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  • Water Management Training

    Contains 3 Component(s)

    Post-acute and long-term care facilities provide care and services to vulnerable populations who may become critically ill when steps are not taken to reduce the risk of waterborne diseases. Healthcare facilities are integral to the health and well-being of the communities and residents they serve. In order to maintain daily operations and care services, healthcare facilities need to develop an effective water management plan to prepare for, respond to, and recover from a total or partial interruption of the facility’s normal water supply. The water management course will provide post-acute and long-term care facilities with information on what a water management plan is, how to identify the elements of an effective water management program, and how to develop and maintain a comprehensive water management program in your facility. 

    Audience: appropriate for both NF, as is required by regulation, and as best practices for AL.

    Module Outcomes:

    1. Describe what a water management plan is.
    2. Identify elements of an effective water management program.
    3. Discuss how to develop and maintain a comprehensive water management program for your facility.

    Pamela Truscott, MSN, RN, DNS-CT, QCP

    Senior Manager, Clinical and Regulatory Services with the American Health Care Association

    Pamela Truscott, MSN, RN, DNS-CT, QCP is the Senior Manager, Clinical and Regulatory Services with the American Health Care Association (AHCA).  She joined the AHCA family in June 2019 and has been actively involved with a variety of education, tools and resources such as: trauma-informed care, behavioral health, functional outcomes improvement, and infection prevention and control.  Prior to joining AHCA, Pam worked for the Nebraska Health Care Association as the Vice President of Professional Development for seven years.  She is an active member in the American Nurses Association as well as the American Association of Post-Acute Care Nurses.  Pam has over 20 years of long-term care experience and shares a passion for growing education and cultivating new leaders in long-term care.  

    Linda Behan, BSN, RN, CWCN, CIC

    Sr. Director of Infection Prevention and Control, Genesis HealthCare

    Linda Behan BSN, RN, CIC is the Corporate Senior Director of Infection Prevention and Control for Genesis HealthCare.  Linda has been certified in infection prevention and control for over 10 years. She leads a team of Infection Preventionists in developing policies and procedures as well as developing and delivering education across the company.  Linda serves on the APIC Professional Development Committee and frequently presents at healthcare and professional organization conferences.

  • Pioneering Solutions to the Workforce Crisis

    Contains 2 Component(s)
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    By the year 2024, direct care workers are projected to add more new jobs in our economy than any other single occupation. Your ability to achieve and sustain a competitive edge in this difficult labor market will require intentional steps to be the employer of choice in your community. Together, we'll explore the demographics influencing the availability of workers, discuss threats stemming from other service sectors, and share a range of innovative practices from quick wins to longer term strategies that lead to significant improvements in recruitment and retention. 

    Objectives:
    1. Explain the key factors contributing to the workforce shortage
    2. Identify at least 3 strategies to improve employee recruitment
    3. Identify at least 3 strategies to improve employee retention
    4. Explain the impact of supportive supervision on retention
    Program Fees: 

    Member $25.00 

    Nonmember $60.00

    This Course Includes: 
    1. Recorded webinar, by instructor Sue Misiorki roughly 45 minutes
    2. PHI Resource – Younger Workers and the Direct Care Workforce
    3. PHI Resource – Older Workers and the Direct Care Workforce
    4. PHI Resource – Immigrants and the Direct Care Workforce
    5. PHI Resource - Men and the Direct Care Workforce
    6. PHI Orchard Cove Case Study
    7. PHI Growing a Strong Direct Care Workforce: Recruitment and Retention Guide for Employers
    8. Printable Certificate of Completion 

    Sue Misiorski

    New England Regional Director of Operations, SageLife

    Sue got her start in long term care working as a Certified Nursing Assistant and Home Health Aide while attending nursing school at the University of CT.  She has drawn upon her roots as a caregiver as she has devoted her career to building relationship centered senior living communities where quality of life, quality of care and quality of jobs are the norm. 

    Most recently, Sue served as Vice President of Workforce Innovations for PHI (Paraprofessional Healthcare Institute), the nation’s leading resource on the direct care workforce.  At PHI, Sue supported clients across the full continuum of long- term care services, specializing in person centered care, leadership development, and workforce strategies to improve recruitment and retention.

    Prior to joining PHI, Sue held positions as Director of Nursing and Vice President of Nursing in multi-site skilled nursing homes in New England.  Sue has supported the construction and opening of several new assisted living and skilled nursing communities, and has extensive experience with regulations, daily operations, and systems implementation.

    In addition, Sue is a national speaker on topics related to person centered care and recruitment and retention, is a collaborator with CMS on initiatives to improve quality of life, and an author of articles, curricula and handbooks on key topics relevant in senior living today.

    AHCA/NCAL’s 2020 Quality Summit and 2020 Independent Owner Leadership Conference offer you more great ways to address and tackle your workforce issues.

    The two events take place consecutively at the Gaylord Texan Resort & Convention Center in Grapevine, TX. Register for both and save $50.

    Advance Registration Deadline: February 24, 2020

     

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    Quality Summit

    March 9-11

    REGISTER

    The Quality Summit provides programming for all levels of staff in long term and post-acute care. The Summit kicks off with a workforce session brought to you by the Quality Cabinet Workforce Committee that will highlight best practices in staff retention, engagement, and recruitment.

    See the complete list of session topics and descriptions at QS.ahcancal.org.

    You can earn up to 11.5 CEs.


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    2020 Independent Owner Leadership Conference

    March 11-13, 2020 

    REGISTER

    If you’re an owner, operator, or administrator of roughly 10 or fewer facilities, the Independent Owner (IO) Leadership Conference is an outstanding opportunity for you to discuss the issues, like workforce challenges, that are critical to your business.

    This year, the focus is on Solutions to Differentiate Your Business, and a specific workforce session will provide you with strategies and tools for addressing challenges in hiring, retention, and turnover.

    You can earn up to 13.75 CEUs.

    Visit IO.ahcancal.org to find out more and register today.

    Visit AHCA/NCAL Publications for More Helpful Resources

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  • How do I use LTC Trend Tracker as a Skilled Nursing Facility?

    Contains 9 Component(s)

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    How to Register in ahcancalED 

    Easy as 1, 2, 3 !

    click the image button found in the upper right corner of your screen or follow these three easy steps below! 

     

    Step 1

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    Go to the ahcancalED site at https://educate.ahcancal.org/and log in using the orange button in the upper left hand corner.

    Use your usual user name and password that you would use for LTC Trend Tracker or the AHCA NCAL website.  


    Don’t have one or can’t remember?

    Click the log in button and follow the directions found under the search button that reads-“If you need help retrieving your Username or Password, click here”.

    *Please note* you must add your member facility name to your login


    Once you are in and can see your name in the upper left hand corner, you are ready to go.

    Step 2

    image

    From the home page click on a category (Resources, Training, Webinars or Trending Now) For this demonstration, let’s try hovering over Webinars until upcoming webinars displays. 

    Under “upcoming webinars” go to a product in which you are interested. Click on the title.

    You’ll be redirected to the site where you can register for the product. This allows you to view the overview, handouts or resources associated with that product.

    Step 3

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    Almost there!

    Click the green register button.

    Fill out the registration details and voila! The products are yours to use indefinitely and can be found in your dashboard.

    FYI: after registering, you will be automatically notified when the recording of the webinar is ready.


    Need further help? Email us at educate@ahca.org

    We’ll walk you through it.

     

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    Learn how to use LTC Trend Tracker as one of your tools for Quality Improvement. In these videos, you will learn how to utilize and modify the skilled nursing dashboard, provide an overview of several key LTC Trend Tracker features & reports, and uploading skilled nursing data. 

