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  • Contains 1 Component(s) Includes a Live Web Event on 03/08/2023 at 2:00 PM (EST)

    This presentation will include an introduction to evidence-based screening tools, explain why it is important to screen each resident for falls, how to use tools and resources available to you, a live demonstration will be provided on utilizing the Falls Free CheckUp tool.

    Each year more than one in four older adults, age 65 and older, experience a fall, resulting in about 3 million emergency department visits, 950,000 hospitalizations, and 32,000 deaths.  Falls are often preventable if you know what to screen for and what the risk factors for falls include.  This presentation will include an introduction to evidence-based screening tools, explain why it is important to screen each resident for falls, how to use tools and resources available to you, a live demonstration will be provided on utilizing the Falls Free CheckUp tool.
     
    Objectives: After attending this session, participants will be able to:
    1.  Explain the purpose of screening and what to do after the screening process.  
    2. Discuss how fall screening tools can be used in assisted living.  
    3. Incorporate fall screening tools into assisted living admission processes. Audience: administrators, nurses, and direct care staff in assisted living processes.
    Audience: administrators, nurses, and direct care staff in assisted living
    Speaker(s):   Tracy Gariepy, MS, CHES – Injury Prevention Project Coordinator with the CDC Foundation   
    Daniel Thompson, MPH – Communications and Partnership Specialist with the CDC Foundation Division of Injury Prevention
    This webinar is available to AHCA/NCAL provider members only.
    The webinar will be recorded and available for access after the live event. 
    Follow the Instructions Below to Register: 
    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar. 
    Email educate@ahca.org if you need assistance with registering. 

    © 2023 American Health Care Association. All rights reserved. All Interested in an Apprenticeship Partnership? materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of the American Health Care Association.
  • Contains 1 Component(s) Includes a Live Web Event on 02/16/2023 at 2:00 PM (EST)

    Employee Retention Credit

    As an assisted living employer affected by the pandemic, you may be eligible to receive a tax credit of up to $26,000 per employee. These are refundable payroll tax credits made possible by Congress revising the Taxpayer Certainty and Disaster Tax Relief Act of 2020. The expansion of the CARES Act Employee Retention Credit (ERC) creates opportunities for previously excluded recipients of PPP.
    In March 2021, the stimulus package extended the credits for another six months making employers eligible through September 30, 2021. If you’re eligible, LG Resources will provide:
    ·     Justification via IRS guidelines to claim the credit
    ·     Calculation of the credit
    ·     LG Resources file your an amended 941X and help get the ERC for 2020 & 2021
    If your business was fully or partially suspended by government orders OR experienced a reduction in year-over-year gross recipients of 50% in 2020 or 20% in 2021, you may qualify.
    Please join us for a FREE webinar on (TBD) This webinar is available to AHCA/NCAL members only.
    Speakers: NC- Nick Cianci, Michael Wylie, and Brett Fritz
    The webinar will be recorded and available for access after the live event. 
    Follow the Instructions Below to Register:  
    1. To avoid technical problems, use Google Chrome.  
    2. Members will need to log in using their existing email and password first.  
    3. Once you are logged in to the website you can register by clicking the green register button at the top of the page.  
    4. If you have forgotten your password click here.  
    5. If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar.  
    Email educate@ahca.org if you need assistance with registering.

    Nick Cianci

    President, Compass Total Benefit Solutions

    Brett Fritz

    Michael Wylie

  • Contains 3 Component(s)

    Assisted Living organizations have faced numerous challenges over the past decade. Long term care has shifted to providing care and services to more acutely ill residents than ever before. Assisted Living Administrators and nurses have the task of knowing and understanding state specific regulations, standards of practice, and how to implement them effectively. Leaders must balance the technical skills of running an assisted living community with the essential soft skills of being a team leader. Technical skills and leadership skills are necessary to effectively run a successful organization. It is time to level up your leadership skills. This course is designed to help you take your leadership skills to the next level by adopting the right mindset and communication practices. In addition, you will learn the critical role you play in mission, vision, and values for your team and your organization. Learners will build their knowledge about emotional intelligence, conflict resolution, relationships navigation, and the power that data holds.

