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National Quality Award Silver Series

Welcome to the Silver Criteria Series. The modules contained in this series are aimed at helping you understand the key concepts in the Silver criteria. For more information on the Silver Award please visit the Quality Award website.

If you have any questions, please contact qualityaward@ahca.org



A special thank you to our 2022 AHCA/NCAL National Quality Award Sponsors:

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Permission to use, copy and/or distribute any documentation and/or related images from this series shall be expressly obtained from AHCA.

Paul Grizzell

Paul Grizzell of Core Values Partners is a leadership coach who helps his partners focus, align, and accelerate their improvement efforts through effective deployment of the Baldrige Criteria for Performance Excellence.  Much of his work is focused on helping mission-focused organizations implement effective practices that lead to high performance and improved results.  He has assisted long-term care organizations with refining their AHCA/NCAL Award applications, preparing for Gold Award site visits, and better understanding performance excellence concepts.  His clients have been recipients of AHCA/NCAL Silver and Gold Awards in addition to state and national Baldrige Awards. 

Paul has been a Judge for the Gold Level of the American Health Care Association Quality Award for seven years and trains Senior and Master Examiners for the Quality Award program. He has provided Bronze and Silver application writing workshops to Care Providers of MN and presented on Quality Award topics at AHCA/NCAL Conventions. 

Paul has been involved with Baldrige-based performance improvement since 1997.  Paul is a Master Examiner on the Baldrige Award Board of Examiners where has led multiple site visits and trained Baldrige Examiners.  He is also a Judge for multiple state award programs.  He is an Assessor and Licensed Advisor for the European Quality Award. 

Paul is a co-author to Insights to Performance Excellence, Using the Baldrige Framework and Other Integrated Management Systems, published by the American Society for Quality.

Key:

Complete
Failed
Available
Locked
2022 Silver Application Acknowledgement
Agree to terms to continue.
Agree to terms to continue.
Silver Self-Assessment
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Agree to terms to continue.
Copyright Acknowledgement
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Agree to terms to continue.
Module 1 - Application Writing: Technical Guidance (30 mins)
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Open to view video.
Module 2 - The Organizational Profile (31 mins)
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Open to view video.
Module 3 – Category 1 Leadership (21 mins)
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Open to view video.
Module 4 – Category 2 Strategy (17 mins)
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Open to view video.
Module 5 – Category 3 Customers (19 mins)
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Open to view video.
Module 6 – Category 4 Measurement, Analysis, and Knowledge Management (19 mins)
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Open to view video.
Module 7 – Category 5 Workforce (22 mins)
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Open to view video.
Module 8 – Category 6 Operations (22 mins)
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Open to view video.
Module 9 – Category 7 Results (41 mins)
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Open to view video.
Module 10 – Technical Review of Your Facility's Application (18 mins)
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Open to view video.
Module 11 - What's New in '22 and Key Suggestions (15 mins)
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Open to view video.
Final Evaluation
Select the "Click to Open Survey" button to begin.
Select the "Click to Open Survey" button to begin.
NCAL AHCA