National Quality Award Silver Series

Thank you for your interest in the AHCA/NCAL National Quality Award Program! The Silver Award is the second step in the Quality Award journey. Applicants are required to have received a Bronze Quality Award before applying at the Silver level. If you have questions regarding your eligibility, please contact

In addition to the Organizational Profile, Silver applicants respond to the seven Baldrige categories and the basic and select overall item requirements within these categories. This allows Silver applicants to begin focusing on the Baldrige Criteria as an integrated management system and provides a clear pathway for recipients moving to Gold.

This series can serve as a team building experience for your staff. We suggest that you form an application team that views the videos together and then completes the responses to the criteria as a team effort. This will result in a better application, greater understanding of the foundational elements of quality in your center, and enhanced excitement as your center engages in the program.

Also, many AHCA/NCAL state affiliates conduct classroom-based workshops each year. Typically, these are facilitated by local Senior and Master Examiners from the program. Many use this series as part of their workshops - contact your AHCA/NCAL state affiliate to see if a workshop is scheduled in your state. 

Before beginning the application process, you should review the 2019 Silver Application Packet, containing the important program information and instructions, as well as the Silver criteria. In addition to this series of videos, you'll find many other resources on the Quality Award website.

A special thank you to our 2019 AHCA/NCAL National Quality Award Sponsors:




Permission to use, copy and/or distribute any documentation and/or related images from this series shall be expressly obtained from AHCA.

Tim Case

National Quality Award Program Administrator, AHCA

Tim Case was the principal developer of the AHCA/NCAL National Quality Award Program in 1993. For the past 20 years he has been the administrator of the program, which has grown to be not only the premier award for organizational quality in long term care, but also the largest Baldrige-based program in the country. Tim has served on the faculty of the Virginia Tech College of Education, as the Deputy Director of the Quality Care Health Foundation, as AHCA's Senior Advisor for Quality and as a Health Care Policy Analyst for the U.S. Senate.

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