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Assisted Living

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The American Health Care Association represents assisted living providers through its National Center for Assisted Living (NCAL). NCAL is dedicated to serving the needs of the assisted living community through national advocacy, education, networking, professional development, and quality initiatives. Contact ncal@ncal.org for information.

HUD

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Infection Prevention

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Preventing Abuse & Neglect

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Quality Awards Program

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Online Dementia Care Training

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NATIONAL ASSISTED LIVING WEEK®

National Assisted Living Week® provides a unique opportunity for residents, their loved ones, staff, volunteers, and the surrounding communities to recognize the role of assisted living in caring for America’s seniors and individuals with disabilities.

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HIGN's Leadership Series aims to foster leadership skills for nurses across the healthcare spectrum. The goal is to have more nurses serve as drivers of quality care for patients and residents, which ensures positive health outcomes. 

Learn More Here

Provider Resources for Assisted Living

  • Contains 1 Component(s)

    Learn from providers across the country as they discuss innovative ideas and concepts, they have engaged to empower residents and support their self-care.

    Residents have been impacted in a variety of ways over the last three-plus years going through the pandemic and even as we emerge from the pandemic.  Residents endured moments of isolation, loneliness, and decreased socialization.  The pandemic offered opportunities to engage in innovative technology to fill the gaps left from staffing shortages.  As we continue to navigate the ongoing staffing crisis, technology plays a key role in helping to support resident self-care.  Learn from providers across the country as they discuss innovative ideas and concepts, they have engaged to empower residents and support their self-care.

    Objectives: After attending this session, participants will be able to:

    • Describe innovative methods of engaging residents in self-care.
    • Identify innovative concepts that can be implemented in assisted living.
    • Discuss how to motivate self-care in residents through innovative technology. 

    Speaker Panel:

    • Lisa Williams – Maplewood Senior Living
    • Sheri Easton-Garrett – Belmont Senior Village
    • Gwen Wilburn – The Aspenwood Company
    • Lisa Zeis – LifeSpark
    • Pamela Truscott – NCAL

    Moderator: Calvin Groeneweg - AALNA

    This webinar is available to AHCA/NCAL members and non-members. The webinar will be recorded and available for access after the live event. 

    Follow the Instructions Below to Register: 

    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar. 

    Email educate@ahca.org if you need assistance with registering. 


    © 2023 American Health Care Association. All rights reserved. All Promoting Resident Self-Care through Innovation materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

  • Contains 14 Component(s)

    Assisted Living organizations have faced numerous challenges over the past decade. Long term care has shifted to providing care and services to more acutely ill residents than ever before. Assisted Living Administrators and nurses have the task of knowing and understanding state specific regulations, standards of practice, and how to implement them effectively. Leaders must balance the technical skills of running an assisted living community with the essential soft skills of being a team leader. Technical skills and leadership skills are necessary to effectively run a successful organization. It is time to level up your leadership skills. This course is designed to help you take your leadership skills to the next level by adopting the right mindset and communication practices. In addition, you will learn the critical role you play in mission, vision, and values for your team and your organization. Learners will build their knowledge about emotional intelligence, conflict resolution, relationships navigation, and the power that data holds.

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    Assisted Living organizations have faced numerous challenges over the past decade.  Long term care has shifted to providing care and services to more acutely ill residents than ever before.  Assisted Living Administrators and nurses have the task of knowing and understanding state specific regulations, standards of practice, and how to implement them effectively.  Leaders must balance the technical skills of running an assisted living community with the essential soft skills of being a team leader.  Technical skills and leadership skills are necessary to effectively run a successful organization. It is time to level up your leadership skills.  This course is designed to help you take your leadership skills to the next level by adopting the right mindset and communication practices.  In addition, you will learn the critical role you play in mission, vision, and values for your team and your organization.  Learners will build their knowledge about emotional intelligence, conflict resolution, relationships navigation, and the power that data holds. 

    Course Objectives: After viewing this course, learners will be able to:

    • Discuss how mindset plays an important role on leadership style.
    • Describe the essentials to leadership development.
    • Discuss how mission, vision, and values are conducted by the organizational leadership team through their actions.
    • Explain how emotional intelligence plays a role in leading and understanding team dynamics.
    • Identify strategies for conflict resolution and relationship navigation with employees and other leaders.
    • Describe the importance of data in leading successful organizations.

    Audience: This course is appropriate for administrators, nurses, and department managers working in assisted living. 

    Presenter: Pamela Truscott, DNP/HSL, MSN/Ed, RN, QCP, DNS-CT, RAC-CT, CDP, Director of Quality Improvement NCAL

    Cost: $199 NCAL Member | $650 Non-member

    4.50 NAB approved CEs are available upon completion and 4.0 contact hours for nurses through the Iowa Board of Nursing.


    © 2023 American Health Care Association. All rights reserved. 

    All Advancing Assisted Living Leadership – It’s Time to Level Up! materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

    Pamela Truscott, DNP/HSL, MSN/Ed, RN, C-CNL, C-AL, DNS-CT, QCP, RAC-CT, CDP (Moderator)

    Director of Quality Improvement, AHCA/NCAL

    NCAL

    Pamela Truscott, DNP/HSL, MSN/Ed, RN, DNS-CT, QCP is the Director of Quality Improvement with the National Center for Assisted Living (NCAL). She joined the AHCA/NCAL family in June 2019 and has been actively involved with a variety of education, tools and resources such as: trauma-informed care, behavioral health, functional outcomes improvement, and infection prevention and control. Prior to joining AHCA, Pam worked for the Nebraska Health Care Association (NHCA) as the Vice President of Professional Development for seven years and is a Nebraska Assisted LIving Administrator. Before joining the NHCA team, she worked in a rural nursing home with attached assisted living community for 15 years in a variety of roles, including: charge nurse, wound nurse, medication aide, and direct care staff member. She is an active member in the American Nurses Association as well as the American Association of Post-Acute Care Nurses. She received a Doctor of Nursing Practice with specialy focus in Healthcare Systems Leadership and Master of Science in Nursing with focus in nursing education degree from Chamberlain College of Nursing. Pam has over 20 years of long-term care experience and shares a passion for growing education and cultivating new leaders in long-term care.