    Assisted Living organizations have faced numerous challenges over the past decade.  Long term care has shifted to providing care and services to more acutely ill residents than ever before.  Assisted Living Administrators and nurses have the task of knowing and understanding state specific regulations, standards of practice, and how to implement them effectively.  Leaders must balance the technical skills of running an assisted living community with the essential soft skills of being a team leader.  Technical skills and leadership skills are necessary to effectively run a successful organization. It is time to level up your leadership skills.  This course is designed to help you take your leadership skills to the next level by adopting the right mindset and communication practices.  In addition, you will learn the critical role you play in mission, vision, and values for your team and your organization.  Learners will build their knowledge about emotional intelligence, conflict resolution, relationships navigation, and the power that data holds. 

    Course Objectives: After viewing this course, learners will be able to:

    • Discuss how mindset plays an important role on leadership style.
    • Describe the essentials to leadership development.
    • Discuss how mission, vision, and values are conducted by the organizational leadership team through their actions.
    • Explain how emotional intelligence plays a role in leading and understanding team dynamics.
    • Identify strategies for conflict resolution and relationship navigation with employees and other leaders.
    • Describe the importance of data in leading successful organizations.

    Audience: This course is appropriate for administrators, nurses, and department managers working in assisted living. 

    Presenter: Pamela Truscott, DNP/HSL, MSN/Ed, RN, QCP, DNS-CT, RAC-CT, CDP, Director of Quality Improvement NCAL

    Cost: $199 NCAL Member | $650 Non-member

    CEs: NAB CEs will be available upon completion of all modules in the training series. 


    © 2022 American Health Care Association. All rights reserved. 

    All Advancing Assisted Living Leadership – It’s Time to Level Up! materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

    Pamela Truscott, MSN/Ed, RN, QCP, DNS-CT, RAC-CT (Moderator)

    Director of Quality Improvement

    NCAL

    Pamela Truscott, DNP/HSL, MSN/Ed, RN, DNS-CT, QCP is the Director of Quality Improvement with the National Center for Assisted Living (NCAL). She joined the AHCA/NCAL family in June 2019 and has been actively involved with a variety of education, tools and resources such as: trauma-informed care, behavioral health, functional outcomes improvement, and infection prevention and control. Prior to joining AHCA, Pam worked for the Nebraska Health Care Association (NHCA) as the Vice President of Professional Development for seven years and is a Nebraska Assisted LIving Administrator. Before joining the NHCA team, she worked in a rural nursing home with attached assisted living community for 15 years in a variety of roles, including: charge nurse, wound nurse, medication aide, and direct care staff member. She is an active member in the American Nurses Association as well as the American Association of Post-Acute Care Nurses. She received a Doctor of Nursing Practice with specialy focus in Healthcare Systems Leadership and Master of Science in Nursing with focus in nursing education degree from Chamberlain College of Nursing. Pam has over 20 years of long-term care experience and shares a passion for growing education and cultivating new leaders in long-term care.

    By Registering for this series, individuals will have access to a series of modules as they are released in 2023. The modules include:

    • Module 1: It’s All About the Mindset - AVAILABLE NOW!
    • RELEASED IN 2023:
      • Module 2: Leadership Essentials
      • Module 3: Mission, Vision, Values – It’s “Mission” Critical
      • Module 4: Emotional Intelligence
      • Module 5: Conflict Resolution & Navigating Relationships
      • Module 6: The Power of Data and Quality

    NAB CEs will be available upon completion of all modules in the training series. 

  • Contains 1 Component(s)

    We need to contact CMS and weigh in on proposals they are writing for minimum staffing requirements in skilled nursing facilities.