    Learning Objectives:

    1. Learn how to utilize and customize the skilled nursing dashboard
    2. Select benchmark groups to best demonstrate your facility’s strengths
    3. Understand the measures and upload data

    Speaker:

    Lonnita Myles, MBA, Manager, Quality & LTC Trend Tracker, AHCA

  • Understanding SNF VBP in Detail

    Contains 32 Component(s)
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    This course contains 6 modules that provide an in-depth description of each feature of the CMS Skilled Nursing Facility Value Based Purchasing (SNF VBP) program along with helpful tools, documents, and primary source references to the program. This course covers how CMS calculates the 1) rehospitalization rates, including risk adjustments, 2) a facility’s performance score, and 3) the resulting incentive payment multiplier, which is used to adjust a facility’s Part A payments.  

    Modules also provide demonstrations on how to access and interpret CMS feedback reports, like the SNF VBP Performance Score Report containing your incentive payment multiplier information, and AHCA's SNF VBP prediction tool that allows a facility to estimate the financial impact different rehospitalization rates will have on their revenue.

    Who is this Training For?

    Principally, nursing home administrators, directors of nursing and any other staff including corporate staff who are responsible for payment models and rehospitalization reduction efforts.

    Learning Objectives:

    1. Understand how CMS calculates the measures, risk adjustment, the facility score and payment adjustment.

    2. Use and access the CMS SNF VBP feedback reports and the SNF Performance Score Report.

    3. Apply the incentive payment multiplier.

    4. Use the SNF VBP prediction calculator to estimate the financial impact different SNFRM rates have on your Part A revenue.

    5. Adopt best practices to help either avoid a payment penalty or receive an increase in your Medicare Part A payments. 

    How much does it cost to take the SNF VBP training?

    Registration fee: $25 members, $65 nonmembers. Payment and registration is completed by individual participant in ahcancalED.

    -- The individual who wants to take the SNF VBP course must login to ahcancalED and register for the course under their individual login. For a better web experience, please use Google Chrome Internet Browser and NOT Internet Explorer. 

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    What is the SNF VBP Training?

    This course contains 6 modules that provide an in-depth description of each feature of the CMS Skilled Nursing Facility Value Based Purchasing (SNF VBP) program along with helpful tools, documents, and primary source references to the program. This course covers how CMS calculates the 1) rehospitalization rates, including risk adjustments, 2) a facility’s performance score, and 3) the resulting incentive payment multiplier, which is used to adjust a facility’s Part A payments.  

    Modules also provide demonstrations on how to access and interpret CMS feedback reports, like the SNF VBP Performance Score Report containing your incentive payment multiplier information, and AHCA's SNF VBP prediction tool that allows a facility to estimate the financial impact different rehospitalization rates will have on their revenue.

    Do you have to be an AHCA member to register for SNF VBP?

    No. Both AHCA members and nonmembers are eligible to participate in the SNF VBP course.

    How much does it cost to take the SNF VBP training?

    Registration fee: $25 members, $65 nonmembers. Payment and registration is completed by individual participant in ahcancalED.

    How can an individual register and pay for SNF VBP? 

    The individual who wants to take the SNF VBP course must login to ahcancalED and register for the course under their individual login. Payment will be made in ahcancalED upon registration via credit card or E-check. Please be sure to have your credit card or banking information ready at checkout. Paying by credit card or E-Check will grant automatic access to the course. Registrations for SNF VBP cannot be done by another person or under another person’s ahcancalED login. 

    -- for a better web experience, please use Google Chrome Internet Browser and NOT Internet Explorer. 

    Can I get a refund on the SNF VBP product if I no longer want to take the course?

    No refunds are issued for SNF VBP.

    Can my SNF VBP registration be transferred to a colleague?

    SNF VBP registrations cannot be transferred. The individual that registers for the course is the only one that has access to it.

    Who is eligible to take this training?

    The AHCA SNF VBP Training does not require a particular healthcare license. Principally, nursing home administrators, directors of nursing, finance staff and any other staff including corporate staff who are responsible for payment models and rehospitalization reduction efforts should complete this training.

    What are the requirements to successfully complete SNF VBP?

    Participate in each module and successfully complete the final test (achieve at least 80% correct)

    The final test after Module 6 will have 10 questions (8 of 10 questions must be accurately completed)

    Complete course evaluation at the end of the course. 

    How long does it take on average to complete the SNF VBP course?

    Participants are encouraged to spread out the course over time in an organized manner – such as scheduling module reviews on various dates/times when they can focus their attention to it.  The course could be completed within a week or over several months based on how the individual would like to approach the program. 

    Are Contact Hours awarded for SNF VBP?

    No.

    What does a participant get when they complete the SNF VBP course?

    Participants receive an AHCA/NCAL certificate of completion.

    Is SNF VBP a certification?

    No.

    Can I print the presentation slides and how can I access the resources within the module? 

    Yes. Each module contains a variety of files which includes a copy of the presentation and any necessary supporting documents discussed within the module. 

    I am having technical difficulties with SNF VBP, can you help?

    Please email us at educate@ahca.org.

    Where can I get more information on SNF VBP?

    For more information, email CMS at SNFVBPinquiries@cms.hhs.gov    

    -- for a better web experience, please use Google Chrome Internet Browser and NOT Internet Explorer. 

    David Gifford, MD, MPH

    Senior Vice President of Quality and Regulatory Affairs, AHCA

    David Gifford, MD, MPH, is a geriatrician and former medical director of several nursing homes in Rhode Island. He currently serves as the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association. He helped create the Quality Department at AHCA which assists providers in their quality improvement efforts and works with administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board. He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials. Prior to that he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He also holds a faculty appointment at Brown University Medical School and School of Public Health. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health while a Robert Wood Johnson Clinical Scholar. 

    Holly Harmon, RN, MBA, LNHA, FACHCA

    Associate Vice President, Quality & Clinical Affairs, AHCA

     Holly Harmon, RN, MBA, LNHA, FACHCA brings both passion and a wealth of practical, real-world, clinical and operational experience to her role as Senior Director of Clinical Services at AHCA. Her extensive service in a wide array of settings including post-acute care, long term care, residential care, assisted living, independent living, a psychiatric hospital and occupational health have provided her with insights, knowledge, skills and innovative ideas which she exuberantly shares with others.

    In addition to her vast clinical experience, Ms. Harmon has put her dynamic energy into leading the statewide Maine Culture Change Coalition/LANE as President, the Maine Partnership to Improve Dementia Care in Nursing Homes as Co-Chair, Vice-President of American College of Health Care Administrators, Maine Chapter and the Maine LANE Co-Convener for the national Advancing Excellence in America’s Nursing Homes Campaign. She also served as the Director of Quality Improvement & Regulatory Affairs at the Maine Health Care Association.

    She puts her boundless energy and warm and energetic personality into training, education and presenting both, nationally and locally. She has made simplifying the complex world of long term and post-acute care policy and practice an art.

    Kiran Sreenivas, MS CPHQ

    Research Director, AHCA

    Kiran Sreenivas is a Research Director at American Health Care Association (AHCA) in Washington, DC. He supports AHCA’s Quality Initiative, LTC Trend Tracker, and other projects aimed at improving lives and delivering solutions for quality care.

    His passion is helping others use data to make informed decisions. Prior to joining AHCA, he worked four years at America’s Essential Hospitals on a collaborative to reduce hospital readmissions and hospital-acquired conditions, such as pressure ulcers and surgical site infections.

    Kiran is currently working on earning a Doctor of Public Health at Johns Hopkins University. He received his master’s in health policy at George Washington University and his bachelor’s in biology at Northwestern University.

    Katherine Almendinger, MS

    Research Director, AHCA

    Katherine Almendinger is a Research Director at the American Health Care Association. She supports AHCA’s members by distilling policy, legislative, and regulatory oversight changes into actionable information used for quality improvement and successful change navigation. She uses data to understand how these changes impact the long-term and post-acute care sector, our membership, and residents receiving care. Katherine is also responsible for the acquisition, management, and legal compliance of AHCA’s use of restricted datasets from CMS.