  • Contains 1 Component(s)

    This webinar will cover a range of topics related to HUD’s Residential Care Facility Mortgage Insurance Program. For those unfamiliar with the Section 232 Residential Care facilities Mortgage Insurance Program, the presenters will also briefly summarize the program and its benefits. Additionally, the session will include opportunities to ask any Section 232-related questions you may have. This webinar is open to AHCA/NCAL members and non-members. The webinar will be recorded. There is no charge for participation.

    The AHCA/NCAL webinar, which will be held on Wednesday, September 13, 2023, at 2:00 p.m. EST, titled  “HUD’s 232 Program-Updates in Production and Asset Management”, will cover a range of topics related to HUD’s Residential Care Facility Mortgage Insurance Program. 

    Presentation topics will include:

    • The recently implemented Green Mortgage Insurance initiative for Residential Care Facilities
    • HUD’s risk analysis related to facility compliance with the Home and Community Based Services Settings Rule
    • Compliance (by nonprofits) with the Single Audit Act Requirements
    • Recent changes regarding REAC NSPIRE physical inspections
    • The Why, Who, How, and When of HUD-required Action Plans
    • New Quarterly Financial Statement Reporting Fields
    • HUD’s Tools for Comparing Underwriting Projections to Actual Performance
    • Numbers/trends on application volume, timing, and underwriting issues of note

    For those unfamiliar with the Section 232 Residential Care facilities Mortgage Insurance Program, the presenters will also briefly summarize the program and its benefits.  Additionally, the session will include opportunities to ask any Section 232-related questions you may have.

    HUD Speakers:

    John Hartung, Director, Policy, Risk Analysis and Lender Relations Division

    Philip Head, Director of Asset Management

    Tim Gruenes, Director of Production

    Angela Collier, Deputy Director of Asset Management

    This webinar is open to AHCA/NCAL members and non-members. The webinar will be recorded. There is no charge for participation.

    Membership to AHCA/NCAL is not required to access the materials however, you will need to create an account to identify your personal access to the materials.

    The webinar will be recorded and available for playback within 24 hrs. 

    How to Register: 
    • To avoid technical problems, use Google Chrome. 
    • Participants will need to login using their existing ahcancalED username and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account hereAfter creating an account, you will be able to register for the webinar. 

    Need further assistance? Email educate@ahca.org

  • Contains 3 Component(s)

    This pressure injury prevention and wound management webinar is presented by Jeanine Maguire, a wound consultant and educator with almost 3 decades of wound care focus and expertise. In this webinar, Jeanine emphasizes a patient-centric approach and the importance of routine and comprehensive risk assessment and skin checks. She discusses the challenges of Deep Tissue Injury and the controversy over whether pressure injuries are a result of end-of-life or a combination of factors. Jeanine highlighted the need for accurate documentation and understanding of medically unavoidable wounds. She also stresses the importance of a multidisciplinary team approach, ongoing monitoring, and communication. Lastly, Jeanine provides links to CMS F tag 686, the critical element pathway, PAWSIC (the Wound Provider Group checklist), and NPIAP for further reference. *Note that some information shared will change with the RAI updates in October, but the presentation discusses how to prepare for those changes. Registration is free to AHCA/NCAL Members | $65 Non-members

    This pressure injury prevention and wound management webinar is presented by Jeanine Maguire, a wound consultant and educator with almost 3 decades of wound care focus and expertise. In this webinar, Jeanine emphasizes a patient-centric approach and the importance of routine and comprehensive risk assessment and skin checks. She discusses the challenges of Deep Tissue Injury and the controversy over whether pressure injuries are a result of end-of-life or a combination of factors. Jeanine highlighted the need for accurate documentation and understanding of medically unavoidable wounds. She also stresses the importance of a multidisciplinary team approach, ongoing monitoring, and communication. Lastly, Jeanine provides links to CMS F tag 686, the critical element pathway, PAWSIC (the Wound Provider Group checklist), and NPIAP for further reference. *Note that some information shared will change with the RAI updates in October, but the presentation discusses how to prepare for those changes.  

    Speaker:

    Jeanine Maguire, PhD, MPT, CWS, SeekingWhole, Wound Education and Consulting. PAWSIC.org

    Registration is free to AHCA/NCAL Members | $65 Non-members
    Follow the Instructions Below to Register: 
    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register.
    Email educate@ahca.org if you need assistance.

    Jeanine Maguire, PhD, MPT, CWS

    Seekingwhole, LLC

    PAWSIC.org

    Jeanine provides consulting services to healthcare organizations focused on healthcare management, clinical operations, and quality improvement.

  • Contains 5 Component(s)

    A Framework for Successful Clinical Outcomes

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    Success in achieving positive resident/patient outcomes is even more critical now than ever before.  The link between quality and payment in long term and post-acute care is growing stronger, as evidenced by the SNF Value Based Purchasing Program (VBP), Improving Post-Acute Care Transformation (IMPACT) Act, SNF Quality Reporting Program (QRP) and more.  In addition, regulatory activity is intensifying through focused surveys on adverse events, dementia care and MDS.  The Five-Star Rating system and Nursing Home Compare have been revised and will add items in the future as it broadens public reporting and transparency.  Most importantly, consumers expect and deserve high quality care. 

    The Association’s Clinical Practice Committee designed a framework series that outlines guiding elements such as individualized care approaches, effective transitions of care, QAPI concepts, safety, risk management, team-based care, and diagnostic quality.  Care providers that use these resources can more effectively apply knowledge through organizational approaches and clinical care that leads to optimal patient outcomes and quality of life. 

    We hope you find this Series useful to your practice to improve lives of the individuals who stay and live in centers across the nation.


    © 2022 American Health Care Association. All rights reserved. 