    We need to contact CMS and weigh in on proposals they are writing for minimum staffing requirements in skilled nursing facilities. 
    Presenters: Mark Parkinson, President and CEO, and Matthew Smyth, Senior Director, Grassroots Program.
    This webinar is available to AHCA/NCAL members only. The webinar will be recorded and available for access after the live event. 
    Follow the Instructions Below to Register: 
    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar. 
    Email educate@ahca.org if you need assistance with registering. 



    © 2023 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials are expressly prohibited without the prior written permission of the American Health Care Association.

  • Contains 1 Component(s)

    Participants will understand how to utilize the Bronze Criteria Series to successfully complete their 2023 Bronze Quality Award application. Participants will understand some common pitfalls of the Bronze Criteria and how to avoid them. Participants will become aware of ways by which the Bronze criteria can form the foundation for a robust quality improvement culture. Participants will understand ways to leverage the insight gained through the Bronze application to align management, the workforce, priorities, and quality efforts.

    From this webinar participants will be able to:
      • Participants will understand how to utilize the Bronze Criteria Series to successfully complete their 2023 Bronze Quality Award application.
      • Participants will understand some common pitfalls of the Bronze Criteria and how to avoid them.
      • Participants will become aware of ways by which the Bronze criteria can form the foundation for a robust quality improvement culture.
      • Participants will understand ways to leverage the insight gained through the Bronze application to align management, the workforce, priorities, and quality efforts.
    This webinar is available to AHCA/NCAL provider members only.
    Speakers: Pam Truscott, Director of Quality Improvement, NCAL, and Tim Case, National Quality Award Program Administrator, AHCA.
    The webinar will be recorded and available for access after the live event. 
    Follow the Instructions Below to Register: 
    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar. 
    Email educate@ahca.org if you need assistance with registering. 

    © 2023 American Health Care Association. All rights reserved. 2023 Bronze Quality Award Workshop materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

    Pamela Truscott, MSN/Ed, RN, QCP, DNS-CT, RAC-CT

    Director of Quality Improvement

    NCAL

    Pamela Truscott, DNP/HSL, MSN/Ed, RN, DNS-CT, QCP is the Director of Quality Improvement with the National Center for Assisted Living (NCAL). She joined the AHCA/NCAL family in June 2019 and has been actively involved with a variety of education, tools and resources such as: trauma-informed care, behavioral health, functional outcomes improvement, and infection prevention and control. Prior to joining AHCA, Pam worked for the Nebraska Health Care Association (NHCA) as the Vice President of Professional Development for seven years and is a Nebraska Assisted LIving Administrator. Before joining the NHCA team, she worked in a rural nursing home with attached assisted living community for 15 years in a variety of roles, including: charge nurse, wound nurse, medication aide, and direct care staff member. She is an active member in the American Nurses Association as well as the American Association of Post-Acute Care Nurses. She received a Doctor of Nursing Practice with specialy focus in Healthcare Systems Leadership and Master of Science in Nursing with focus in nursing education degree from Chamberlain College of Nursing. Pam has over 20 years of long-term care experience and shares a passion for growing education and cultivating new leaders in long-term care.

    Tim Case

    National Quality Award Program Administrator, AHCA

    Tim Case was the principal developer of the AHCA/NCAL National Quality Award Program in 1993. For the past 26 years, Tim has been the Administrator of the program, which has grown to be the premier award for organizational quality in long-term care and the most extensive Baldrige-based program in the country.

    Tim has served on the Virginia Tech College of Education faculty, as the Deputy Director of the Quality Care Health Foundation, as AHCA’s Senior Advisor for Quality, and as a Health Care Policy Analyst for the U.S Senate.

    Tim holds graduate degrees from Virginia Tech and Michigan State University.

  • Contains 1 Component(s)

    Life Safety, Emergency Preparedness This educational webinar walks through the CMS nursing home life safety inspection process, provides an overview of the applicable codes and standards, addresses how to access and navigate the codes, identifies CMS survey tools and reports, and discusses some of the most commonly cited life safety deficiencies.