    Prior to joining the AHCA team, Katherine worked at the Research Data Assistance Center (ResDAC), where she helped researchers use CMS data to improve program administration and the quality of care its beneficiaries receive. She also has experience in implementing an infectious disease biomarkers study, computational biology, research in genetic metabolic disorders and orthopedic biochemistry, and was a Peace Corps volunteer. She has worked at the University of Minnesota, the Broad Institute of MIT & Harvard, Boston Children’s Hospital, and Massachusetts General Hospital. She volunteers at the Smithsonian National Museum of Natural History and in after school science clubs to share her love of complex systems, problem solving, and using data to make the world a better place.

    Education: Johns Hopkins University - DrPH (in progress), health policy & management; Harvard School of Public Health - MS, epidemiology; University of Minnesota - BS, chemistry, molecular biology.

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    How to Register in ahcancalED 

    Easy as 1, 2, 3 !

     

    Step 1

    image

    Go to the ahcancalED site at https://educate.ahcancal.org/and log in using the orange button in the upper left hand corner.

    Use your usual user name and password that you would use for LTC Trend Tracker or the AHCA NCAL website.  


    Don’t have one or can’t remember?

    Click the log in button and follow the directions found under the search button that reads-“If you need help retrieving your Username or Password, click here”.

    *Please note* you must add your member facility name to your login


    Once you are in and can see your name in the upper left hand corner, you are ready to go.

    Step 2

    image

    From the home page click on a category (Resources, Training, Webinars or Trending Now) For this demonstration, let’s try hovering over Webinars until upcoming webinars displays. 

    Under “upcoming webinars” go to a product in which you are interested. Click on the title.

    You’ll be redirected to the site where you can register for the product. This allows you to view the overview, handouts or resources associated with that product.

    Step 3

    image

    Almost there!

    Click the green register button.

    Fill out the registration details and voila! The products are yours to use indefinitely and can be found in your dashboard.

    FYI: after registering, you will be automatically notified when the recording of the webinar is ready.


    Need further help? Email us at educate@ahca.org

    We’ll walk you through it.

     

  • How do I use LTC Trend Tracker as an Assisted Living?

    Contains 7 Component(s)

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    How to Register in ahcancalED 

    Easy as 1, 2, 3 !

     

    Step 1

    image

    Go to the ahcancalED site at https://educate.ahcancal.org/and log in using the orange button in the upper left hand corner.

    Use your usual user name and password that you would use for LTC Trend Tracker or the AHCA NCAL website.  


    Don’t have one or can’t remember?

    Click the log in button and follow the directions found under the search button that reads-“If you need help retrieving your Username or Password, click here”.

    *Please note* you must add your member facility name to your login


    Once you are in and can see your name in the upper left hand corner, you are ready to go.

    Step 2

    image

    From the home page click on a category (Resources, Training, Webinars or Trending Now) For this demonstration, let’s try hovering over Webinars until upcoming webinars displays. 

    Under “upcoming webinars” go to a product in which you are interested. Click on the title.

    You’ll be redirected to the site where you can register for the product. This allows you to view the overview, handouts or resources associated with that product.

    Step 3

    image

    Almost there!

    Click the green register button.

    Fill out the registration details and voila! The products are yours to use indefinitely and can be found in your dashboard.

    FYI: after registering, you will be automatically notified when the recording of the webinar is ready.


    Need further help? Email us at educate@ahca.org

    We’ll walk you through it.

     

    General Description: 

    Learn how to use LTC Trend Tracker as one of your tools for Quality Improvement. In these videos, you will learn how to utilize and modify the assisted living dashboard, customize the assisted living quality measures report, and upload assisted living data. 

    Learning Objectives:

    1. Learn how to utilize and customize the assisted living dashboard
    2. Learn how to customize and run an assisted living quality measures report  
    3. Understand the measures and upload data

    Speaker:

    Lindsay Schwartz, Ph.D., Associate Vice President, Workforce & Quality Improvement, NCAL

  • Infection Preventionist Specialized Training - IPCO

    Contains 34 Component(s), Includes Credits

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    Welcome!

    Registrations for IPCO must be done by the individual who will be taking the course, under their individual login.  Registrations cannot be done by another person or under another person’s login. If you are not sure of your member status, please email educate@ahca.org before making payment. 

    AHCA/NCAL is ready to help skilled nursing centers meet the new Infection Preventionist specialized training requirement finalized by CMS in the Reform of Requirements of Participation for Long Term Care Facilities, as well as equip assisted living providers to get ahead of the curve. This course provides specialized training for healthcare professionals who seek to serve as Infection Preventionists. Through this Infection Preventionist Specialized Training (IPCO) course, individuals will be specially trained to effectively implement and manage an Infection Prevention and Control Program at their skilled nursing center or assisted living community. 

    The course is an online, self-study program with 23 hours of training. It includes online lectures, case studies and interactive components taught by an array of experts from around the country. AHCA’s/ NCAL's Infection Preventionist Specialized Training (IPCO) training content includes:

    • A thorough explanation of the impact of infections on the people who live, work and visit nursing centers.
    • Definitions of essential components of an effective infection prevention and control program.
    • Identification and management of common infections.
    • Strategies to prevent the spread of infections.
    • Identification and description of the steps necessary for infection surveillance, antibiotic stewardship, investigating, tracking and  reporting infections
    • Successful implementation strategies.

    It addresses both clinical and organizational systems, processes and cultural aspects of infection prevention and control which are fundamental to effectively leading and administering a center’s Infection Prevention & Control program.

    Course completion must occur within 9 months of the date the registrant starts the first required component of the program; which is the copyright agreement. Participants must complete all training modules and successfully pass quizzes and final test with a grade of 80 or above to receive a certificate of completion from AHCA, valid for 3 years.  23 ANCC contact hours are available for completion of this program.  This activity has been planned & implemented in accordance with the accreditation requirements & policies of the American Nurses Credentialing Center’s Commission on Accreditation (ANCC) through the joint providership of the University of Nebraska Medical Center College of Nursing Continuing Nursing Education (UNMC CON CNE) (provider) and American Health Care Association.  UNMC CON CNE is accredited with distinction as a provider of continuing nursing education by the ANCC.

    The course is open to AHCA/NCAL members for $450 and non-members for $650.  Group purchase with discount structure is available for groups of 25 or more. There are no refunds and no transfers.   

    Renewal may occur via the options below:

    • Option 1: Registering for a competency exam requiring a grade of 80% or above to successfully receive certificate of renewal.
    • Option 2: Registering for the IPCO course and completing the course requirements as outlined above. 

    Renewal cost will be the cost of the competency exam registration ($200 members and $300 non-members) for option 1 and/or the cost of course registration for option 2.

    Please note, the renewal competency exam is only available to individuals who have previously successfully completed the full IPCO course and are seeking renewal. 

    Registrations for IPCO must be done by the individual who will be taking the course, under their individual login.  Registrations cannot be done by another person or under another person’s login.  If you are not sure of your member status, please email educate@ahca.org before making payment. 


    © 2017 American Health Care Association. All rights reserved. All Infection Preventionist Specialized Training (IPCO) materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.

     



    Holly Harmon, RN, MBA, LNHA, FACHCA

    Associate Vice President, Quality & Clinical Affairs, AHCA

     Holly Harmon, RN, MBA, LNHA, FACHCA brings both passion and a wealth of practical, real-world, clinical and operational experience to her role as Senior Director of Clinical Services at AHCA. Her extensive service in a wide array of settings including post-acute care, long term care, residential care, assisted living, independent living, a psychiatric hospital and occupational health have provided her with insights, knowledge, skills and innovative ideas which she exuberantly shares with others.

    In addition to her vast clinical experience, Ms. Harmon has put her dynamic energy into leading the statewide Maine Culture Change Coalition/LANE as President, the Maine Partnership to Improve Dementia Care in Nursing Homes as Co-Chair, Vice-President of American College of Health Care Administrators, Maine Chapter and the Maine LANE Co-Convener for the national Advancing Excellence in America’s Nursing Homes Campaign. She also served as the Director of Quality Improvement & Regulatory Affairs at the Maine Health Care Association.