    All Building Prevention into Every Day Practice materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

    Holly Harmon, RN, MBA, LNHA, FACHCA

    Associate Vice President, Quality & Clinical Affairs, AHCA

     Holly Harmon, RN, MBA, LNHA, FACHCA brings both passion and a wealth of practical, real-world, clinical and operational experience to her role as Senior Director of Clinical Services at AHCA. Her extensive service in a wide array of settings including post-acute care, long term care, residential care, assisted living, independent living, a psychiatric hospital and occupational health have provided her with insights, knowledge, skills and innovative ideas which she exuberantly shares with others.

    In addition to her vast clinical experience, Ms. Harmon has put her dynamic energy into leading the statewide Maine Culture Change Coalition/LANE as President, the Maine Partnership to Improve Dementia Care in Nursing Homes as Co-Chair, Vice-President of American College of Health Care Administrators, Maine Chapter and the Maine LANE Co-Convener for the national Advancing Excellence in America’s Nursing Homes Campaign. She also served as the Director of Quality Improvement & Regulatory Affairs at the Maine Health Care Association.

    She puts her boundless energy and warm and energetic personality into training, education and presenting both, nationally and locally. She has made simplifying the complex world of long term and post-acute care policy and practice an art.

    Diane Vaughn, RN, C-DONA/LTC, LNHA

    Diane has over 37 years as a RN including experience in hospitals, ICF-MR, Skilled Care, and Assisted Living. She has been a staff nurse, nurse manager, nurse educator, director of nursing , quality manager, assistant administrator, and national consultant. She is licensed as a NHA since 2003. She is a national speaker on leadership, LTC quality and nursing home regulatory issues, an accredited QIS instructor, and an endorsed parish nurse. 

    Dr. Anna Fisher, DHA, CMDCP, CDP

    Director of Quality and Education

    Hillcrest Health Services

    Dr. Anna Fisher,  DHA, CMDCP, CDP, is a Certified Montessori Dementia Care Practitioner and Director of Quality & Education at Hillcrest Health Services and is responsible for quality and education services for assisted living, memory support, adult day services, in-patient rehabilitation, outpatient therapy, home health care, private duty, telehealth, hospice, and skilled nursing care. She is also an adjunct professor in the College of Arts and Sciences at Bellevue University.

    Dr. Fisher is a Clinical Practice Committee Member, Emergency Preparedness Committee Member, and Silver Quality Award Senior Examiner for the American Health Care Association (AHCA) / National Center for Assisted Living (NCAL). Most recently, she serves as a leadership member of the Pioneer Network Artifacts 2.0 Advisory Group, Nebraska Culture Change Coalition, and the Developmental Disabilities Aging Coalition.

    Lara Cline, MSN, FNP-BC, C-NE, RAC-CT

    Director of Care Coordination, Cantex Continuing Care

    Lara is the Director of Care Coordination for Cantex Continuing Care Network.  In this role, Lara oversees the company’s hospital, physician and alternative payment models initiatives, as well as continues the development and subsequent implementation of the Care Transitions Program. She is the corporate champion for lowering readmissions, INTERACT, and disease management training.  Lara earned her B.S. in Psychology at Texas A&M College Station and her B.S.N. at University of Texas Medical Branch Galveston. She earned her Master’s in Nursing as a family nurse practitioner from the University of Colorado Health Sciences Center in Denver where she was selected as for a Robert Wood Johnson Fellowship. She is currently an appointed member of the Clinical Practice Committee for American Health Care Association. Serves on the Texas Healthcare Association Advocacy Committee. She is a life-long learner and patient advocate for quality patient care and the patient experience. 

    Liz Jensen, RN MSN, RN-BC

    Clinical Director, Direct Supply

    As a former nurse executive and educator with over 20 years of experience in the post-acute care setting, Liz has worked with hundreds of skilled nursing and assisted living professionals in multiple states to develop strategies and programs to improve care delivery in response to the changing needs of residents and patients. As a nurse executive, her areas of expertise include performance improvement of care delivery systems and programs, clinical education strategies and resource development. She is Board Certified in Gerontological Nursing and her nursing practice experience includes gerontological nursing, dementia care, fall risk reduction, medical/surgical nursing, rehabilitation nursing, infusion therapy and pain management.

    Cathy Lipton, MD, CMD

    East Region Medical Director, OptumCare Complex Care Management

    Cathy Lipton, MD,  is an internist and geriatrician serving as East Region Medical Director for OptumCare, the health services arm of UnitedHealthcare’s health plans. Dr. Lipton received her medical degree from Emory University where she practiced as a geriatrician after completing her internal medicine and geriatric fellowship programs. Dr. Lipton was a Medical Director for the Evercare program which evolved into a Medicare Special Needs Plan. She also provides clinical leadership and regional oversight for Optum clinical models serving dual eligible and chronically ill populations as well as patients transitioning from the acute hospital to post-acute settings. Dr. Lipton has been an active member of AMDA/The Society for Post-Acute and Long Term Care for twenty-five years and a consultant to Georgia Quality Improvement Organization for many years.

    Donna Hendrickson Fiala, MS

    AQAC Consulting, LLC, Assuring Quality and Affordable Care

    Keri Hart, MS-CCC/SLP, CHHRP-QT

    Loretta Kaes, RN B-C, C-AL, LNHA, CALA

    Director of Quality Improvement and Clinical Services, Health Care Association of New Jersey

    Dr. Steven Levenson, M.D., CMD

    Regional Medical Director, Genesis Healthcare

    Dr. Steven Levenson, MD, CMD, is Regional Medical Director, Genesis Healthcare and has spent 41 years providing and overseeing care across the long-term and post-acute care continuum, including assisted living, nursing homes, skilled nursing facilities, and long-term acute care hospitals.

    In this webinar, Dr. Levenson will discuss issues related to the indications for opioids and best practices and current thinking about opioid use in acute and nonacute pain.

    Dawn Murr-Davidson, RN BSN

    Director of Quality Initiatives, Pennsylvania Health Care Association

  • Contains 3 Component(s)

    It is critical for nursing centers and assisted living communities to address and mitigate resident-to-resident occurrences or potential incidents of resident-to-resident mistreatment. While mistreatment may or may not meet the definition of abuse, it would include negative and aggressive physical, sexual, or verbal interactions between long-term care residents that is unwelcome and have high potential to cause physical or psychological distress in the recipient.

