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326 Results

  • Reducing Rehospitalizations thru Paliative Care

    Contains 1 Component(s)

    A fabulous success story using Palliative care to reduce rehospitalizations

    Follow the journey of a home that recognized the need to strengthen skill in palliative care and ended up reducing rehospitalizationns

  • Teepa Snow

    Contains 1 Component(s)

    Care for the Person with Dementia: a Civil Rights Issue

    Teepa Snow is a leading educator on dementia and on care for persons living with dementia. Her philosophy reflects her education, work experience, available medical research, and first hand caregiving interactions. Teepa's extensive experience as a caregiver, occupational therapist, and intrepid solution seeker brings a unique approach to caring for those with dementia.

  • Joyce Simard, MSW

    Contains 1 Component(s)

    Helping People Live, Not Just Exist, with Advanced Dementia

    Joyce Simard, MSW, adjunct professor, School of Nursing & Midwifery, College of Health & Science University of Western Australia, author, and creator of Namaste Care. Joyce will talk about the phenomenal success of Namaste Care and how it helps individuals with advanced dementia.

  • Joe DeMattos, MBA

    Contains 1 Component(s)

    Everyone Has the Capacity to Lead

    Joe DeMattos, MBA, president and CEO of the Health Facilities Association of Maryland, adjunct professor at UMBC Aging, and founder of Triple Latte Leadership. Joe will offer his 5 Cs of effective leadership and what effective leaders do

  • Anna Ortigara

    Contains 1 Component(s)

    Power: Who Has It, Who Doesn’t, and Why It Matters

    Anna Ortigara is organizational change consultant for PHI. She supports elder care and disability service providers in creating cultures that embrace quality care, quality jobs, and quality of life across long term care settings.

    Anna will explore how withheld power can be identified and brought forward, how valued resources can be available and plentiful, and how relationships become the basis of meaning and power within care settings.

  • Donna Adair, CNA

    Contains 1 Component(s)

    At the Heart of it!

    Donna Adair, CNA, professional development coach at the National Association of Health Care Assistants, talks about how learning about one resident's prominent life only after his death led her to make it a point to find out everything she could about her residents' lives and interests by sharing and eliciting personal stories about each other's lives.

  • Bayberry Commons-A Case Study in Palliative Care

    Contains 1 Component(s)

    Discover how one Rhode Island team worked tirelessly to improve Palliative Care for their residents and families.

    Led by team captain, Sue Cornell, Bayberry Commons set out to improve Palliative Care for their residents and families. Learn how they achieved outstanding results.

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    Susan Cornell

    Nursing Home Administrator

    Susan Cornell is a Registered Dietitian and a nursing home administrator with over with over 25 years' experience working in long-term care. She has worked as a consultant dietitian servicing area nursing homes for 8 years, was the Director of Food and Nutrition Services at Woonsocket Health Center for 8 years and is currently the administrator at Bayberry Commons nursing home in Pascoag. RI. Susan received her Bachelor of Science in Nutrition from Penn State University and completed her dietetic internship at Yale New Haven Hospital.

    Susan successfully steered Bayberry Commons in being awarded the RIHCA Quality Award in 2011 and the AHCA national Silver Quality Award in 2012. She is featured in a live interview discussing how to bring about positive change to nursing homes as a website accompaniment to Meeting the Leadership Challenge in Long Term Care (a book co-written by Barbara Frank, Cathy Brady and David Farrell). Susan was a speaker at the AHCA Quality Symposium in 2013 illustrating the changes to Bayberry Commons titled “Nursing Home in Need to a Nursing Home in the Lead”. Susan enjoys sharing the innovations and best practices from her nursing home at seminars throughout the state of RI. These include CAMP which stands for Centered Activity Memory Program which provides a day full of activities for residents with dementia, a tray-less dining system and an in-house Palliative Program.

    Susan is the co-chair of the Rhode Island Quality Committee and is a firm believer that good system= good outcomes (thank you Pam Bibeault).