    Healthcare is a heavily regulated industry.  For nursing homes in particular, the requirements are complicated and the inspection process is unique.  Managing life safety compliance can be daunting for even the experienced Facilities Manager.  The learning curve for someone new to the industry can be overwhelming.  This educational webinar walks through the CMS nursing home life safety inspection process, provides an overview of the applicable codes and standards, addresses how to access and navigate the codes, identifies CMS survey tools and reports, and discusses some of the most commonly cited life safety deficiencies.   
    This webinar is available to both AHCA/NCAL members and non-members.
    Cost: Free to AHCA/NCAL Members
    $65 for Non-members 
    Follow the Instructions Below to Register: 
    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar. 
    Email educate@ahca.org if you need assistance with registering. 
    © 2023 American Health Care Association. All rights reserved. Survey Preparation for the New Facilities Manager materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of the American Health Care Association.
  • Contains 1 Component(s)

    Respiratory viruses are more common during the winter months. Our elderly residents, particularly those with multiple medical conditions, are at risk for developing serious illnesses or exacerbations of their other illnesses, being hospitalized, or even dying. Increases in Influenza, RSV, COVID-19, and other respiratory viruses are occurring in the general population, with some hospitals in communities nearing or at capacity. This webinar will feature expert speakers to discuss strategies to help prepare for respiratory season, as well as action steps providers can take to protect their residents and staff.

    Respiratory viruses are more common during the winter months. Our elderly residents, particularly those with multiple medical conditions, are at risk for developing serious illnesses or exacerbations of their other illnesses, being hospitalized, or even dying. Increases in Influenza, RSV, COVID-19, and other respiratory viruses are occurring in the general population, with some hospitals in communities nearing or at capacity. This webinar will feature expert speakers to discuss strategies to help prepare for respiratory season, as well as action steps providers can take to protect their residents and staff.  

    This webinar is available to AHCA/NCAL members only. 
    The webinar will be recorded. All registrants will be notified when the recording is made available. 
    Follow the Instructions Below to Register: 
    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar. 
    Email educate@ahca.org if you need assistance with registering. 



    © 2022 American Health Care Association. All rights reserved. All Preparing for Respiratory Season In LTC: Vaccines, Therapeutics and Indoor Air Quality materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

    Ashish Jha, MD, MPH

    White House Coordinator of COVID-19 Response

    A practicing physician, Ashish K. Jha, M.D. was appointed as Coordinator of the COVID-19 Response by President Biden. In his former role, he served as dean of the School of Public Health at Brown University. He is recognized globally as an expert on pandemic preparedness and response as well as on domestic and global health policy. Jha has led groundbreaking research around Ebola and has been a trusted voice on the COVID-19 response, leading national and international analysis of key issues and advising state and federal policy makers.  

     

    He joined Brown in 2020 after leading the Harvard Global Health Institute and teaching at the Harvard T.H. Chan School of Public Health and Harvard Medical School.

     

    Jha has published more than 250 original research publications in leading medical and health policy journals and is a frequent contributor to a range of public media. His research has focused primarily on the impact of public health policy on health outcomes and healthcare spending both domestically and globally.

     

    He has practiced for nearly two decades at Veterans Affairs hospitals, providing direct clinical care to Veterans.

     

    Born in Pursaulia, Bihar, India, Jha moved to Toronto, Canada, in 1979 and to the United States in 1983. He graduated magna cum laude from Columbia University with a B.A. in economics, and received his M.D. from Harvard Medical School, and a Masters in Public Health from the Harvard School of Public Health. He has been a member of the National Academy of Medicine since 2013.    

    David Gifford, MD, MPH

    Chief Medical Officer , AHCA

    Chief Medical Officer, AHCA David Gifford, MD, MPH, is a geriatrician and former medical director of several nursing homes in Rhode Island. He currently serves as the Chief Medical Officer at the American Health Care Association. He helped create the Quality Department at AHCA which assists providers in their quality improvement efforts and works with administration officials on regulations and policies impacting the profession. 


    Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board. He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials. Prior to that he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He also holds a faculty appointment at Brown University Medical School and School of Public Health. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health while a Robert Wood Johnson Clinical Scholar. 

    Stephen M. Creasy

    Pharm, Director, Clinical Services, Pharmerica

    Stephen Creasy, PharmD is the Director of Clinical Services for PharMerica Corporation and is based in Louisville, Kentucky. He has 15 years of pharmacy experience spanning the community, hospital, and long term care settings. Patient care is foremost in his practice philosophy as he explores new ways to improve patient outcomes in larger populations while reducing healthcare waste and inefficiencies. Always up for a challenge, Stephen is continually increasing his skill set and knowledge base to remain in a growth mindset. 

     

    With PharMerica, he supports clients through oversight of formularies and cost containment programs while monitoring for clinical updates and regulatory trends to ensure customers are prepared.  Stephen also works to improve internal healthcare operations by developing clinical products and supporting consultant pharmacist operations. In his free time he enjoys running, bouldering, and exploring new restaurants and cities with his wife.   

    Kenneth Daily

    LNHA, President, Elder Care Systems Group

    Kenneth Daily, LNHA and founder of Elder Care Systems Group, has a long track record of working with LTC professionals throughout the nation.    He has served 20 years on the Ohio Health Care Association Board of Trustees and has chaired the Association’s Life Safety and Disaster Management Committee (more than 15 years). 


    Kenn also serves on the American Health Care Association Life Safety – Disaster Management Committee as well as the National Fire Protection Association Health Care Committee and its Executive Board.  A frequent and engaging speaker having lectured nationwide at professional conferences, trainings, and other sponsored events sharing insights on long-term care operations, quality, survey, disaster management, and life safety code as well as authoring and editing numerous articles and professional manuals.

  • Contains 1 Component(s)

    The video will discuss key aspects of CMS's new interpretive guidelines for surveyor enforcement of three-year-old regulatory changes limiting SNFs' use of pre-dispute arbitration agreements with residents and/or resident representatives.

    The video will discuss key aspects of CMS's new interpretive guidelines for surveyor enforcement of three-year-old regulatory changes limiting SNFs' use of pre-dispute arbitration agreements with residents and/or resident representatives.

    • Discuss key components of CMS's new interpretive guidelines.
    • Identify potential compliance issues related to new interpretive guidelines.
    • Describe how CMS's new interpretive guidelines relate to other regulation requirements.
    This webinar is available to AHCA/NCAL members only. 
    Follow the Instructions Below to Register:
    • To avoid technical problems, use Google Chrome. 
    • Members will need to log in using their existing email and password first. 
    • Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page. 
    • If you have forgotten your password click here
    • If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar. 

    Email educate@ahca.org if you need assistance with registering.  





    © 2022 American Health Care Association. All rights reserved. Three Years in the Making: CMS's Arbitration Interpretive Guidelines materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

  • Contains 1 Component(s)

    Available to AHCA/ NCAL Members only. In this session, you will be able to, identify how the principles of Baldrige can help you operationalize your QAPI plan. Discover ways to utilize data analysis to inform your business processes and improvements. Create a culture of continuous quality improvement to optimize performance.

    Registration is available to AHCA/NCAL Members-only. 

    In this session, you will be able to:

    • Identify how the principles of Baldrige can help you operationalize your QAPI plan.
    • Discover ways to utilize data analysis to inform your business processes and improvements.
    • Create a culture of continuous quality improvement to optimize performance. 

    © 2022 American Health Care Association. All rights reserved. 