    She puts her boundless energy and warm and energetic personality into training, education and presenting both, nationally and locally. She has made simplifying the complex world of long term and post-acute care policy and practice an art.

    Holly Harmon, RN, MBA, LNHA, FACHCA

    Associate Vice President, Quality & Clinical Affairs, AHCA

     Holly Harmon, RN, MBA, LNHA, FACHCA brings both passion and a wealth of practical, real-world, clinical and operational experience to her role as Senior Director of Clinical Services at AHCA. Her extensive service in a wide array of settings including post-acute care, long term care, residential care, assisted living, independent living, a psychiatric hospital and occupational health have provided her with insights, knowledge, skills and innovative ideas which she exuberantly shares with others.

    In addition to her vast clinical experience, Ms. Harmon has put her dynamic energy into leading the statewide Maine Culture Change Coalition/LANE as President, the Maine Partnership to Improve Dementia Care in Nursing Homes as Co-Chair, Vice-President of American College of Health Care Administrators, Maine Chapter and the Maine LANE Co-Convener for the national Advancing Excellence in America’s Nursing Homes Campaign. She also served as the Director of Quality Improvement & Regulatory Affairs at the Maine Health Care Association.

    She puts her boundless energy and warm and energetic personality into training, education and presenting both, nationally and locally. She has made simplifying the complex world of long term and post-acute care policy and practice an art.

    David Gifford, MD, MPH

    Senior Vice President of Quality and Regulatory Affairs, AHCA

    David Gifford, MD, MPH, is a geriatrician and former medical director of several nursing homes in Rhode Island. He currently serves as the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association. He helped create the Quality Department at AHCA which assists providers in their quality improvement efforts and works with administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board. He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials. Prior to that he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He also holds a faculty appointment at Brown University Medical School and School of Public Health. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health while a Robert Wood Johnson Clinical Scholar. 

    David Gifford, MD, MPH

    Senior Vice President of Quality and Regulatory Affairs, AHCA

    David Gifford, MD, MPH, is a geriatrician and former medical director of several nursing homes in Rhode Island. He currently serves as the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association. He helped create the Quality Department at AHCA which assists providers in their quality improvement efforts and works with administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board. He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials. Prior to that he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He also holds a faculty appointment at Brown University Medical School and School of Public Health. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health while a Robert Wood Johnson Clinical Scholar. 

    Marguerite McLaughlin, MA

    VP, RIHCA

    MARGUERITE M. McLaughlin has recently been named Vice President at the RI Healthcare Association.

    For the past four years she has worked in the nation’s capital as Senior Director of Quality Improvement at AHCA. She pursues her passion for improving the lives of residents living in long term care centers by developing educational resources, tools and products for staff, and consulting with  staff to improve quality within nursing centers. Ms. McLaughlin is an enthusiastic educator and trainer working both locally and nationally to support change in healthcare. Her 30+ years of experience – at Saint Elizabeth Home, the Alzheimer’s Association and the Healthcentric Advisors (the state’s Quality Improvement Organization) have provided her with unique insights and “boots on the ground” experience in helping organizations improve care and service to their residents. She has served as liaison to the Industry Partnership for Healthcare under the Governor’s Workforce Board-Rhode Island. In this role she provided solutions to bridge the skills gaps within the healthcare industry.  She was Co-Chair of SAGE-RI for six years.

    She earned a Master’s degree in Holistic Counseling at Salve Regina and applies this knowledge to individualized care and organizational culture.

    Marguerite McLaughlin, MA

    VP, RIHCA

    MARGUERITE M. McLaughlin has recently been named Vice President at the RI Healthcare Association.

    For the past four years she has worked in the nation’s capital as Senior Director of Quality Improvement at AHCA. She pursues her passion for improving the lives of residents living in long term care centers by developing educational resources, tools and products for staff, and consulting with  staff to improve quality within nursing centers. Ms. McLaughlin is an enthusiastic educator and trainer working both locally and nationally to support change in healthcare. Her 30+ years of experience – at Saint Elizabeth Home, the Alzheimer’s Association and the Healthcentric Advisors (the state’s Quality Improvement Organization) have provided her with unique insights and “boots on the ground” experience in helping organizations improve care and service to their residents. She has served as liaison to the Industry Partnership for Healthcare under the Governor’s Workforce Board-Rhode Island. In this role she provided solutions to bridge the skills gaps within the healthcare industry.  She was Co-Chair of SAGE-RI for six years.

    She earned a Master’s degree in Holistic Counseling at Salve Regina and applies this knowledge to individualized care and organizational culture.

    Janet Snipes, NHA

    Chair, AHCA Quality Improvement Committee

    Janet Snipes NHA is the Executive Director of Holly Heights Center in Denver, CO. Janet has worked at Holly Heights for the past 40 years.  She has served on the Colorado Health Care Association Board of Directors for the past 20 years and was the Chairman of the Board from 2004-2014.  She served as Chair of the American Health Care Association (AHCA) Quality Improvement Committee from 2010 to 2014.  Janet is currently the Chair of the AHCA Survey Regulatory Committee and serves on the AHCA Board of Governors.

    Janet Snipes, NHA

    Chair, AHCA Quality Improvement Committee

    Janet Snipes NHA is the Executive Director of Holly Heights Center in Denver, CO. Janet has worked at Holly Heights for the past 40 years.  She has served on the Colorado Health Care Association Board of Directors for the past 20 years and was the Chairman of the Board from 2004-2014.  She served as Chair of the American Health Care Association (AHCA) Quality Improvement Committee from 2010 to 2014.  Janet is currently the Chair of the AHCA Survey Regulatory Committee and serves on the AHCA Board of Governors.

    Stefan Gravenstein, MD, MPH

    Geriatrician

     Professor of Medicine at  Case Western University and Brown university. Geriatrician, formerly John Franklin Chair of Geriatrics and Director of the Glennan Center for Geriatrics and Gerontology at Eastern Virginia Medical School (1996-2007), former Associate Division Chief for Geriatrics at University Medicine. Dr. Gravenstein has a long-standing interest in immunity, inflammation and aging especially in the context of influenza and nursing home care, and the topic of the majority of his publications. He also has a specific interest in quality improvement in health care, the culture of care, and how to improve care across care transitions. He served as Clinical Director at Quality Partners of Rhode Island, Medicare's Quality Improvement Organization for Rhode Island, where he worked with a team to improve patient safety and care transitions. At Brown he has worked with the Department of Community Health (Mor, PI; Gozalo) and Pop-Vicas on evaluating the impact of influenza vaccine on outcomes in long-term care. 

    Stefan Gravenstein, MD, MPH

    Geriatrician

     Professor of Medicine at  Case Western University and Brown university. Geriatrician, formerly John Franklin Chair of Geriatrics and Director of the Glennan Center for Geriatrics and Gerontology at Eastern Virginia Medical School (1996-2007), former Associate Division Chief for Geriatrics at University Medicine. Dr. Gravenstein has a long-standing interest in immunity, inflammation and aging especially in the context of influenza and nursing home care, and the topic of the majority of his publications. He also has a specific interest in quality improvement in health care, the culture of care, and how to improve care across care transitions. He served as Clinical Director at Quality Partners of Rhode Island, Medicare's Quality Improvement Organization for Rhode Island, where he worked with a team to improve patient safety and care transitions. At Brown he has worked with the Department of Community Health (Mor, PI; Gozalo) and Pop-Vicas on evaluating the impact of influenza vaccine on outcomes in long-term care. 

    Elie Saade, MD, MPH

    Assistant Professor, Medicine, CWRU School of Medicine

    Dr. Elie Saade is Assistant Professor Medicine at  Case Western University School of Medicine. He specializes in infectious diseases.

