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Contains 1 Component(s) Includes a Live Web Event on 09/25/2025 at 3:00 PM (EDT)
This session provides an overview of the National Quality Award Program, with a focus on helping first-time applicants understand the structure and purpose of the program. This session is intended for individuals or organizations considering participation in the program for the first time. Registration is free to AHCA/NCAL members. If you are not able to attend live, the recording will be provided to you.
This session provides an overview of the National Quality Award Program, with a focus on helping first-time applicants understand the structure and purpose of the program.
Participants will:
- Gain a foundational understanding of the program’s framework and key components.
- Learn how the application process encourages organizations to examine and improve their internal processes.
- Identify the initial steps involved in beginning the Quality Award journey.
- Have the opportunity to ask questions and receive clarification from program staff.
This session is intended for individuals or organizations considering participation in the program for the first time.
Registration is free to AHCA/NCAL members.
If you are not able to attend live, the recording will be provided to you.
Instructions to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website, you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password, click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar.
Instructions to join, after registering:
- On the day of the webinar, you will be able to join 15 mins before.
- Log in and return to the contents page to open the webinar.
- For optimal performance, please use the latest version of Chrome, Firefox, Edge, or Safari 14+. Internet Explorer is not supported. Disable pop-up blockers in your browser settings. A wired internet connection is recommended over WiFi for stable bandwidth.
- Ensure your speakers are unmuted and functioning correctly.
Email educate@ahca.org if you need assistance.
STATEMENT OF AHCA/NCAL’S ARTIFICIAL INTELLIGENCE (AI) POLICY
To foster an environment of candor and the open exchange of ideas, AHCA/NCAL prohibits the recording of meetings by attendees. This includes but is not limited to any use of artificial-intelligence tools or assistants that record and transcribe information. AHCA/NCAL has the right to immediately remove AI tools or assistants present on calls and placed by attendees.
© 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
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Contains 2 Component(s) Includes a Live Web Event on 09/09/2025 at 1:00 PM (EDT)
Join us for an insightful webinar series where you'll hear directly from passionate provider members—including leaders from the AHCA/NCAL Workforce Committee—and other industry experts who are actively shaping the future of long term care. Discover real-world strategies for attracting young talent to the field, including what’s worked, what hasn’t, and why. This is your chance to gain practical insights, ask your most pressing questions, and connect with professionals who are making a difference. Whether you're looking to spark interest in long term care careers or strengthen your workforce pipeline, this session offers valuable takeaways. Registration is free to AHCA/NCAL members. The webinar will be recorded.
Join AHCA/NCAL’s Workforce Committee members, AHCA/NCAL staff, and state affiliate workforce leaders as they share innovative strategies and real-world experiences for engaging youth in the long term care (LTC) field. Learn about creating pathways for young people to explore meaningful careers in LTC.
- Nicole Mattson: Nicole will share various opportunities to engage with youth at local high schools and healthcare focused career and technical education (CTE) programs—serving on advisory boards, hosting clinicals, tours, job shadowing, etc. She will also discuss how to get involved in HOSA and scrubs camps.
- Chris Fisher: Hear Chris discuss - Care For The Aging, a Pennsylvania Health Care Association initiative, addresses the growing need for long-term care workers in Pennsylvania due to its aging population. The campaign educates and recruits students and job seekers for careers in this critical healthcare sector by connecting long-term care providers with schools and educators. This aims to bridge the current caregiver shortage.
- Nathan Woods: Nathan will demonstrate how to strategically use platforms like Facebook, X (formerly Twitter), and LinkedIn to build stronger connections with your local community and support recruitment goals. His presentation will offer platform-specific tips, content planning techniques, and practical examples tailored for long term care organizations.
- Critina Walls: Cristina will discuss how organizations can leverage the tools and resources available on CareersInCare.org to enhance recruitment efforts and align messaging that resonates with your target audience.
Registration is free to AHCA/NCAL members.
If you are not able to attend live, the recording will be provided to you. A certificate of attendance will be available after webinar. (No CEs)
Instructions to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar.