    Susan was most recently selected for the Rhode Island Distinguished Administrator of the Year in 2015.


  • Driving Quality by Operationalizing Business Systems: A Call to Action

    Contains 35 Component(s)

    This course, created by people who use business systems to drive quality within their centers, is designed to assist organizations in advancing their efforts to improve quality by operationalizing their key business system such as QAPI and Baldrige. It is designed with small videos, case studies and worksheets. You will find an abundance of resources and materials to help you on your journey.

    This course, created by experts who use business systems to drive quality, is designed to assist organizations in advancing their efforts to improve quality by operationalizing their key business system such as QAPI and Baldrige. It is designed with small videos, case studies and worksheets. You will find an abundance of resources and materials to help you on your journey.

    This course is designed so that learners will be able to:

    1. Identify the importance, framework and core elements of your business system (QAPI & Baldrige)
    2. Utilize tools and resources to assist in operationalizing your business system (QAPI & Baldrige)
    3. Creating a culture of quality through inclusive education programs and adoption efforts
    4. Discover ways to integrate business systems into daily life and work


    Stacey Merritt Hord, LNHA, MCD, CCC-SLP, QAPI

    Vice President of Quality for Golden Living

    Stacey Merritt Hord is the 2016/2017 Chair of the AHCA/NCAL Quality Improvement Committee and Vice President of Quality for Golden Living, the 3rd largest long term care provider in the country. Stacey is a health care executive with expertise in educating, deploying and sustaining Baldrige as a Business Model in post acute care and other sectors. Facilities under her operational oversight as an LNHA received AHCA Bronze and Silver recognition along with Alabama Level 1 Commitment to Excellence, Level 2 Progress Toward Excellence, and Level 3 Alabama Excellence recognition. Her faculty experience includes the AHCA/NCAL national convention, Alabama Quality Award Conference, AHCA Quality Symposium/Summit, Georgia Health Care Association Convention, and other venues. Stacey served on the panel of experts for the AL Quality Award Conference from 2004 - 2008 and has served as an AHCA Quality Award Examiner in multiple roles (Bronze, Silver, Silver Team Leader, Master Examiner) since 2002. She served as a member of the AHCA Quality Improvement Committee (QIC) and AHCA QAPI subcommittee from 2012- 2015. In addition, Stacey served as Chair of the 2015 QAPI Tools and Resources WorkGroup for the Quality Improvement Committee.

    Stephanie Marcotullio

    VP of Operations Advantage Management Group

    Quick bio:

    B.S. Health Sciences, Health Care Administration

    Have worked in long term care industry since 1994

    Started in activities, dietary, payroll, admissions, then moved to Administration

    Licensed Administrator for 15 years in 3 states, became a VP of Operations in 2012.

    Some achievements:

    • Deficiency Free Survey
    • AHCA Bronze and Silver award
    • AHCA Quality Committee member
    • AHCA Future Leader (currently in program)

    Courtney Krier Bishnoi

    Director of Quality & Quality Award Program

    Courtney Krier Bishnoi joined the American Health Care Association (AHCA) and National Center of Assisted Living (NCAL) in 2008. She serves as the Director of Quality & Quality Award Program.

    In that role, Courtney overseers the AHCA/NCAL National Quality Award program, a progressive program based on the Baldrige Performance Excellence criteria that recognizes quality performance in member organizations. Under Courtney's leadership, the program has expanded significantly, both in scope and size. The program receives nearly 1,000 applications per year, and has increased it's recognition by stakeholders and policy makers as an important distinction of quality. In addition to being responsible for the program operations, Courtney serves as staff liaison to the Board of Overseers, a 12-member board responsible for governing the program, and the Board of Examiners, an evolving group of 200 volunteers responsible for reviewing Quality Award applications.

    Courtney serves as lead on CMS' Quality Assurance/Performance Improvement (QAPI), preparing for the impending regulations and developing strategies to educate members.