    It is critical for nursing centers and assisted living communities to address and mitigate resident-to-resident occurrences or potential incidents of resident-to-resident mistreatment. While mistreatment may or may not meet the definition of abuse, it would include negative and aggressive physical, sexual, or verbal interactions between long-term care residents that is unwelcome and have high potential to cause physical or psychological distress in the recipient.

    Objectives:

    1. Conduct a thorough investigation with proper documentation, follow up, and monitoring and care planning as needed.  
    2. Create a structured self-assessment process to address the resident-to-resident occurrence and minimize or mitigate similar events for all residents. This includes a need to:
      • Document immediate interventions;
      • Conduct a root cause analysis process to identify the specific/source, root cause or causal factor of the problem; and 
      • Identify future actions to ensure sustained efforts to identify and prevent potential resident-to-resident mistreatment.
    3. Identify existing AHCA/NCAL resources to support providers in addressing resident-to-resident mistreatment. 


    Note: These tools were developed by members of AHCA/NCAL’s Survey/Regulatory Committee to assist centers and communities in addressing adverse events and potential adverse events, documenting and tracking the steps they have taken, and identifying best practices for ongoing improvement. Use of these tools does not guarantee regulatory compliance nor mitigate potential liability. Providers should adapt their tools, policies, and processes as needed to ensure compliance with current federal and state requirements and use both professional judgement and the advice of legal counsel in determining whether or how to share these mitigation tools.


    © 2022 American Health Care Association. All rights reserved. 

    All Provider Self-Assessment and Mitigation Tools for Resident to Resident Occurrences materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

  • Contains 1 Component(s)

    This training will review how to upload data, run reports, and download charts and graphs to use in your data storytelling. Registration is free for NCAL members.

    Assisted Living communities understand the importance of telling their story.  But have you stopped to consider how your narrative might improve using data storytelling?  Data to support the quality of care and services provided is becoming increasingly important.  This training will review what data storytelling is, how to incorporate data storytelling into your narrative about your organization, and the importance of data tracking, trending, and utilization for continuous improvement opportunities. LTC Trend Tracker is the platform to help you accomplish data storytelling and quality improvement efforts. This training will review how to upload data, run reports, and download charts and graphs to use in your data storytelling. 

    Objectives:  After watching this training, participants will be able to:

    • Explain why data tracking and trending is critical to assisted living.
    • Identify how LTC Trend Tracker can be a one-stop shop for collecting, tracking, and trending data important to assisted living.
    • Discuss methods to upload data and run reports in LTC Trend Tracker.

    Speaker: Pamela Truscott, DNP/HSL, MSN/ED, RN, C-CNL, C-AL, QCP, DNS-CT, RAC-CT, CDP Director of Quality Improvement, NCAL

    Registration is free for NCAL members.

    Follow the Instructions Below to Register: 

    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register.

    Email educate@ahca.org if you need assistance with registering. 


    © 2023 American Health Care Association. All rights reserved. All Data Collection and LTC Trend Tracker for Assisted Living materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

    Pamela Truscott, DNP/HSL, MSN/Ed, RN, C-CNL, C-AL, DNS-CT, QCP, RAC-CT, CDP (Moderator)

    Director of Quality Improvement, AHCA/NCAL

    NCAL

    Pamela Truscott, DNP/HSL, MSN/Ed, RN, DNS-CT, QCP is the Director of Quality Improvement with the National Center for Assisted Living (NCAL). She joined the AHCA/NCAL family in June 2019 and has been actively involved with a variety of education, tools and resources such as: trauma-informed care, behavioral health, functional outcomes improvement, and infection prevention and control. Prior to joining AHCA, Pam worked for the Nebraska Health Care Association (NHCA) as the Vice President of Professional Development for seven years and is a Nebraska Assisted LIving Administrator. Before joining the NHCA team, she worked in a rural nursing home with attached assisted living community for 15 years in a variety of roles, including: charge nurse, wound nurse, medication aide, and direct care staff member. She is an active member in the American Nurses Association as well as the American Association of Post-Acute Care Nurses. She received a Doctor of Nursing Practice with specialy focus in Healthcare Systems Leadership and Master of Science in Nursing with focus in nursing education degree from Chamberlain College of Nursing. Pam has over 20 years of long-term care experience and shares a passion for growing education and cultivating new leaders in long-term care.

  • Contains 1 Component(s) Recorded On: 07/26/2023

    Nisha Hammel, Associate Vice President, Population Health Management, AHCA/NCAL, will give an overview of value-based care and the importance of providers preparing their assisted living operations and business model for population health management. This webinar is available to NCAL members only. The webinar will be recorded.

    Nisha Hammel, Associate Vice President, Population Health Management, AHCA/NCAL, will give an overview of value-based care and the importance of providers preparing their assisted living operations and business model for population health management. 

    Learning Objectives:
    • An understanding of what value-based care encompasses.
    • The role assisted living provides in value-based care.
    • How value-based care can help assisted living providers succeed now and in the future?

    This webinar is available to NCAL members. The webinar will be recorded and available for access after the live event. 
    Follow the Instructions Below to Register: 
    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar. 
    Email educate@ahca.org if you need assistance with registering. 

    © 2023 National Center for Assisted Living. All rights reserved. All Assisted Living Population Health Management Webinar – The Importance of Value-Based Care materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of National Center for Assisted Living.

  • Contains 3 Component(s)

    This session will review keys to good customer service and how to turn those complaints into successful resolutions. Registration is $25 AHCA/NCAL Members | $50 Non-members

    Customer service is at the heart of any business, including long term care.  However, complaints can be hard to hear and manage.  Having an effective complaint management program can turn complaints into compliments.  This session will review keys to good customer service and how to turn those complaints into successful resolutions.