    Elie Saade, MD, MPH

    Assistant Professor, Medicine, CWRU School of Medicine

    Dr. Elie Saade is Assistant Professor Medicine at  Case Western University School of Medicine. He specializes in infectious diseases.

    Janet Robinson, RN, MEd, CIC

    Senior Program Administrator, Healthcentric Advisors

    Ms. Robinson is board certified in infection control, and has twenty-four years of consulting experience in long-term care facilities. She is an accomplished public speaker and educator in the area of long-term care infection control. In collaboration with the Rhode Island Department of Health as well as the American Health Care Association, she has contributed to the development of guidelines and training materials.

    Janet Robinson, RN, MEd, CIC

    Senior Program Administrator, Healthcentric Advisors

    Ms. Robinson is board certified in infection control, and has twenty-four years of consulting experience in long-term care facilities. She is an accomplished public speaker and educator in the area of long-term care infection control. In collaboration with the Rhode Island Department of Health as well as the American Health Care Association, she has contributed to the development of guidelines and training materials.

    Linda Behan, BSN, RN, CWCN, CIC

    Sr. Director of Infection Prevention and Control, Genesis HealthCare

    Linda Behan BSN, RN, CIC is the Corporate Senior Director of Infection Prevention and Control for Genesis HealthCare.  Linda has been certified in infection prevention and control for over 10 years. She leads a team of Infection Preventionists in developing policies and procedures as well as developing and delivering education across the company.  Linda serves on the APIC Professional Development Committee and frequently presents at healthcare and professional organization conferences.

    Linda Behan, BSN, RN, CWCN, CIC

    Sr. Director of Infection Prevention and Control, Genesis HealthCare

    Linda Behan BSN, RN, CIC is the Corporate Senior Director of Infection Prevention and Control for Genesis HealthCare.  Linda has been certified in infection prevention and control for over 10 years. She leads a team of Infection Preventionists in developing policies and procedures as well as developing and delivering education across the company.  Linda serves on the APIC Professional Development Committee and frequently presents at healthcare and professional organization conferences.

    Gail Polanski, RN, BSN

    President of Tara Therapy, LLC

    Gail Polanski RN, BSN serves as the President of Tara Therapy, LLC, a position she has held since 2003.  As President, Gail leads a team of dedicated professionals in providing therapy services to patients in skilled nursing and rehabilitation centers, home health and hospice programs. Gail has more than 30 years of experience in senior management positions. Her expertise includes the delivery of rehabilitation services, denials management, compliance, and case mix management. She is knowledgeable of Medicare regulations and managed care contractual requirements.

     Prior to joining Tara Therapy, Gail was an independent consultant and entrepreneur. As owner of MG Healthcare Solutions, she provided consulting services to clients across the country on the changing Medicare payment program and SNF PPS regulations. Gail has presented at national conventions and is currently an active member of the AHCA Clinical Practice Committee and serves as the co-chair for the MDS/IMPACT subcommittee.

    Gail Polanski, RN, BSN

    President of Tara Therapy, LLC

    Gail Polanski RN, BSN serves as the President of Tara Therapy, LLC, a position she has held since 2003.  As President, Gail leads a team of dedicated professionals in providing therapy services to patients in skilled nursing and rehabilitation centers, home health and hospice programs. Gail has more than 30 years of experience in senior management positions. Her expertise includes the delivery of rehabilitation services, denials management, compliance, and case mix management. She is knowledgeable of Medicare regulations and managed care contractual requirements.

     Prior to joining Tara Therapy, Gail was an independent consultant and entrepreneur. As owner of MG Healthcare Solutions, she provided consulting services to clients across the country on the changing Medicare payment program and SNF PPS regulations. Gail has presented at national conventions and is currently an active member of the AHCA Clinical Practice Committee and serves as the co-chair for the MDS/IMPACT subcommittee.

    Stacey Merritt Hord, LNHA, MCD, CCC-SLP, QAPI

    Vice President of Quality for Golden Living

    Stacey Merritt Hord is the 2016/2017 Chair of the AHCA/NCAL Quality Improvement Committee and Vice President of Quality for Golden Living, the 3rd largest long term care provider in the country. Stacey is a health care executive with expertise in educating, deploying and sustaining Baldrige as a Business Model in post acute care and other sectors. Facilities under her operational oversight as an LNHA received AHCA Bronze and Silver recognition along with Alabama Level 1 Commitment to Excellence, Level 2 Progress Toward Excellence, and Level 3 Alabama Excellence recognition. Her faculty experience includes the AHCA/NCAL national convention, Alabama Quality Award Conference, AHCA Quality Symposium/Summit, Georgia Health Care Association Convention, and other venues. Stacey served on the panel of experts for the AL Quality Award Conference from 2004 - 2008 and has served as an AHCA Quality Award Examiner in multiple roles (Bronze, Silver, Silver Team Leader, Master Examiner) since 2002. She served as a member of the AHCA Quality Improvement Committee (QIC) and AHCA QAPI subcommittee from 2012- 2015. In addition, Stacey served as Chair of the 2015 QAPI Tools and Resources WorkGroup for the Quality Improvement Committee.

    Stacey Merritt Hord, LNHA, MCD, CCC-SLP, QAPI

    Vice President of Quality for Golden Living

    Stacey Merritt Hord is the 2016/2017 Chair of the AHCA/NCAL Quality Improvement Committee and Vice President of Quality for Golden Living, the 3rd largest long term care provider in the country. Stacey is a health care executive with expertise in educating, deploying and sustaining Baldrige as a Business Model in post acute care and other sectors. Facilities under her operational oversight as an LNHA received AHCA Bronze and Silver recognition along with Alabama Level 1 Commitment to Excellence, Level 2 Progress Toward Excellence, and Level 3 Alabama Excellence recognition. Her faculty experience includes the AHCA/NCAL national convention, Alabama Quality Award Conference, AHCA Quality Symposium/Summit, Georgia Health Care Association Convention, and other venues. Stacey served on the panel of experts for the AL Quality Award Conference from 2004 - 2008 and has served as an AHCA Quality Award Examiner in multiple roles (Bronze, Silver, Silver Team Leader, Master Examiner) since 2002. She served as a member of the AHCA Quality Improvement Committee (QIC) and AHCA QAPI subcommittee from 2012- 2015. In addition, Stacey served as Chair of the 2015 QAPI Tools and Resources WorkGroup for the Quality Improvement Committee.

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    Frequently Asked Questions

    What is the AHCA Infection Preventionist Specialized Training (IPCO)?

    It is a specialized training for healthcare professionals who desire to serve as Infection Preventionists (IPs) as established in the CMS Reform of Requirements of Participation for Long Term Care Facilities (required by November 2019).  Through this program, individuals will be specially trained to effectively implement and manage an Infection Prevention and Control Program in a nursing center. 

    Do you have to be an AHCA member to register for IPCO?

    No. Both AHCA members and nonmembers are eligible to participate in the IPCO course.

    How much does it cost to take the IPCO training?

    Registration fee: $450 members, $650 nonmembers. Payment and registration is completed by individual participant in the IPCO product in ahcancalED.

    How can an individual register and pay for IPCO? 

    The individual who wants to take the IPCO course must login to ahcancalED and register for the course under their individual login.  Payment will be made in ahcancalED upon registration via credit card or E-check. Please be sure to have your credit card or banking information ready at checkout. Paying by credit card or E-check will grant automatic access to the course. Registrations for IPCO cannot be done by another person or under another person’s ahcancalED login.

    -- for a better web experience, please use Google Chrome Internet Browser and NOT Internet Explorer. 

    How can an organization group register and pay for IPCO?

    Group purchase is available for groups of 25 or more.  AHCA offers the following discount structure for groups: 25-49 registrations will receive $25 off each registration.  50 or more registrations will receive $75 off each registration. 

