sections that make it easy to reference best practices. Registration is free to AHCA/NCAL members.

The Maintenance Director Resource is designed to support long-term care facility managers and maintenance directors in developing compliant environmental programs that meet regulatory standards. Registration is free for AHCA/NCAL Members and $65 non-members. For those who are unable to attend live, a recording will be provided to you.