    Objectives: After listening to this session, participants will be able to:

    • Identify the five key elements to customer service programs in long term care.
    • Discuss guiding principles for customer service.
    • Describe the process for understanding complaints.
    • Explain how to turn complaints into compliments.

    Speaker: Pamela Truscott, DNP/HSL, MSN/ED, RN, C-CNL, C-AL, QCP, DNS-CT, RAC-CT, CDP Director of Quality Improvement, NCAL

    Registration is $25 AHCA/NCAL Members | $50 Non-members

    Follow the Instructions Below to Register: 

    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register.

    Email educate@ahca.org if you need assistance.


    © 2023 American Health Care Association. All rights reserved. 

    All materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

  • Contains 1 Component(s) Recorded On: 06/28/2023

    In a competitive and ever-changing market, assisted living providers must identify ways to stay a step ahead and stand out to potential customers and referral sources. The AHCA/NCAL National Quality Award Program provides the external validation necessary to set yourself apart from the competition. Historically, the Quality Award Program has been perceived as being only for skilled nursing centers. However, more assisted living communities than ever before are applying for and receiving the National Quality Award. In this webinar, we will break down the commonly cited barriers preventing assisted living communities from participating in the program and talk about the many free resources available to help assisted living providers succeed. Continuous quality improvement is possible, and the Quality Award journey can help you get there. This webinar is free to AHCA/NCAL members.

    In a competitive and ever-changing market, assisted living providers must identify ways to stay a step ahead and stand out to potential customers and referral sources. The AHCA/NCAL National Quality Award Program provides the external validation necessary to set yourself apart from the competition. Historically, the Quality Award Program has been perceived as being only for skilled nursing centers. However, more assisted living communities than ever before are applying for and receiving the National Quality Award. In this webinar, we will break down the commonly cited barriers preventing assisted living communities from participating in the program and talk about the many free resources available to help assisted living providers succeed. Continuous quality improvement is possible, and the Quality Award journey can help you get there.

    Learning Objectives:

    1. Participants will be able to describe the perceived barriers for assisted living participation in the program and how to overcome them.  
    2. Participants will be able to summarize the free resources available to help assisted living providers succeed in the program.
    3. Participants will discover how participation in the program would benefit their organization.  

    Speaker: Pamela Truscott DNP/HSL, MSN/ED, RN, C-CNL, C-AL, QCP, DNS-CT, RAC-CT, CDP, Director of Quality Improvement, NCAL

    Who Should View This Event: 

    Leadership (i.e. administrator, DON, etc.) at assisted living communities that are members of AHCA/NCAL.


    © 2023 American Health Care Association. All rights reserved. 

    All Perception vs. Reality: The Quality Award Program for Assisted Living Providers materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

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    How to Register in ahcancalED 

    Easy as 1, 2, 3 !

     

    Step 1

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    Go to the ahcancalED site at https://educate.ahcancal.org/and log in using the orange button in the upper left hand corner.

    Use your usual user name and password that you would use for LTC Trend Tracker or the AHCA NCAL website.  


    Don’t have one or can’t remember?

    Click the log in button and follow the directions found under the search button that reads-“If you need help retrieving your Username or Password, click here”.

    *Please note* you must add your member facility name to your login


    Once you are in and can see your name in the upper left hand corner, you are ready to go.

    Step 2

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    From the home page click on a category (Resources, Training, Webinars or Trending Now) For this demonstration, let’s try hovering over Webinars until upcoming webinars displays. 

    Under “upcoming webinars” go to a product in which you are interested. Click on the title.

    You’ll be redirected to the site where you can register for the product. This allows you to view the overview, handouts or resources associated with that product.

    Step 3

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    Almost there!

    Click the green register button.

    Fill out the registration details and voila! The products are yours to use indefinitely and can be found in your dashboard.

    FYI: after registering, you will be automatically notified when the recording of the webinar is ready.


    Need further help? Email us at educate@ahca.org

    We’ll walk you through it.

     

  • Contains 36 Component(s)

    CMS Mandates Extra Training to Qualify as an Infection Preventionist. IPCO Delivers that Training! Become a specially trained and qualified Infection Preventionist by completing the American Health Care Association’s Infection Preventionist training. The course is open to AHCA/NCAL members for $450 and non-members for $650. If you are not sure of your member status, please email educate@ahca.org before making payment.

    Save $100 NOW - Nov. 30th USE DISCOUNT CODE SAVE100

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    Welcome!

    AHCA/NCAL’s Infection Preventionist Specialized Training (IPCO) is recommended for individuals responsible for infection prevention and control in all long term care settings and is specifically tailored to train Infection Preventionists (IPs)  in nursing facilities.  

    CMS mandates that every nursing facility have a designated and specially trained Infection Preventionist who is running a comprehensive infection prevention and control program. CMS guidance states that facilities should consider a backup IP when the primary IP is not available. AHCA also highly recommends that every nursing facility train at least two clinical staff members as IPs.  

    The comprehensive IPCO training covers:
    • COVID-19
    • Other common pathogens
    • Multidrug-resistant organisms
    • Antibiotic stewardship
    • Water management and more
    About the online training:
    • Flexible and self-paced (take up to 12 months to complete)
    • Online learning 24/7
    • 9 course modules
    Cost:  AHCA/NCAL members for $450 and non-members for $650.  

    Group purchase with discount structure is available for groups of five or more. There are no refunds and no transfers. Visit the FAQs to know more about the discount offered. 

    Objectives

    Individuals who successfully complete this course will learn how to: 

    • Demonstrate how to effectively manage an Infection Prevention and Control Program within a nursing or assisted living facility
    • Convey to staff effective strategies to prevent infections
    • Implement practices and procedures to mitigate infections
    • Evaluate practices and policies related to infection prevention
    • Provide on-going education to others including staff, residents and families

    Individual module objectives are found in the module resource tab within the module presentations and in the User Guide.  Participants must complete all training modules and successfully pass module quizzes and final test with a grade of 80 or above to receive a certificate of completion from AHCA that is valid for three years.  