    All the Business Success Through Continuous Quality Improvement materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

    Lisa Pearson, MSN, RN, CIC

    Director of Infection Prevention and Quality Improvement

    South Davis Specialty Care

    Lisa Pearson, MSN, RN, CIC is the Director of Infection Prevention and Quality Improvement for South Davis Specialty Care. Throughout her more than 20-year career in the post-acute care industry, Lisa Pearson has worked in a variety of roles and settings, from working as a CNA at an assisted living facility to her current role at a South Davis Specialty Care (respiratory and pediatric post-acute care). She is also an online instructor for BYU-Idaho. Her credentials include a Master of Science in Nursing degree from Vanderbilt University and Board Certification in Infection Prevention and Control. Lisa has previously served as a local chapter board member for the Utah Assisted Living Association, the Utah APIC Chapter, and a Senior Examiner for the American Health Care Association. In her spare time, you can find Lisa running, traveling, and spending time with her family. 

    Kristin Thrun

    Administrator and Director of Operations

    Kristin Thrun earned her undergraduate degree from Marquette University in Milwaukee, WI in 2002 and her master’s degree in Business Administration and in Public Health at St. Xavier’s University in Chicago in 2006.  She became a certified professional in healthcare quality in 2020.  Kristin is a licensed Nursing Home Administrator with 20+ years’ experience in systems development and operation management for skilled nursing facilities.  Facilities have been awarded the American Healthcare Association Bronze, Silver, and Gold Quality Award under her direction.  She has extensive experience in implementing programs and processes to improve clinical outcomes and maintain regulatory compliance.  She currently serves as the Director of Operations for a multi-specialty physician practice and a quality assurance consultant for Burgess Square Healthcare and Rehab Centre.

  • Contains 5 Product(s)

    Building Trust: A Strategy to Improve Patient Safety, Staff Wellbeing & Vaccine Uptake in Long Term Care

    Overview

    Staff trust leaders when they believe that they care about them (empathy), have faith in their judgment and competence (logic), and think they are acting with the real person (authenticity). When trust is absent between leaders and staff in long term care facilities, vaccination uptake, patient safety, quality of care, and staff well-being are all negatively impacted.  

    AHCA/NAL is equipping leaders with trust-building skills and practices through Building Trust: A Strategy to Improve Patient Safety, Staff Wellbeing & Vaccine Uptake in Long Term Care. Based on the science of trust building, this 4-lesson virtual program is full of tools and resources to help leaders build trust with staff.   

    Course Learning Objectives:   

    After completing this course, learners will be able to: 

    • Assess the presence of trust in your facility 
    • Identify the impact of experienced  inequities on building trust 
    • Ask open-ended honest questions and listen for understanding in conversations with staff 
    • Use a one-to-one meeting to build trust and secure commitments  
    • Address misinformation in a culturally sensitive manner 
    • Facilitate psychologically safe conversations among teams 
    • Elicit and connect to people’s shared values to motivate commitment to vaccinations 
    • Design and implement a strategy to build trust across the organization
    Course Participants:  

    This course is designed for formal and informal leaders within long term care in both clinical and non-clinical roles. This includes administrators, DON’s, medical directors, senior leaders, department heads, as well as infection preventionists, quality improvement coordinators, influential staff. Learners in a wide range of roles and across diverse cultural contexts and geographies will find value in the course. 

    Learners are encouraged (but not required) to enroll with a colleague with whom they can practice the skills and offer one another feedback. 

    Course Requirements:  

    Each Course will have:  

    • Practice exercise & reflection  
    • Key Takeaways  
    • Featured Resources  
    • Recommended Resources  

    Participation in the course requires approximately 2-3 hours per session for four sessions, including video lectures, readings and time applying the new knowledge and skills. Time commitments vary per session. 

    At the end of this course, learners will receive a certificate of completion. To receive this certificate, learners must: 

    • Complete all course videos  
    • Complete the post-course evaluation 


      Cost: These Trainings are offered free of charge.

      © 2022 American Health Care Association. All rights reserved. 

      All Building Trust: A Strategy to Improve Patient Safety, Staff Wellbeing & Vaccine Uptake in Long Term Care materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

    NCAL AHCA