Instructions to join, after registering:
- On the day of the webinar, you will be able to join 15 mins before.
- Log in and return to the contents page to open the webinar.
Email educate@ahca.org if you need assistance.
STATEMENT OF AHCA/NCAL’S ARTIFICIAL INTELLIGENCE (AI) POLICY
To foster an environment of candor and the open exchange of ideas, AHCA/NCAL prohibits the recording of meetings by attendees. This includes but is not limited to any use of artificial-intelligence tools or assistants that record and transcribe information. AHCA/NCAL has the right to immediately remove AI tools or assistants present on calls and placed by attendees.
© 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
- Nicole Mattson, VP of Strategic Initiatives, Care Providers of Minnesota
- Chris Fisher, Director, Quality and Clinical Affairs, Pennsylvania Health Care Association
- Nathan Wooden, Social Medica Manager, AHCA
- Cristina Walls, Senior Manager of Public Affairs, AHCA
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Contains 2 Component(s) Includes a Live Web Event on 08/11/2025 at 3:00 PM (EDT)
As managed care continues to expand, providers in skilled nursing and post-acute settings face growing pressure to deliver high-quality care within increasingly compressed timeframes. Shortened lengths of stay, early discharges, and tighter reimbursement structures can compromise both resident outcomes and operational stability. This session brings together a panel of seasoned providers to share real-world challenges and, more importantly, the strategies they’ve developed to mitigate these risks. From clinical decision-making to financial navigation, attendees will gain practical insights into managing the realities of care under managed care. Attendees will leave with actionable strategies to improve outcomes, reduce administrative burden, and deliver better care under evolving managed care rules. Registration is free to AHCA/NCAL members and $65 non-members. If you are not able to attend live, the recording will be provided to you.
As managed care continues to expand, providers in skilled nursing and post-acute settings face growing pressure to deliver high-quality care within increasingly compressed timeframes. Shortened lengths of stay, early discharges, and tighter reimbursement structures can compromise both resident outcomes and operational stability. This session brings together a panel of seasoned providers to share real-world challenges and, more importantly, the strategies they’ve developed to mitigate these risks. From clinical decision-making to financial navigation, attendees will gain practical insights into managing the realities of care under managed care.
Speakers: David J. Oliver, Executive Director, Liberty Medicare Advantage; Angie Szumlinski, Director Risk Management, HealthCap; Manda Ayoub, COO, Pomeroy Living
Registration is free to AHCA/NCAL members and $65 non-members.
If you are not able to attend live, the recording will be provided to you.
Instructions to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website, you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password, click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar.
Instructions to join, after registering:
- On the day of the webinar, you will be able to join 15 mins before.
- Log in and return to the contents page to open the webinar.
- For optimal performance, please use the latest version of Chrome, Firefox, Edge, or Safari 14+. Internet Explorer is not supported. Disable pop-up blockers in your browser settings. A wired internet connection is recommended over WiFi for stable bandwidth.
- Ensure your speakers are unmuted and functioning correctly.
Email educate@ahca.org if you need assistance.
STATEMENT OF AHCA/NCAL’S ARTIFICIAL INTELLIGENCE (AI) POLICY
To foster an environment of candor and the open exchange of ideas, AHCA/NCAL prohibits the recording of meetings by attendees. This includes but is not limited to any use of artificial-intelligence tools or assistants that record and transcribe information. AHCA/NCAL has the right to immediately remove AI tools or assistants present on calls and placed by attendees.
© 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
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- Non-member - $65
- Member - Free!
- More Information
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Contains 2 Component(s) Includes a Live Web Event on 08/06/2025 at 2:00 PM (EDT)
Join us for an insightful webinar series where you'll hear directly from passionate provider members—including leaders from the AHCA/NCAL Workforce Committee—and other industry experts who are actively shaping the future of long term care. Discover real-world strategies for attracting young talent to the field, including what’s worked, what hasn’t, and why. This is your chance to gain practical insights, ask your most pressing questions, and connect with professionals who are making a difference. Whether you're looking to spark interest in long term care careers or strengthen your workforce pipeline, this session offers valuable takeaways. Registration is free to AHCA/NCAL members. The webinar will be recorded.