    Accredited Continuing Education

    In support of improving patient care, this activity has been planned and implemented by University of Nebraska Medical Center and American Health Care Association. University of Nebraska Medical Center is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

    NURSES/NURSE PRACTITIONERS

    The University of Nebraska Medical Center designates this activity for 24.5 ANCC contact hours. Nurses should only claim credit for the actual time spent participating in the activity.

    Certificates

    Three certificates will be awarded upon successful completion of the program:

    1. UNMC CON CNE will provide a certificate awarding 24.5 contact hours.
    2. AHCA will provide a Specialized Training Completion certificate, valid for 3 years.  
    3. 24.5 hours of continuing education credit for Nursing Home Administration and Residential Care/ Assisted Living Administration. 
    Certificates Renewal - specialized training completion certificates are valid for 3 years. Click here for information about renewing your AHCA IPCO Certificate

    If you are not sure of your member status, please email educate@ahca.org before making payment. 


    © 2023 American Health Care Association. All rights reserved. All Infection Preventionist Specialized Training (IPCO) materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

    Holly Harmon, RN, MBA, LNHA, FACHCA

    Associate Vice President, Quality & Clinical Affairs, AHCA

     Holly Harmon, RN, MBA, LNHA, FACHCA brings both passion and a wealth of practical, real-world, clinical and operational experience to her role as Senior Director of Clinical Services at AHCA. Her extensive service in a wide array of settings including post-acute care, long term care, residential care, assisted living, independent living, a psychiatric hospital and occupational health have provided her with insights, knowledge, skills and innovative ideas which she exuberantly shares with others.

    In addition to her vast clinical experience, Ms. Harmon has put her dynamic energy into leading the statewide Maine Culture Change Coalition/LANE as President, the Maine Partnership to Improve Dementia Care in Nursing Homes as Co-Chair, Vice-President of American College of Health Care Administrators, Maine Chapter and the Maine LANE Co-Convener for the national Advancing Excellence in America’s Nursing Homes Campaign. She also served as the Director of Quality Improvement & Regulatory Affairs at the Maine Health Care Association.

    She puts her boundless energy and warm and energetic personality into training, education and presenting both, nationally and locally. She has made simplifying the complex world of long term and post-acute care policy and practice an art.

    David Gifford, MD, MPH

    Chief Medical Officer , AHCA

    Chief Medical Officer, AHCA David Gifford, MD, MPH, is a geriatrician and former medical director of several nursing homes in Rhode Island. He currently serves as the Chief Medical Officer at the American Health Care Association. He helped create the Quality Department at AHCA which assists providers in their quality improvement efforts and works with administration officials on regulations and policies impacting the profession. 


    Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board. He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials. Prior to that he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He also holds a faculty appointment at Brown University Medical School and School of Public Health. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health while a Robert Wood Johnson Clinical Scholar. 

    Marguerite McLaughlin, MA

    VP, RIHCA

    MARGUERITE M. McLaughlin has recently been named Vice President at the RI Healthcare Association.

    For the past four years she has worked in the nation’s capital as Senior Director of Quality Improvement at AHCA. She pursues her passion for improving the lives of residents living in long term care centers by developing educational resources, tools and products for staff, and consulting with  staff to improve quality within nursing centers. Ms. McLaughlin is an enthusiastic educator and trainer working both locally and nationally to support change in healthcare. Her 30+ years of experience – at Saint Elizabeth Home, the Alzheimer’s Association and the Healthcentric Advisors (the state’s Quality Improvement Organization) have provided her with unique insights and “boots on the ground” experience in helping organizations improve care and service to their residents. She has served as liaison to the Industry Partnership for Healthcare under the Governor’s Workforce Board-Rhode Island. In this role she provided solutions to bridge the skills gaps within the healthcare industry.  She was Co-Chair of SAGE-RI for six years.

    She earned a Master’s degree in Holistic Counseling at Salve Regina and applies this knowledge to individualized care and organizational culture.

    Janet Snipes, NHA

    Chair, AHCA Quality Improvement Committee

    Janet Snipes NHA is the Executive Director of Holly Heights Center in Denver, CO. Janet has worked at Holly Heights for the past 40 years.  She has served on the Colorado Health Care Association Board of Directors for the past 20 years and was the Chairman of the Board from 2004-2014.  She served as Chair of the American Health Care Association (AHCA) Quality Improvement Committee from 2010 to 2014.  Janet is currently the Chair of the AHCA Survey Regulatory Committee and serves on the AHCA Board of Governors.

    Stefan Gravenstein, MD, MPH

    Director, Division of Geriatrics and Palliative Care

    Warren Alpert Medical School of Brown University

    A geriatrician, former John Franklin Chair of Geriatrics and Director of the Glennan Center for Geriatrics and Gerontology at Eastern Virginia Medical School (1996-2007), and Director of Center for Geriatrics and Palliative Care at University Hospitals in Cleveland (2014-2017), Stefan Gravenstein is now the David S. Greer Professor of Geriatrics and Professor in the departments of Medicine and Health Services Policy and Practice at Brown's schools of medicine and public health. He serves as the Director, Division of Geriatrics and Palliative Medicine at the Alpert Medical School of Brown University and Associate Director of the Center on Innovation in Long-Term Services and Supports at the Providence Veterans Administration Medical Center. Dr. Gravenstein has a long-standing interest in immunity, inflammation, cardiovascular outcomes and aging especially in the context of vaccines and the long-term care setting, and the topic of the majority of his publications. He also has a specific interest in quality improvement in health care, the culture of care, antimicrobial stewardship, and how to improve care transitions. Beginning n 2020, he became active in several projects related to COVID in long-term care.  He was Clinical Director at Healthcentric Advisors, Medicare's Quality Improvement Organization for New England from 2007 to 2019.

    Elie Saade, MD, MPH

    Assistant Professor, Medicine, CWRU School of Medicine

    Dr. Elie Saade is Assistant Professor Medicine at  Case Western University School of Medicine. He specializes in infectious diseases.

