National Quality Award Gold Series


How to Register in ahcancalED 

Easy as 1, 2, 3 !


Step 1


Go to the ahcancalED site at log in using the orange button in the upper left hand corner.

Use your usual user name and password that you would use for LTC Trend Tracker or the AHCA NCAL website.  

Don’t have one or can’t remember?

Click the log in button and follow the directions found under the search button that reads-“If you need help retrieving your Username or Password, click here”.

*Please note* you must add your member facility name to your login

Once you are in and can see your name in the upper left hand corner, you are ready to go.

Step 2


From the home page click on a category (Resources, Training, Webinars or Trending Now) For this demonstration, let’s try hovering over Webinars until upcoming webinars displays. 

Under “upcoming webinars” go to a product in which you are interested. Click on the title.

You’ll be redirected to the site where you can register for the product. This allows you to view the overview, handouts or resources associated with that product.

Step 3


Almost there!

Click the green register button.

Fill out the registration details and voila! The products are yours to use indefinitely and can be found in your dashboard.

FYI: after registering, you will be automatically notified when the recording of the webinar is ready.

Need further help? Email us at

We’ll walk you through it.


Thank you for your interest in the AHCA/NCAL National Quality Award Program! The Gold Award is the third step in the Quality Award journey. Applicants are required to have received Bronze and Silver Quality Awards before applying at the Gold level. If you have questions regarding your eligibility, please contact

For the 2019 AHCA/NCAL Award cycle, Gold applicants should respond to the 2017-2018 Baldrige Excellence Framework in it’s entirety. You should purchase a copy of the Framework at prior to beginning the series.

This series can serve as a valuable team building experience for your staff. We suggest that you form an application team that views the videos together and then completes the responses to the criteria as a team effort. This will result in a better application, greater understanding of the foundational elements of quality in your center, and enhanced excitement as your center engages in the program.

Also, many AHCA/NCAL state affiliates conduct classroom-based workshops each year. Typically, these are facilitated by local Senior and Master Examiners from the program. Many use this series as part of their workshops - contact your AHCA/NCAL state affiliate to see if a workshop is scheduled in your state. 

Before beginning the application process, you should review the 2019 Gold Application Packet, containing the important program information and instructions. In addition to this series of videos, you'll find many other resources on the Quality Award website.

As you watch the series, remember that you can always submit questions to

A special thank you to our 2019 AHCA/NCAL National Quality Award Sponsors:




Permission to use, copy and/or distribute any documentation and/or related images from this series shall be expressly obtained from AHCA.

Paul Grizzell

Paul Grizzell of Core Values Partners is an international speaker, trainer, and leadership coach who helps his partners focus, align, and accelerate their improvement efforts through effective deployment of the Baldrige Criteria for Performance Excellence.  Much of his work is focused on helping mission-focused organizations use the Baldrige Criteria to improve processes - all with an eye toward improving outcomes.  He has also assisted long-term care organizations with refining their AHCA/NCAL Award applications, preparing for site visits, and better understanding performance excellence concepts.  He speaks fluent “Baldrige-geek” and can translate it well to others!

Paul has been a Judge for the Gold Level of the American Health Care Association Quality Award for five years and trains Senior Examiners for the Quality Award program. He has been involved with Baldrige-based performance improvement since 1997.  Paul is an Alumni Examiner on the Baldrige Award Board of Examiners where has led multiple site visits and trains Baldrige Examiners.  He is also a Judge for multiple state award programs.  He is an Assessor and Licensed Advisor for the European Quality Award. 

Paul is a contributing author to Insights to Performance Excellence, An Inside Look at the Baldrige Award Criteria, published by the American Society for Quality.

Paul lives in Woodbury, Minnesota.  He is currently driving his family nuts by trying to implement a self-administered “Baldrige in the Home” initiative.  In spite of this, he has been married to Janice for 31 years.  


Gold Criteria Series Video #1
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Gold Criteria Series Video #2
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Gold Criteria Series Video #3
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Gold Criteria Series Video #4
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Gold Criteria Series Video #5
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