Looking for fresh ideas to inspire the next generation of long term care professionals? Join AHCA/NCAL Workforce Committee members and state affiliate workforce staff as they share firsthand experiences and innovative approaches to engaging youth in their communities and facilities.
- Nicole Mattson: Nicole will share various opportunities to engage with youth at local high schools and healthcare focused career and technical education (CTE) programs—serving on advisory boards, hosting clinicals, tours, job shadowing, etc. She will also discuss how Care Providers of Minnesota led special legislation in 2023 to have work in our sector count towards elective credits. Hear more on the importance of flexible scheduling and scholarships for youth.
- Tina Sandri: Tina will share insights on DC HEAL, which is taking high school graduates from High School CTE programs throughout the District who will receive their CNA credential after graduation (summer 2025). The students will have their CNAs and work with Forest Hills as CNAs. They will enter the Advanced CNA apprenticeship, and at the end of the year, they will become A-CNAs and remain employed with Forest Hills.
- Maggie Messer: Maggie will share the multitude of ways her company engages youth. From career fairs and mock interviews with local high school students to a high school level CNA program, as well as serving as a clinical site.
- Gregory Douglas: Greg will discuss his efforts around CTE & Tech Campus – programs offered to high school students during normal class hours which can provide early credits along with preparation to become a C.N.A. or other healthcare worker related job functions.
Registration is free to AHCA/NCAL members.
If you are not able to attend live, the recording will be provided to you. A certificate of attendance will be available after webinar. (No CEs)
Instructions to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar.
Instructions to join, after registering:
- On the day of the webinar, you will be able to join 15 mins before.
- Log in and return to the contents page to open the webinar.
Email educate@ahca.org if you need assistance.
STATEMENT OF AHCA/NCAL’S ARTIFICIAL INTELLIGENCE (AI) POLICY
To foster an environment of candor and the open exchange of ideas, AHCA/NCAL prohibits the recording of meetings by attendees. This includes but is not limited to any use of artificial-intelligence tools or assistants that record and transcribe information. AHCA/NCAL has the right to immediately remove AI tools or assistants present on calls and placed by attendees.
© 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
- Maggie Messer, Director of Talent Acquisition and Engagement, Integritus Healthcare
- Gregory Douglas, Vice President of Government Affairs and Industry Advancement, Gardant Management Solutions
- Tina Sandri, MHSA, LNHA, QCP, RYT-200, President, Forest Hills of DC
- Nicole Mattson, VP of Strategic Initiatives, Care Providers of Minnesota
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Contains 9 Product(s)
During this series, hear directly from provider members – including AHCA/NCAL workforce committee members – and other experts on these matters on what has and hasn’t worked from their experiences. It is also an opportunity to get your pressing questions answered. Registration is free to AHCA/NCAL members. Each webinar will be recorded.
AHCA/NCAL is holding a webinar series this year focused on workforce related matters impacting our long term care providers across the country. This series is focused on issues from career ladders to getting more youth interested in the long term care field to hiring immigrants and refugees. During this series, hear directly from provider members – including AHCA/NCAL workforce committee members – and other experts on these matters on what has and hasn’t worked from their experiences. It is also an opportunity to get your pressing questions answered.
Registration is free to AHCA/NCAL members.
If you are not able to attend live, the recording will be provided to you. A certificate of attendance will be available after webinar. (No CEs)
Webinar's in this series will include:
- Interested in an Apprenticeship Partnership?
- Building the Path: Creating Careers in Long Term Care
- Refugee Workforce Partnerships in Long Term Care
- Career Upskilling: Creating Opportunities to Level Up
- Key Strategies for Retaining Your LTC Workforce
- Building Employee Resiliency through Person-Centered Approaches
- Why Registered Apprenticeship? How It CAN Help Build Your LTC Workforce
- Inspiring the Next Generation: Engaging Youth in Long Term Care: Part 1: Register to Attend Live
- Inspiring the Next Generation: Engaging Youth in Long Term Care: Part 2: Register to Attend Live
Follow the Instructions Below to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register.