    After full payment is made for group purchase of IPCO, the designated individuals who the IPCO registration payment was made for, will be provided with a unique group code for their group which will translate to $0 due upon registration (because full payment has already been received).  One code will be provided for each group with a max allowance of times that the code can be used based on the group’s payment. 

    Each individual will need to login to the AHCA website to access ahcancalED and then complete their own registration using the group code.

    Can I get a refund on the IPCO product if I no longer want to take the course?

    No refunds are issued for IPCO.

    Can my IPCO registration be transferred to a colleague?

    IPCO registrations cannot be transferred. The individual that registers for the course is the only one that has access to it.

    Who is eligible to take this training?

    Anyone can take this training.  The AHCA Infection Preventionist Specialized Training does not require a particular healthcare license. 

    Please note, there are specific requirements for the individual(s) who will serve as Infection Preventionist(s).  CMS requirements for a designated Infection Preventionist state:

    483.80 (b) Infection preventionist. The facility must designate one or more individual(s) as the infection preventionist(s) (IPs) who are responsible for the facility’s IPCP. The IP must:

    (1) Have primary professional training in nursing, medical technology, microbiology, epidemiology, or other related field;

    (2) Be qualified by education, training, experience or certification;

    (3) Work at least part-time at the facility; and

    (4) Have completed specialized training in infection prevention and control.

    What are the requirements to successfully complete IPCO?

    Participate in each module and successfully complete quizzes throughout the course and final test (achieve at least 80% correct each time)

    Modules 1-7 will have quizzes with 5 questions (4 of 5 questions must be accurately completed) except for module 3 which will have 10 questions (8 of 10 questions must be accurately completed).

    The final test after Module 9 will have 20 questions (16 of 20 questions must be accurately completed)

    Each module quiz may be attempted three times before the participant is required to repeat the module and then reattempt answering questions. 

    Complete course evaluation after each module and at the end of the course. 

    Course completion must occur within 9 months of the date the registrant starts the first required component of the program; which is the copyright agreement.(not registration date)

    How long does it take on average to complete the IPCO course?

    The learning time of all modules, review of additional resources, time to complete the modules and final course evaluations and quizzes/final test accounts for 23 hours. 

    Participants are encouraged to spread out the course over time in an organized manner – such as scheduling module reviews on various dates/times when they can focus their attention to it.  The course could be completed within a week or over several months based on how the individual would like to approach the program. 

    Are Contact Hours awarded for IPCO?

    Yes, 23 ANCC contact hours are available for completion of this program.  This activity has been planned and implemented in accordance with the accreditation requirements and policies of the American Nurses Credentialing Center’s Commission on Accreditation (ANCC) through the joint providership of the University of Nebraska Medical Center College of Nursing Continuing Nursing Education (UNMC CON CNE) (provider) and American Health Care Association.

    The University of Nebraska Medical Center College of Nursing Continuing Nursing Education is accredited with distinction as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

    What does a participant get when they complete the IPCO course?

    Participants receive two certificates at the completion of IPCO:

    • UNMC CON CNE will provide a certificate awarding contact hours to participants who successfully achieve the completion requirements.
    • Specialized Training Completion certificate from AHCA, valid for 3 years. 

    How long do the certificates last?

    The CE certificate does not expire. The Specialized Training Completion certificate expires after 3 years from issue date.

    How can someone renew their IPCO certificate?

    Renewal may occur by the options below:

    Option 1: Registering for a competency exam requiring a grade of 80% or above to successfully receive certificate of renewal. This option is only available to individuals who have previously successfully completed the full IPCO course and are seeking renewal.  

    Option 2: Registering for the IPCO course and completing the course requirements as outlined above. 

    Is IPCO a certification?

    No, IPCO is a specialized training program with a certificate upon successful completion.

    Does IPCO meet CMS requirements?

    Yes, IPCO meets the expectations CMS has outlined on the required components of the specialized training. 

    CMS is not endorsing any particular training, rather CMS is focused on the content and intensity/duration of what will meet the specialized training requirement.  Based on information AHCA received from CMS, the IPCO training meets both the content and intensity/duration of CMS requirements.  

    Can I print the presentation slides and how can I access the resources within the module? 

    Each module contains a resource guide which includes a copy of the presentation and any necessary supporting documents discussed within the module. This resource guide can be found at the top right corner within each module. 

    I am having technical difficulties with IPCO, can you help?

    Please email us at educate@ahca.org.

    Where can I get more information on IPCO?

    For more information, visit the AHCA Infection Preventionist Specialized Training (IPCO) product page or email educate@ahca.org.

    "I just wanted to share some kudos to the program that AHCA has developed.  We had survey last week with a team of contract surveyors who were from four different states.  They were extremely complimentary of our infection control program.  All four surveyors were in the room and met with Jesalyn for about 90 minutes and at the end of the meeting, they stated how impressed they were with her knowledge, expertise, tracking and antibiotic stewardship!  They stated they hadn’t seen this type of infection control program in other facilities.  She told them about your course and the knowledge she had gained that allowed her to put together the program! I just wanted you to be aware of what an awesome job you did in putting together the course!"  - Janet Snipes, Executive Director of Holly Heights Nursing Center

    "What a great program! I was able to complete at my own pace and learned a lot." - Connie Francioli, RN,WCC, Director of Nursing, Odd Fellow & Rebekah Rehabilitation RHCC Inc.


    "The AHCA IPCO program gave me the tools I needed to be effective in my role as the Infection Preventionist and to initiate an antibiotic stewardship program.  The modules and website were easy to navigate and very convenient for my schedule. Thanks a bunch!"- Adriana Casale, BSN, RN, Assistant Director of Nursing Services, Roberts Health Centre


    "I thoroughly enjoyed the course.  I am a new to the Infection Prevention world and this engaging and interactive course provided an excellent foundation for me.  I hope to use this as a stepping stone to advance the Infection Prevention culture within my facility and my community." - Daniel Mazzone, Associate Director of Nursing and Infection Preventionist at the Acadia Center for Nursing


    "The IPCO training was intense but I gained the confidence to implement key initiatives in our facility, including antibiotic stewardship.  I have a lot to learn but I know I can go back to the course and get the information I need with any situation that I am confronted with." - Karla Ruther, Clarence Senior Living Director of Nursing


    "I really enjoyed the IPCO program. It is full of knowledge and information for any infection control program.  I would like to see more infection control class with updates on organisms and new ROPs." - Helen Durden, RN, Education Coordinator, Eagle Health and Rehabilitation


    "This course was a good blend of review, new information and practical tools for program improvement in both skilled and long term care settings. I would recommend for any nurse interested in Infection control and prevention." - Becci St Laurent | Senior Director of Education, Palm Healthcare Management, llc


    "I am recommending it to our Corporate Team members here at Laurel Health Care.  I know some Associate Team members at Ciena Heath Care have taken this training program, as well, and were very satisfied.  It really enhances and clarifies so much Infection Control information.  I feel much more confident with being and Infection Control practitioner." - Marlissa Corby, Corporate Compliance Officer, Laurel Health Care Company


     

     

     

     

  • Life Safety: Fire and Smoke Door Inspection Training

    Contains 4 Component(s)

    This PowerPoint presentation will provide the necessary information to inspect doors for safety. Take the quiz to demonstrate competency in this area.


    These materials have been updated as of 5/25/18

  • Driving Quality by Operationalizing Business Systems: A Call to Action

    Contains 35 Component(s)

    This course, created by experts who use business systems to drive quality, is designed to assist organizations in advancing their efforts to improve quality by operationalizing their key business system such as QAPI and Baldrige. It is designed with small videos, case studies and worksheets. You will find an abundance of resources and materials to help you on your journey.

