Pioneering Solutions to the Workforce Crisis


By the year 2024, direct care workers are projected to add more new jobs in our economy than any other single occupation. Your ability to achieve and sustain a competitive edge in this difficult labor market will require intentional steps to be the employer of choice in your community. Together, we'll explore the demographics influencing the availability of workers, discuss threats stemming from other service sectors, and share a range of innovative practices from quick wins to longer term strategies that lead to significant improvements in recruitment and retention. 

  1. Explain the key factors contributing to the workforce shortage
  2. Identify at least 3 strategies to improve employee recruitment
  3. Identify at least 3 strategies to improve employee retention
  4. Explain the impact of supportive supervision on retention
Program Fees: 

Member $25.00 

Nonmember $60.00

This Course Includes: 
  1. Recorded webinar, by instructor Sue Misiorki roughly 45 minutes
  2. PHI Resource – Younger Workers and the Direct Care Workforce
  3. PHI Resource – Older Workers and the Direct Care Workforce
  4. PHI Resource – Immigrants and the Direct Care Workforce
  5. PHI Resource - Men and the Direct Care Workforce
  6. PHI Orchard Cove Case Study
  7. PHI Growing a Strong Direct Care Workforce: Recruitment and Retention Guide for Employers
  8. Printable Certificate of Completion 

Sue Misiorski

New England Regional Director of Operations, SageLife

Sue got her start in long term care working as a Certified Nursing Assistant and Home Health Aide while attending nursing school at the University of CT.  She has drawn upon her roots as a caregiver as she has devoted her career to building relationship centered senior living communities where quality of life, quality of care and quality of jobs are the norm. 

Most recently, Sue served as Vice President of Workforce Innovations for PHI (Paraprofessional Healthcare Institute), the nation’s leading resource on the direct care workforce.  At PHI, Sue supported clients across the full continuum of long- term care services, specializing in person centered care, leadership development, and workforce strategies to improve recruitment and retention.

Prior to joining PHI, Sue held positions as Director of Nursing and Vice President of Nursing in multi-site skilled nursing homes in New England.  Sue has supported the construction and opening of several new assisted living and skilled nursing communities, and has extensive experience with regulations, daily operations, and systems implementation.

In addition, Sue is a national speaker on topics related to person centered care and recruitment and retention, is a collaborator with CMS on initiatives to improve quality of life, and an author of articles, curricula and handbooks on key topics relevant in senior living today.

AHCA/NCAL’s 2020 Quality Summit and 2020 Independent Owner Leadership Conference offer you more great ways to address and tackle your workforce issues.

The two events take place consecutively at the Gaylord Texan Resort & Convention Center in Grapevine, TX. Register for both and save $50.

Advance Registration Deadline: February 24, 2020



Quality Summit

March 9-11


The Quality Summit provides programming for all levels of staff in long term and post-acute care. The Summit kicks off with a workforce session brought to you by the Quality Cabinet Workforce Committee that will highlight best practices in staff retention, engagement, and recruitment.

See the complete list of session topics and descriptions at

You can earn up to 11.5 CEs.


2020 Independent Owner Leadership Conference

March 11-13, 2020 


If you’re an owner, operator, or administrator of roughly 10 or fewer facilities, the Independent Owner (IO) Leadership Conference is an outstanding opportunity for you to discuss the issues, like workforce challenges, that are critical to your business.

This year, the focus is on Solutions to Differentiate Your Business, and a specific workforce session will provide you with strategies and tools for addressing challenges in hiring, retention, and turnover.

You can earn up to 13.75 CEUs.

Visit to find out more and register today.

Visit AHCA/NCAL Publications for More Helpful Resources




LTC Workforce Issues and Strategies [45 mins]
Open to view video.
Open to view video.
Certificate of Completion
No credits available  |  Certificate available
No credits available  |  Certificate available