Email educate@ahca.org if you need assistance.
STATEMENT OF AHCA/NCAL’S ARTIFICIAL INTELLIGENCE (AI) POLICY
To foster an environment of candor and the open exchange of ideas, AHCA/NCAL prohibits the recording of meetings by attendees. This includes but is not limited to any use of artificial-intelligence tools or assistants that record and transcribe information. AHCA/NCAL has the right to immediately remove AI tools or assistants present on calls and placed by attendees.
© 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
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Contains 1 Component(s) Includes a Live Web Event on 07/31/2025 at 3:00 PM (EDT)
Join National Quality Award Program staff for essential information and insights to commence your 2026 application process with precision and efficacy. This webinar will outline crucial deadlines, pivotal dates, and resources tailored to enhance applicant support. Participants will gain insight into new educational tools, as well as updates to existing resources. Participants will understand the significance of program policies and how they impact their application. Additionally, participants will also have the chance to get their questions answered.
Join National Quality Award Program staff for essential information and insights to commence your 2026 application process with precision and efficacy. This webinar will outline crucial deadlines, pivotal dates, and resources tailored to enhance applicant support. Participants will gain insight into new educational tools, as well as updates to existing resources. Participants will understand the significance of program policies and how they impact their application. Additionally, participants will also have the chance to get their questions answered.
Registration is free to AHCA/NCAL members.
If you are not able to attend live, the recording will be provided to you. A certificate of attendance will be available after webinar. (No CEs)
Instructions to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar.
Instructions to join, after registering:
- On the day of the webinar, you will be able to join 15 mins before.
- Log in and return to the contents page to open the webinar.
Email educate@ahca.org if you need assistance.
STATEMENT OF AHCA/NCAL’S ARTIFICIAL INTELLIGENCE (AI) POLICY
To foster an environment of candor and the open exchange of ideas, AHCA/NCAL prohibits the recording of meetings by attendees. This includes but is not limited to any use of artificial-intelligence tools or assistants that record and transcribe information. AHCA/NCAL has the right to immediately remove AI tools or assistants present on calls and placed by attendees.
© 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
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Contains 2 Component(s)
Attendees will leave with actionable strategies to improve outcomes, reduce administrative burden, and deliver better care under evolving managed care rules. Registration is free to AHCA/NCAL members and $65 non-members. If you are not able to attend live, the recording will be provided to you.
Recent Medicare Advantage (MA) rule changes have introduced critical tools to help skilled nursing facilities (SNFs) better manage claims denials and early termination of services. The Calendar Year (CY) 2024 Final Rule brought long-overdue improvements to transparency and accountability in the appeals process, helping reduce improper denials and clarify reimbursement pathways.
Building on this, the CY 2025 Final Rule—effective January 1, 2025—empowers SNFs with access to independent reviews and the ability to escalate cases to an Administrative Law Judge (ALJ). These changes are an important step in breaking the cycle of insurer-dominated appeals and ensuring fairer outcomes.
This session will focus on best practices to:
- Utilize independent review processes effectively.
- Escalate denials strategically to maximize reimbursement.
- Strengthen internal workflows to ensure compliance and timely responses.
- Proactively manage early terminations of services with documentation and appeal readiness.
Attendees will leave with actionable strategies to improve outcomes, reduce administrative burden, and deliver better care under evolving managed care rules.
Speakers: Christy Beard, AVP, Clinical Reimbursement, National Healthcare Corporation; Jay Nason, Senior Regional Vice President, NHC Eastern Region; Maureen McCarthy, Celtic Consulting
Registration is free to AHCA/NCAL members and $65 non-members.
If you are not able to attend live, the recording will be provided to you.
Instructions to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website, you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password, click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar.
Instructions to join, after registering:
- To open the on-demand webinar, click on the Contents tab. Click "view archived recording"
- A copy of the presentation slides and handouts are also available to download here.