    Janet Robinson, RN, MEd, CIC

    Senior Program Administrator, Healthcentric Advisors

    Ms. Robinson is board certified in infection control, and has twenty-four years of consulting experience in long-term care facilities. She is an accomplished public speaker and educator in the area of long-term care infection control. In collaboration with the Rhode Island Department of Health as well as the American Health Care Association, she has contributed to the development of guidelines and training materials.

    Linda Behan, BSN, RN, CWCN, CIC

    Senior Director of Infection Prevention and Control

    Genesis HealthCare

    Linda Behan BSN, RN, CIC is the Corporate Senior Director of Infection Prevention and Control for Genesis HealthCare.  Linda has been certified in infection prevention and control for over 10 years. She leads a team of Infection Preventionists in developing policies and procedures as well as developing and delivering education across the company.  Linda serves on the APIC Professional Development Committee and frequently presents at healthcare and professional organization conferences.

    Gail Polanski, RN, BSN

    President of Tara Therapy, LLC

    Gail Polanski RN, BSN serves as the President of Tara Therapy, LLC, a position she has held since 2003.  As President, Gail leads a team of dedicated professionals in providing therapy services to patients in skilled nursing and rehabilitation centers, home health and hospice programs. Gail has more than 30 years of experience in senior management positions. Her expertise includes the delivery of rehabilitation services, denials management, compliance, and case mix management. She is knowledgeable of Medicare regulations and managed care contractual requirements.

     Prior to joining Tara Therapy, Gail was an independent consultant and entrepreneur. As owner of MG Healthcare Solutions, she provided consulting services to clients across the country on the changing Medicare payment program and SNF PPS regulations. Gail has presented at national conventions and is currently an active member of the AHCA Clinical Practice Committee and serves as the co-chair for the MDS/IMPACT subcommittee.

    Stacey Merritt Hord, LNHA, MCD, CCC-SLP, QAPI

    Vice President of Quality for Golden Living

    Stacey Merritt Hord is the 2016/2017 Chair of the AHCA/NCAL Quality Improvement Committee and Vice President of Quality for Golden Living, the 3rd largest long term care provider in the country. Stacey is a health care executive with expertise in educating, deploying and sustaining Baldrige as a Business Model in post acute care and other sectors. Facilities under her operational oversight as an LNHA received AHCA Bronze and Silver recognition along with Alabama Level 1 Commitment to Excellence, Level 2 Progress Toward Excellence, and Level 3 Alabama Excellence recognition. Her faculty experience includes the AHCA/NCAL national convention, Alabama Quality Award Conference, AHCA Quality Symposium/Summit, Georgia Health Care Association Convention, and other venues. Stacey served on the panel of experts for the AL Quality Award Conference from 2004 - 2008 and has served as an AHCA Quality Award Examiner in multiple roles (Bronze, Silver, Silver Team Leader, Master Examiner) since 2002. She served as a member of the AHCA Quality Improvement Committee (QIC) and AHCA QAPI subcommittee from 2012- 2015. In addition, Stacey served as Chair of the 2015 QAPI Tools and Resources WorkGroup for the Quality Improvement Committee.

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    Frequently Asked Questions
    What is the AHCA Infection Preventionist Specialized Training (IPCO)?

    It is a specialized training for healthcare professionals who desire to serve as Infection Preventionists (IPs) as established in the CMS Reform of Requirements of Participation for Long Term Care Facilities (required by November 2019).  Through this program, individuals will be specially trained to effectively implement and manage an Infection Prevention and Control Program in a nursing center. 

    Do you have to be an AHCA member to register for IPCO?

    No. Both AHCA members and nonmembers are eligible to participate in the IPCO course.

    How much does it cost to take the IPCO training?

    Registration fee: $450 members, $650 nonmembers. Payment and registration is completed by individual participant in the IPCO product in ahcancalED.

    How can an individual register and pay for IPCO? 

    The individual who wants to take the IPCO course must login to ahcancalED and register for the course under their individual login.  Payment will be made in ahcancalED upon registration via credit card or E-check. Please be sure to have your credit card or banking information ready at checkout. Paying by credit card or E-check will grant automatic access to the course. Registrations for IPCO cannot be done by another person or under another person’s ahcancalED login.

    -- for a better web experience, please use Google Chrome Internet Browser and NOT Internet Explorer. 

    How can an organization group register and pay for IPCO?

    Group purchase is available for groups of 5 or more.  AHCA offers the following discount structure for groups: 5-49 registrations will receive $25 off each registration.  50 or more registrations will receive $75 off each registration. 

    After full payment is made for group purchase of IPCO, the designated individuals who the IPCO registration payment was made for, will be provided with a unique group code for their group which will translate to $0 due upon registration (because full payment has already been received).  One code will be provided for each group with a max allowance of times that the code can be used based on the group’s payment. 

    Each individual will need to login to the AHCA website to access ahcancalED and then complete their own registration using the group code.

    Can I get a refund on the IPCO product if I no longer want to take the course?

    No refunds are issued for IPCO.

    Can my IPCO registration be transferred to a colleague?

    IPCO registrations cannot be transferred. The individual that registers for the course is the only one that has access to it.

    Who is eligible to take this training?

    Anyone can take this training.  The AHCA Infection Preventionist Specialized Training does not require a particular healthcare license. 

    AHCA/NCAL recommends that administrators also consider taking the course to gain a deeper understanding of infection prevention and control in the overall operation of the building.  Just a reminder that administrators should not serve as designated Infection Preventionists unless they have separate formal advanced clinical training and/or licensing such as a nursing license.     

    Please note, there are specific requirements for the individual(s) who will serve as Infection Preventionist(s).  CMS requirements for a designated Infection Preventionist state:

    483.80 (b) Infection preventionist. The facility must designate one or more individual(s) as the infection preventionist(s) (IPs) who are responsible for the facility’s IPCP. The IP must:

    (1) Have primary professional training in nursing, medical technology, microbiology, epidemiology, or other related field;

    (2) Be qualified by education, training, experience or certification;

    (3) Work at least part-time at the facility; and

    (4) Have completed specialized training in infection prevention and control.

