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Get leaders and teams excited about providing high-value care and services as they engage in learning about performance improvement and achieving excellence.

QAPI is the key to continuous growth and sustained performance improvement. An effective QAPI program requires full IDT participation and a data-driven approach that can be turned into action plans that minimize risk, maximize efficiencies, and improve resident outcomes. 


  • Available to AHCA/ NCAL Members only. In this session, participants will gain a broad understanding of how to: Define and select Key Performance Indicators. Choose performance comparative data. Systematically collect and analyze data. Use Key Performance Indicators in a comprehensive Quality Assurance Performance Improvement Program.

  • Available to AHCA/ NCAL Members only. In this session, you will be able to, identify how the principles of Baldrige can help you operationalize your QAPI plan. Discover ways to utilize data analysis to inform your business processes and improvements. Create a culture of continuous quality improvement to optimize performance.

Downloadable Resources