    This course is designed so that learners will be able to:

    1. Identify the importance, framework and core elements of your business system (QAPI & Baldrige)
    2. Utilize tools and resources to assist in operationalizing your business system (QAPI & Baldrige)
    3. Creating a culture of quality through inclusive education programs and adoption efforts
    4. Discover ways to integrate business systems into daily life and work


    Stacey Merritt Hord, LNHA, MCD, CCC-SLP, QAPI

    Vice President of Quality for Golden Living

    Stacey Merritt Hord is the 2016/2017 Chair of the AHCA/NCAL Quality Improvement Committee and Vice President of Quality for Golden Living, the 3rd largest long term care provider in the country. Stacey is a health care executive with expertise in educating, deploying and sustaining Baldrige as a Business Model in post acute care and other sectors. Facilities under her operational oversight as an LNHA received AHCA Bronze and Silver recognition along with Alabama Level 1 Commitment to Excellence, Level 2 Progress Toward Excellence, and Level 3 Alabama Excellence recognition. Her faculty experience includes the AHCA/NCAL national convention, Alabama Quality Award Conference, AHCA Quality Symposium/Summit, Georgia Health Care Association Convention, and other venues. Stacey served on the panel of experts for the AL Quality Award Conference from 2004 - 2008 and has served as an AHCA Quality Award Examiner in multiple roles (Bronze, Silver, Silver Team Leader, Master Examiner) since 2002. She served as a member of the AHCA Quality Improvement Committee (QIC) and AHCA QAPI subcommittee from 2012- 2015. In addition, Stacey served as Chair of the 2015 QAPI Tools and Resources WorkGroup for the Quality Improvement Committee.

    Stephanie Marcotullio

    VP of Operations Advantage Management Group

    Quick bio:

    B.S. Health Sciences, Health Care Administration

    Have worked in long term care industry since 1994

    Started in activities, dietary, payroll, admissions, then moved to Administration

    Licensed Administrator for 15 years in 3 states, became a VP of Operations in 2012.

    Some achievements:

    • Deficiency Free Survey
    • AHCA Bronze and Silver award
    • AHCA Quality Committee member
    • AHCA Future Leader (currently in program)

    Courtney Krier Bishnoi

    Director of Quality & Quality Award Program

    Courtney Krier Bishnoi joined the American Health Care Association (AHCA) and National Center of Assisted Living (NCAL) in 2008. She serves as the Director of Quality & Quality Award Program.

    In that role, Courtney overseers the AHCA/NCAL National Quality Award program, a progressive program based on the Baldrige Performance Excellence criteria that recognizes quality performance in member organizations. Under Courtney's leadership, the program has expanded significantly, both in scope and size. The program receives nearly 1,000 applications per year, and has increased it's recognition by stakeholders and policy makers as an important distinction of quality. In addition to being responsible for the program operations, Courtney serves as staff liaison to the Board of Overseers, a 12-member board responsible for governing the program, and the Board of Examiners, an evolving group of 200 volunteers responsible for reviewing Quality Award applications.

    Courtney serves as lead on CMS' Quality Assurance/Performance Improvement (QAPI), preparing for the impending regulations and developing strategies to educate members.

    Before joining AHCA, Courtney served as the Award Program Coordinator at the American Society of Hematology (ASH), managing a number of medical grant-based award programs. Courtney received her Bachelors of Arts (BA) from the University of Arizona with a major in Communications and a minor in Business.

    Sandy Kingsley

    Director of QAPI, Wilmac Corporation


    Deborah Johnson

    Senior Vice President, Clinical Operations for Prestige Healthcare Management


    Janet Snipes, NHA

    Chair, AHCA Quality Improvement Committee

    Janet Snipes NHA is the Executive Director of Holly Heights Center in Denver, CO. Janet has worked at Holly Heights for the past 40 years.  She has served on the Colorado Health Care Association Board of Directors for the past 20 years and was the Chairman of the Board from 2004-2014.  She served as Chair of the American Health Care Association (AHCA) Quality Improvement Committee from 2010 to 2014.  Janet is currently the Chair of the AHCA Survey Regulatory Committee and serves on the AHCA Board of Governors.

    Barbara Baylis

    Accreditation Program Director, Providigm

    Barbara Baylis, RN, MSN, Accreditation Program Director, Providigm. She has more than 20 years as a Nurse Executive. Ms. Baylis has served as a Master Examiner for the American Health Care Association (AHCA) Quality Awards, is a member of the Technical Expert Panel developing federal standards for QAPI in nursing homes, and received AHCA's 2012 Mary K. Ousley Champion of Quality Award.

    David Gifford, MD, MPH

    Senior Vice President of Quality and Regulatory Affairs, AHCA

    David Gifford, MD, MPH, is a geriatrician and former medical director of several nursing homes in Rhode Island. He currently serves as the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association. He helped create the Quality Department at AHCA which assists providers in their quality improvement efforts and works with administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board. He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials. Prior to that he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He also holds a faculty appointment at Brown University Medical School and School of Public Health. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health while a Robert Wood Johnson Clinical Scholar. 

    Kim Gimmaro

    Quality Specialist, Botsford Common Senior Community

    Kimberly Gimmarro serves as Quality Specialist for the 400-resident Botsford Commons Senior Community in Farmington Hills, Michigan. As a member of the campus' Quality Leadership Team, Kimberly provides individual and team training on Lean Six Sigma process improvement tools and methodologies; coaching managers and teams through Performance Improvement Projects.

    She is the organization's champion of comparative and competitive data, and white paper resources for benchmarking; and served as a member of AHCA's Long-Term Care Trend Tracker Advisory Group.

    Kimberly is a Senior Examiner in the AHCA/NCAL National Quality Award program (2013-2015), and serves as Faculty for the AHCA/NCAL Bronze Award, Silver Award, and Long-Term Care Trend Tracker Workshops in Michigan.

    Through her examiner experience, the organization's Strategic Plan gained further clarity through alignment with the Baldrige Performance Excellence Core Values, strengthening the emphasis on innovative programs. Kimberly utilizes Baldrige process scoring to measure and track progress with the organization's Quality Assurance Performance Improvement and Emergency Preparedness Readiness plans, enabling richer understanding of progress with the requirements.

  • Falls Management & Prevention

    Contains 13 Component(s), Includes Credits Recorded On: 09/11/2014

    Recognizing that falls within nursing centers, constitutes a reason for high hospital admissions, suffering for residents and frequent deficiencies, the AHCA Clinical Practice Subcommittee on Falls has created a course called Falls Management and Prevention. The eight, 1 hour workshops hosted by experts from around the nation provide a wide array of insights into protecting residents from falls. The series provides great ideas and useful strategies related to sleep, environment, QAPI, workplace practices, regulatory issues, and family and leadership practices. The recorded sessions build upon each other and provide opportunity for centers to view the sessions over and over and share them with staff on different shifts. The program has a companion guide A Guide to Managing Falls Risks. Here are the workshops that compose this course:

    Workshop 1: Falls Prevention and Management: Using the HATCh Model

    Workshop 2: Preventing Falls by Providing a Good Night's Sleep

    Workshop 3: Don't Let Falls Drop Your Survey Scores

    Workshop 4: Preventing Falls through Medication Vigilance

    Workshop 5: Mapping A QAPI Journey around Falls

    Workshop 6: Managing Falls: A Leaders Guide

    Workshop 7: Involving Families in Falls Prevention & Management

    Workshop 8: Aging Safely: Environmental Modifications to Reduce Fall Risk

    Meet the Team!

    Holly Brown, Claire Enright, Michele Dennis, Anna Fisher, Kim Green , Morgan Hinkley, Rebecca Hollingshead, Liz Jensen, Brigetta Nethery, Tina Rein, Aisha Salaam, Barbara Sisarcick, William Thompson, Diane Vaughn*,Chair, Holly Harmon, Marguerite McLaughlin

    Diane Vaughn, RN, C-DONA/LTC, LNHA

    Diane has over 37 years as a RN including experience in hospitals, ICF-MR, Skilled Care, and Assisted Living. She has been a staff nurse, nurse manager, nurse educator, director of nursing , quality manager, assistant administrator, and national consultant. She is licensed as a NHA since 2003. She is a national speaker on leadership, LTC quality and nursing home regulatory issues, an accredited QIS instructor, and an endorsed parish nurse. 