    What are the requirements to successfully complete IPCO?

    Participate in each module and successfully complete quizzes throughout the course and final test (achieve at least 80% correct each time)

    Modules 1-7 will have quizzes with 5 questions (4 of 5 questions must be accurately completed) except for module 3 which will have 10 questions (8 of 10 questions must be accurately completed).

    The final test after Module 9 will have 20 questions (16 of 20 questions must be accurately completed)

    Each module quiz may be attempted three times before the participant is required to repeat the module and then reattempt answering questions. 

    Complete course evaluation after each module and at the end of the course. 

    Course completion must occur within 12 months of the date the registrant starts the first required component of the program; which is the copyright agreement.(not registration date)

    How long does it take on average to complete the IPCO course?

    The learning time of all modules, review of additional resources, time to complete the modules and final course evaluations and quizzes/final test accounts for 24 hours and 30 minutes. 

    Participants are encouraged to spread out the course over time in an organized manner – such as scheduling module reviews on various dates/times when they can focus their attention to it.  The course could be completed within a week or over several months based on how the individual would like to approach the program. 

    Are Contact Hours awarded for IPCO?

    Yes, 24.5 ANCC contact hours and 24.5 hours of continuing education credit are NAB approved for Nursing Home Administration and Residential Care/ Assisted Living Administration are available for completion of this program. 

    In support of improving patient care, this activity has been planned and implemented by University of Nebraska Medical Center and American Health Care Association. University of Nebraska Medical Center is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

    What does a participant get when they complete the IPCO course?

    Participants receive three certificates at the completion of IPCO:

    • UNMC CON CNE will provide a certificate awarding 24.5 contact hours to participants who successfully achieve the completion requirements.
    • 24.5 hours of continuing education credit are NAB approved for Nursing Home Administration and Residential Care/ Assisted Living Administration
    • Specialized Training Completion certificate from AHCA, valid for 3 years. 
    How long do the certificates last?

    The CE certificates do not expire. The Specialized Training Completion certificate expires after 3 years from issue date.

    How can someone renew their IPCO certificate?

    Renewal may occur by the options below:

    Option 1: Registering for a competency exam requiring a grade of 80% or above to successfully receive certificate of renewal. This option is only available to individuals who have previously successfully completed the full IPCO course and are seeking renewal.  

    Option 2: Registering for the IPCO course and completing the course requirements as outlined above. 

    Is IPCO a certification?

    No, IPCO is a specialized training program with a certificate upon successful completion.

    Does IPCO meet CMS requirements?

    Yes, IPCO meets the expectations CMS has outlined on the required components of the specialized training. 

    CMS is not endorsing any particular training, rather CMS is focused on the content and intensity/duration of what will meet the specialized training requirement.  Based on information AHCA received from CMS, the IPCO training meets both the content and intensity/duration of CMS requirements.  

    Can I print the presentation slides and how can I access the resources within the module? 

    Each module contains a resource guide which includes a copy of the presentation and any necessary supporting documents discussed within the module. This resource guide can be found at the top right corner within each module. 

    I am having technical difficulties with IPCO, can you help?

    Please email us at educate@ahca.org.

    "What a great program! I was able to complete at my own pace and learned a lot." - Connie Francioli, RN,WCC, Director of Nursing, Odd Fellow & Rebekah Rehabilitation RHCC Inc.


    "The AHCA IPCO program gave me the tools I needed to be effective in my role as the Infection Preventionist and to initiate an antibiotic stewardship program.  The modules and website were easy to navigate and very convenient for my schedule. Thanks a bunch!"- Adriana Casale, BSN, RN, Assistant Director of Nursing Services, Roberts Health Centre


    "I thoroughly enjoyed the course.  I am a new to the Infection Prevention world and this engaging and interactive course provided an excellent foundation for me.  I hope to use this as a stepping stone to advance the Infection Prevention culture within my facility and my community." - Daniel Mazzone, Associate Director of Nursing and Infection Preventionist at the Acadia Center for Nursing


    "The IPCO training was intense but I gained the confidence to implement key initiatives in our facility, including antibiotic stewardship.  I have a lot to learn but I know I can go back to the course and get the information I need with any situation that I am confronted with." - Karla Ruther, Clarence Senior Living Director of Nursing


    "I really enjoyed the IPCO program. It is full of knowledge and information for any infection control program.  I would like to see more infection control class with updates on organisms and new ROPs." - Helen Durden, RN, Education Coordinator, Eagle Health and Rehabilitation


    "This course was a good blend of review, new information and practical tools for program improvement in both skilled and long term care settings. I would recommend for any nurse interested in Infection control and prevention." - Becci St Laurent | Senior Director of Education, Palm Healthcare Management, llc


    "I am recommending it to our Corporate Team members here at Laurel Health Care.  I know some Associate Team members at Ciena Heath Care have taken this training program, as well, and were very satisfied.  It really enhances and clarifies so much Infection Control information.  I feel much more confident with being and Infection Control practitioner." - Marlissa Corby, Corporate Compliance Officer, Laurel Health Care Company


     

     

     

     

    How can an organization group register and pay for IPCO?

    One user can purchase multiple registrations for other users by adding them to their cart during the checkout process; using the button displayed in image below. (This can only be done if all individuals have an ahcancalED account.) The price of the training will be based on each registrant’s member type (member or non-member). 

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    *payment tip: please be sure when you are paying with a credit card the bill-to and shipping address are the same* 

    Group purchase is available for groups of 25 or more. If you are interested in group purchasing, please email educate@ahca.org

    After full payment is made for group purchase, the designated individuals who the course registration payment was made for, will be provided with a unique group code for their group which will translate to $0 due upon registration (because full payment has already been received).  One code will be provided for each group with a max allowance of times that the code can be used based on the group’s payment. 

    Each individual will need to login to the AHCA website to access ahcancalED and then complete their own registration using the group code.

    PLEASE NOTE THAT WE ONLY ACCEPT PAYMENT IN THE FORM OF A CHECK FOR GROUP PURCHASES.  

NCAL AHCA