National Quality Award Gold Series
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Welcome to the Gold Criteria Series. The modules contained in this series are aimed at helping you understand the key concepts in the Gold criteria. For more information on the Gold Award please visit the Quality Award website.
If you have any questions, please contact [email protected].
Please note while these videos may be viewed in any order, the National Quality Award Program recommends viewing these videos in order and in totality.
Permission to use, copy and/or distribute any documentation and/or related images from this series shall be expressly obtained from AHCA.
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All National Quality Award Gold Series materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
Paul Grizzell
AHCA/NCAL Quality Award Judge and Quality Award Board member
President of Core Values Partners, Inc.
Paul Grizzell has been involved with Baldrige-based performance excellence since 1997. He is the President of Core Values Partners, Inc., which helps organizations focus, align, and accelerate their improvement efforts using the Criteria of the Baldrige Framework for Performance Excellence, the China Quality Award, and the European Foundation for Quality Management (EFQM).
Paul is an AHCA/NCAL Quality Award Judge and Quality Award Board member. He has been a Quality Award Silver and Gold Examiner Trainer. Paul is a Master Examiner on the Department of Commerce Malcolm Baldrige National Quality Award Board of Examiners and an Advisor and Assessor for the European Quality Award. Paul is the only person to have these two qualifications, demonstrating his commitment to global performance excellence. He is a senior member of the American Society for Quality and is a frequent keynote speaker at performance excellence conferences.
Paul’s international experience includes serving as the Foreign Evaluation Expert and a member of the Academic Committee for the China Association for Quality (CAQ). He is a jury member of the International Best Practices Competition. Paul has delivered performance excellence keynote addresses in Saudi Arabia, India, China, and Thailand.
Paul is co-author with Mark Blazey of Insights to Performance Excellence, An Inside Look at the Baldrige Award Criteria, published by the American Society for Quality.