    Liz Jensen, RN MSN, RN-BC

    Clinical Director, Direct Supply

    As a former nurse executive and educator with over 20 years of experience in the post-acute care setting, Liz has worked with hundreds of skilled nursing and assisted living professionals in multiple states to develop strategies and programs to improve care delivery in response to the changing needs of residents and patients. As a nurse executive, her areas of expertise include performance improvement of care delivery systems and programs, clinical education strategies and resource development. She is Board Certified in Gerontological Nursing and her nursing practice experience includes gerontological nursing, dementia care, fall risk reduction, medical/surgical nursing, rehabilitation nursing, infusion therapy and pain management.

    Dr. Anna Fisher, DHA, CMDCP, CDP

    Director of Quality and Education. Hillcrest Health Services

    Dr. Anna Fisher,  DHA, CMDCP, CDP, is a Certified Montessori Dementia Care Practitioner and Director of Quality & Education at Hillcrest Health Services and is responsible for quality and education services for assisted living, memory support, adult day services, in-patient rehabilitation, outpatient therapy, home health care, private duty, telehealth, hospice, and skilled nursing care. She is also an adjunct professor in the College of Arts and Sciences at Bellevue University.

    Dr. Fisher is a Clinical Practice Committee Member, Emergency Preparedness Committee Member, and Silver Quality Award Senior Examiner for the American Health Care Association (AHCA) / National Center for Assisted Living (NCAL). Most recently, she serves as a leadership member of the Pioneer Network Artifacts 2.0 Advisory Group, Nebraska Culture Change Coalition, and the Developmental Disabilities Aging Coalition.

    In this webinar, Dr. Fisher will discuss QAPI and how health care communities can oversee and review their pain management approaches, including the use of opioids to treat pain as well as the expectations of surveyors and how facilities should address pain issues.

    Sue Ann Guildermann

    Director of Education, Empira

    Empira, has over thirty-five years of experience providing education, leadership and consultation to non-profit and for-profit long-term care organizations. She is a Registered Nurse with a BA and MA in communication and adult education. Sue Ann has been responsible for the education of the leadership, management and direct care staff of Empira's homes and oversaw the implementation of the Restorative Sleep Vitality Program. She has taught in the School of Public Health at the University of Minnesota and recently received a Minnesota Care Providers Association award for "recognition of her outstanding leadership in educational programming."

    Lyn Bentley

    Senior Director of Regulatory Services

    Lyn Bentley is the Senior Director of Regulatory Services for the American Health Care Association. Lyn has worked in the field of long term care for more than 25 years and with the American Health Care Association and the National Center for Assisted Living since 2001 – first as the Senior Director of Policy for the National Center for Assisted Living.For the past 9 years she has focused on nursing home laws, regulations and policies.

    Holly Harmon, RN, MBA, LNHA, FACHCA

    Associate Vice President, Quality & Clinical Affairs, AHCA

     Holly Harmon, RN, MBA, LNHA, FACHCA brings both passion and a wealth of practical, real-world, clinical and operational experience to her role as Senior Director of Clinical Services at AHCA. Her extensive service in a wide array of settings including post-acute care, long term care, residential care, assisted living, independent living, a psychiatric hospital and occupational health have provided her with insights, knowledge, skills and innovative ideas which she exuberantly shares with others.

    In addition to her vast clinical experience, Ms. Harmon has put her dynamic energy into leading the statewide Maine Culture Change Coalition/LANE as President, the Maine Partnership to Improve Dementia Care in Nursing Homes as Co-Chair, Vice-President of American College of Health Care Administrators, Maine Chapter and the Maine LANE Co-Convener for the national Advancing Excellence in America’s Nursing Homes Campaign. She also served as the Director of Quality Improvement & Regulatory Affairs at the Maine Health Care Association.

    She puts her boundless energy and warm and energetic personality into training, education and presenting both, nationally and locally. She has made simplifying the complex world of long term and post-acute care policy and practice an art.

    Holly Harmon, RN, MBA, LNHA, Sr. Director of Clinical Services AHCA

    Diane C. Vaughn, RN, C-DONA/LTC, LNHA, VP, Clinical Services, Benedictine Health System, AHCA Chair of Clinical Practice Committee

    Marguerite McLaughlin, Sr. Director of Quality Improvement, AHCA


    Description: An exciting introduction to guide participants through the Falls Weeks journey, the resources, framework and concepts.

    At the end of the session, the learner will be able to :

    • Review the week's events as well as The Guide to Falls Management
    • Distinguish between the knowledge, skill & attitude competencies to prevent falls
    • Distinguish between the six domains of HATCh and the ways they support the prevention of falls


    Sue Ann Guilderman, Director of Education, Empira


    Description: This session lays out the importance of a healthy night's sleep in reducing falls through empirical evidence and practical implementation strategies.

    At the end of the session, the learner will be able to :

    • Recognize the health benefits of sleep
    • Review data that supports why a full night's sleep is necessary
    • Formulate ideas for implementing sleep strategies in their setting

    Lyn Bentley, MSW, Sr. Director of Regulatory Services

    Steve Biondi, VP External Relations for Extendicare, AHCA Chair of Survey/ Regulatory Committee


    Description: This session provides insight from experts on the connection between falls and the survey process. The session offers insight from a regulatory standpoint.

    At the end of the session, the learner will be able to :

    • Review regulations that connect to falls
    • Discover practicalimplementation strategies
    • Recognize practices that will decrease exposure to falls deficiencies
    1. To recognize the medication regimen as a risk for safety and falls.
    2. To identify the timeframe when a resident is at his/her highest risk to fall after a change in in the medication regimen.
    3. To enhance and coordinate safety and quality improvement activities.


    Anna Fisher, DHA, Health, Quality, Nursing Education Expert, Hillcrest Health Services health


    Description: As we move to create QAPI environment s, it will be useful to walk through the QAPI process as it relates to falls.

    At the end of the session, the learner will be able to :

    • Apply the elements of QAPI and root cause analysis to address falls.
    • Using case scenarios, assemble effective processes to identify and resolve individual and systemic concerns.
    • Use root cause analysis to accomplish clinical goals based on individualized health and safety needs.

    Holly Harmon, RN, MBA, LNHA, Sr. Director of Clinical Services AHCA

    Diane C. Vaughn, RN, C-DONA/LTC, LNHA, VP, Clinical Services, Benedictine Health System

    Sandy Fitzler, Senior Program Coordinator, Healthcentric Advisors


    Description: This session provides insight into the practices leaders can implement to prevent falls. This includes ways to motivate, oversee and track falls. The session identifies workplace practices necessary to prevent falls.

    At the end of the session, the learner will be able to :

    • Contrast your current practices against best practices
    • Identify practices that can be implemented to support staff's efforts in reducing falls

    Diane C. Vaughn, RN, C-DONA/LTC, LNHA, VP, Clinical Services, Benedictine Health System


    Description: Families play an increasingly integral role in the quality of a nursing center. Educating them on falls and bringing them into the knowledge stream will strengthen them as allies and promoters of your organization

    At the end of the session, the learner will be able to :

    1. Develop strategies that include families in falls prevention
    2. Consider current levels of family engagement
    3. Explore practical education programs for families

    Liz Jensen, RN, MSN, RN-BC, Clinical Director at Direct Supply


    Description: This session will explore practical and affordable environmental modifications that are effective in reducing fall risk such as noise reduction, lighting, color and other environmental considerations. We'll also explore modifications for both skilled nursing centers and assisted living residences.

    At the end of the session, the learner will be able to :

    • Review how aging and illness impacts a resident's ability to safely navigate their environment.
    • Compare the similarities and differences of environmental safety in a skilled nursing center versus an assisted living residence.
    • Explore practical & affordable environmental modifications that have the greatest impact in reducing fall risk

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