Lesson 4: The Third Driver of Trust: Authenticity
Authenticity is experienced as “I experience the real you.” In this lesson, we will discuss how to create conditions for authenticity in your organization. This includes connecting people to shared values through skills such as asking “what matters to you” questions, articulating your personal “why” and naming common values. We will also explore psychological safety as a strategy to encourage authenticity. Learners will examine what psychological safety is and the outcomes associated with a psychologically safe work environment, including the organizational and individual benefits associated with learning, risk management, innovation, and job satisfaction.
- Learning Objectives:
- At the end of this lesson, you will be able to:
- Understand what authenticity is and how to create conditions for authenticity among teams
- Describe the value of sharing your “personal why” to show your own motivations
- Describe the value of asking “what matters to you” questions of team members
- Understand how to motivate action by connecting individual values to a team’s shared purpose and organizational mission
- Define what psychological safety is and why it is important to trust in the workplace
- List three actions to create psychological safety on your team
- Explain how these actions promote psychological safety and authenticity
- At the end of this lesson, you will be able to:
Components visible upon registration.
- “What Matters to You?” Conversation Guide for Improving Joy in Work. Boston: Institute for Healthcare Improvement, 2017.
- Edmondson A. Why Is Psychological Safety So Important in Health Care? Boston: Institute for Healthcare Improvement.
- Edmondson A. The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth. Hoboken: John Wiley & Sons, Inc.; 2019.
