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Quality Assurance Performance Improvement “101” for Assisted Living

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    • Non-member - $65
    • Member - $25
    • *Further discounts may apply once you log in.

Why do we work in long term care?  The answer is simple.  We are here to support the residents and provide them with the best quality of life, and care, for however long they have with us while we continuously try to improve outcomes.  How can we improve the outcomes for residents as well as staff? Again, the answer is simple.  Facilities must be engaged in continuous quality improvement efforts, data collection, and system improvement processes. This session will be aimed at improving resident and staff outcomes through exploration of data collection, continuous systems improvement, and the quality journey.

Objectives:  After attending this session, participants will be able to:

  1. Describe what quality assurance performance improvement is.
  2. Discuss steps to implement a quality assurance performance improvement program.
  3. Explain how to do a root cause analysis.
Speaker: Pamela Truscott, DNP/HSL, MSN/Ed, C-AL, DNS-CT, QCP, RAC-CT, CDP
Audience: All in assisted living
Length: 60 minutes

A certificate of completion is available (no CEs) upon successful completion


$25 NCAL members

$65 Non-members

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Pamela Truscott, DNP/HSL, MSN/Ed, RN, C-CNL, C-AL, DNS-CT, QCP, RAC-CT, CDP (Moderator)

Director of Quality Improvement, AHCA/NCAL


Pamela Truscott, DNP/HSL, MSN/Ed, RN, DNS-CT, QCP is the Director of Quality Improvement with the National Center for Assisted Living (NCAL). She joined the AHCA/NCAL family in June 2019 and has been actively involved with a variety of education, tools and resources such as: trauma-informed care, behavioral health, functional outcomes improvement, and infection prevention and control. Prior to joining AHCA, Pam worked for the Nebraska Health Care Association (NHCA) as the Vice President of Professional Development for seven years and is a Nebraska Assisted LIving Administrator. Before joining the NHCA team, she worked in a rural nursing home with attached assisted living community for 15 years in a variety of roles, including: charge nurse, wound nurse, medication aide, and direct care staff member. She is an active member in the American Nurses Association as well as the American Association of Post-Acute Care Nurses. She received a Doctor of Nursing Practice with specialy focus in Healthcare Systems Leadership and Master of Science in Nursing with focus in nursing education degree from Chamberlain College of Nursing. Pam has over 20 years of long-term care experience and shares a passion for growing education and cultivating new leaders in long-term care.

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