Email educate@ahca.org if you need assistance.
STATEMENT OF AHCA/NCAL’S ARTIFICIAL INTELLIGENCE (AI) POLICY
To foster an environment of candor and the open exchange of ideas, AHCA/NCAL prohibits the recording of meetings by attendees. This includes but is not limited to any use of artificial-intelligence tools or assistants that record and transcribe information. AHCA/NCAL has the right to immediately remove AI tools or assistants present on calls and placed by attendees.
© 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
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- Non-member - $65
- Member - Free!
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Contains 2 Component(s) Recorded On: 07/22/2025
This session will provide an overview of the manual’s key components, walk through practical strategies for customizing content to your facility, and show how to transform the manual into a fully functional Emergency Preparedness Program. Through real-world examples and expert insights, attendees will gain the tools and confidence to apply the manual effectively and build a program tailored to their risks, residents, and operational realities. Registration is free to AHCA/NCAL members and $65 for non-members. After viewing the recording, a certificate of attendance is available to print.
Join Jensen Hughes and the National Center for Assisted Living (NCAL) for an in-depth walkthrough of NCAL’s new Assisted Living Emergency Preparedness and Procedure Manual. This essential resource is designed to help assisted living providers meet regulatory expectations, strengthen emergency readiness, and protect residents and staff during crises. This session will provide an overview of the manual’s key components, walk through practical strategies for customizing content to your facility, and show how to transform the manual into a fully functional Emergency Preparedness Program. Through real-world examples and expert insights, attendees will gain the tools and confidence to apply the manual effectively and build a program tailored to their risks, residents, and operational realities.
By the end of this webinar, participants will be able to:
- Understand the structure, content, and purpose of NCAL’s Assisted Living Emergency Preparedness and Procedure Manual.
- Identify which elements of the manual require customization to reflect their specific facility risks, resources, and operational context.
- Apply practical tips and best practices for adapting the manual into a living, site-specific Emergency Preparedness Program.
- Develop a clear action plan to engage stakeholders, integrate emergency preparedness into daily operations, and ensure ongoing program sustainability and compliance.
Registration is free to AHCA/NCAL members and $65 non-members.
If you are not able to attend live, the recording will be provided to you.
Instructions to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website, you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password, click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar.
Instructions to begin, after registering:
- To open the on-demand webinar, click on the Contents tab. Click "view archived recording"
- A copy of the presentation slides and handouts are also available to download here.
Email educate@ahca.org if you need assistance.
STATEMENT OF AHCA/NCAL’S ARTIFICIAL INTELLIGENCE (AI) POLICY
To foster an environment of candor and the open exchange of ideas, AHCA/NCAL prohibits the recording of meetings by attendees. This includes but is not limited to any use of artificial-intelligence tools or assistants that record and transcribe information. AHCA/NCAL has the right to immediately remove AI tools or assistants present on calls and placed by attendees.
© 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
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- Non-member - $65
- Member - Free!
- More Information
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Contains 157 Component(s), Includes Credits
This series builds upon training and education administrators received in their Administrator in Training programs and clarifies the rationale behind the actions nursing facility administrators should take each day to effectively manage their facilities. Cost: $450 AHCA members and $650 Non-members.
The Nursing Home Administration series delivers a comprehensive review of key topics that affect how successfully administrators operate skilled nursing facilities. The modules relate to all aspects of facility management including financial, clinical, regulatory, and leadership. Under each of these overarching topics, are detailed webinars that review important topics including:
• Payers and cost reporting
• Revenue cycle management
• PDPM
• PBJs
• CMS 5-star quality measures• The history of long-term care regulations
• How statutes, regulations, and guidance differ
• Leadership and team building
• Survey preparation
• Post-survey actions, including QAPI and writing plans of correction.This series builds upon training and education administrators received in their Administrator in Training programs and clarifies the rationale behind the actions nursing facility administrators should take each day to effectively manage their facilities.
Cost: $450 AHCA members | $650 Non-members
Group purchase with discount structure is available for groups of two or more. There are no refunds and no transfers. Visit the FAQs to know more about the discount offered.