    Before joining AHCA, Courtney served as the Award Program Coordinator at the American Society of Hematology (ASH), managing a number of medical grant-based award programs. Courtney received her Bachelors of Arts (BA) from the University of Arizona with a major in Communications and a minor in Business.

    Sandy Kingsley

    Director of QAPI, Wilmac Corporation


    Deborah Johnson

    Senior Vice President, Clinical Operations for Prestige Healthcare Management


    Janet Snipes, NHA

    Chair, AHCA Quality Improvement Committee

    Janet Snipes NHA is the Executive Director of Holly Heights Center in Denver, CO. Janet has worked at Holly Heights for the past 40 years.  She has served on the Colorado Health Care Association Board of Directors for the past 20 years and was the Chairman of the Board from 2004-2014.  She served as Chair of the American Health Care Association (AHCA) Quality Improvement Committee from 2010 to 2014.  Janet is currently the Chair of the AHCA Survey Regulatory Committee and serves on the AHCA Board of Governors.

    Barbara Baylis

    Accreditation Program Director, Providigm

    Barbara Baylis, RN, MSN, Accreditation Program Director, Providigm. She has more than 20 years as a Nurse Executive. Ms. Baylis has served as a Master Examiner for the American Health Care Association (AHCA) Quality Awards, is a member of the Technical Expert Panel developing federal standards for QAPI in nursing homes, and received AHCA's 2012 Mary K. Ousley Champion of Quality Award.

    David Gifford, MD, MPH

    Senior Vice President of Quality and Regulatory Affairs, AHCA

    David Gifford, MD, MPH, is a geriatrician and former medical director of several nursing homes in Rhode Island. He currently serves as the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association. He helped create the Quality Department at AHCA which assists providers in their quality improvement efforts and works with administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board. He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials. Prior to that he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He also holds a faculty appointment at Brown University Medical School and School of Public Health. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health while a Robert Wood Johnson Clinical Scholar. 

    Kim Gimmaro

    Quality Specialist, Botsford Common Senior Community

    Kimberly Gimmarro serves as Quality Specialist for the 400-resident Botsford Commons Senior Community in Farmington Hills, Michigan. As a member of the campus' Quality Leadership Team, Kimberly provides individual and team training on Lean Six Sigma process improvement tools and methodologies; coaching managers and teams through Performance Improvement Projects.

    She is the organization's champion of comparative and competitive data, and white paper resources for benchmarking; and served as a member of AHCA's Long-Term Care Trend Tracker Advisory Group.

    Kimberly is a Senior Examiner in the AHCA/NCAL National Quality Award program (2013-2015), and serves as Faculty for the AHCA/NCAL Bronze Award, Silver Award, and Long-Term Care Trend Tracker Workshops in Michigan.

    Through her examiner experience, the organization's Strategic Plan gained further clarity through alignment with the Baldrige Performance Excellence Core Values, strengthening the emphasis on innovative programs. Kimberly utilizes Baldrige process scoring to measure and track progress with the organization's Quality Assurance Performance Improvement and Emergency Preparedness Readiness plans, enabling richer understanding of progress with the requirements.

  • Untangling QAPI or How We Saved 500K!

    Contains 1 Component(s)

    This opening presentation provides and initial overview to QAPI but then launches into a remarkable story demonstrating the way this center used QI tools to reduce their bad debt.

    QAPI has never been taught like this! In this session you will discover how one home, using all of the usual QI tools saved themselves hundreds of thousands of dollars and reduced their bad debt. 

  • Effective Tools to Engage Members

    Contains 1 Component(s) Recorded On: 10/21/2015

    Learn how three state affiliates successfully retain new and returning members through a variety of tools including personal member outreach, new member benefit webinars and welcome packets, customer satisfaction research, and an electronic member directory.

    Learn how three state affiliates successfully retain new and returning members through a variety of tools including personal member outreach, new member benefit webinars and welcome packets, customer satisfaction research, and an electronic member directory.

NCAL AHCA