Welcome Video:
- Clifton J. Porter II, AHCA President and CEO
Presenters:
- Crystal Bowens, DHA, MSN, LNHA, RN, GERO-BC, PMP, CIC
- Hawley Hunt, Senior Director, Regulatory and Quality Services, American Health Care Association
- Amy Miller RN, BSN, RAC-CT, CPC, Director, Clinical and Regulatory Services, American Health Care Association
- Nisha Hammel, MSW, Vice President, Reimbursement Policy and Population Health, American Health Care Association
Closing Video:
- Urvi Patel, MPH, Senior Director – Quality Improvement
Credits Offered:
21.5 continuing education hours (CEs) from the National Association of Long Term Care Administrator Boards (NAB) and 21.5 contact hours through the Iowa Board of Nursing are available upon course completion.
Instructions to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register.
Instructions to Begin, after registering:
- To begin the training, click on the Contents tab.
- Participants can move throughout the course by clicking on the header of each module to expand or minimize their view.
Email educate@ahca.org if you need technical assistance. For questions regarding course content, please email regulatory@ahca.org.
© 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
Frequently Asked Questions
Download a copy of the list of course contents to review what is offered.
Do you have to be an AHCA member to register ?
No. Both AHCA members and nonmembers are eligible to participate in the course. Registration fees vary upon membership.
How much does it cost to take the training?
Registration fee: $450 members, $650 nonmembers. Registration is required as an individual log in and not more than one individual registering for access.
How can an organization group register and pay for NHA Essentials?
Group purchase is available for groups of 2 or more. AHCA offers the following discount structure for groups: 2-4 registrations will receive $25 off each registration. 5 or more registrations will receive $50 off each registration. And 10 or more receive $100 off.
To qualify for group discounts on registrations, advance email requests to educate@ahca.org and invoice payments are required.
After full payment is made for group purchase of the course, you will be provided with a unique code for the individuals to use online during the course registration process, which will translate to $0 due upon registration (because full payment has already been received).
One code will be provided for each group with a max allowance of times that the code can be used based on the group’s payment.
Each individual will need to login to the AHCA website to access ahcancalED and then complete their own registration using the group code.
Do I need to review the modules in the order they appear?
No. The modules are listed in the recommended order for viewing, but participants should consider their current roles and responsibilities, mentor recommendations, and time management.
Learners are required to view the introduction video before completing the remainder of the course. The closing video is required before completing the final exam.
What does a participant get when they complete the course?
Participants receive one certificate at the completion of the course. Awarding them:
- 21.5 continuing education hours (CEs) from the National Association of Long Term Care Administrator Boards (NAB)
- 21.5 contact hour through the Iowa Board of Nursing
I am having technical difficulties, who can help?
-- for a better web experience, please use Google Chrome Internet Browser and NOT Internet Explorer.
Please email us at educate@ahca.org.
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- Non-member - $650
- Member - $450
- *Further discounts may apply once you log in.
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Contains 21 Component(s)
The "Bronze Criteria Series" is a sequential series of videos, each covering an individual question in the Bronze Criteria. You will write your Bronze application as you view the series, resulting in a complete application, ready to submit at the end of the series.
Thank you for your interest in the AHCA/NCAL National Quality Award Program! The Bronze Award is the first step in the Quality Award journey. Through the Bronze criteria, you will assess your organization's mission, vision and other key factors that lead to success. This effort will provide a strong foundation for later Silver and Gold Award applications.
The "Bronze Criteria Series" is a sequential series of videos, each covering an individual question in the Bronze Criteria. You will write your Bronze application as you view the series, resulting in a complete application, ready to submit at the end of the series.
Please note while these videos may be viewed in any order, the National Quality Award Program recommends viewing these videos in order and in totality.
Permission to use, copy and/or distribute any documentation and/or related images from this series shall be expressly obtained from AHCA.
© 2025 American Health Care Association. All rights reserved.
All National Quality Award Bronze Series materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
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