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Contains 1 Component(s) Includes a Live Web Event on 09/30/2026 at 2:00 PM (EDT)
Attendees will hear more on AHCA/NCAL's AI resources, developed specifically to help members better understand and implement AI in their organizations. You'll leave with andd webinar resources and ideas you can begin using right away. Registration is free to AHCA/NCAL Members
Artificial intelligence (AI) is transforming the way we work—and it has the potential to help long term care providers address workforce challenges, improve efficiency, and enhance resident care. But where should you start, and what are the risks to consider? Join us for this AI workforce webinar series kicking off this Fall, with more to come in 2027.
AHCA/NCAL provider members and staff will provide an introductory webinar panel discussion on how AI can support the long-term care workforce. Panelists will explore practical use cases, discuss the benefits and limitations of AI, and share important considerations for using these tools responsibly and effectively.
Attendees will hear more on AHCA/NCAL's AI resources, developed specifically to help members better understand and implement AI in their organizations. You'll leave with additional webinar resources and ideas you can begin using right away.
Bring your questions! The webinar will include a live Q&A, giving you the opportunity to ask industry experts about AI, workforce applications, implementation strategies, and what the future of AI means for long term care.
Those that should attend: LTC provider leaders, clinicians and H.R. who influence staffing, operations, clinical care, and workforce development.
Panelists:
Dana Ritchie (Moderator) – AHCA’s Associate VP of Workforce & Constituency Services
Dan Ciolek – AHCA’s Associate VP of Therapy Advocacy
Amy Miller – AHCA’s Director of Clinical and Regulatory Services
Neelam Rahatekar – Chief Financial & Operations Officer at Jewish HomeLife
Jennifer Pyne MSN, RN, QCP-CT – VP of Clinical Operations, Genesis Healthcare
Registration is free to AHCA/NCAL Members
Instructions to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar.
Instructions to view, after registering:
- Log in and return to the contents page.
- The webinar will be open 15 mins before the live start time.
Email educate@ahca.org if you need assistance.
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Contains 12 Product(s)
During this series, hear directly from provider members – including AHCA/NCAL workforce committee members – and other experts on these matters on what has and hasn’t worked from their experiences. It is also an opportunity to get your pressing questions answered. Registration is free to AHCA/NCAL members. Each webinar will be recorded.
AHCA/NCAL is holding a webinar series this year focused on workforce related matters impacting our long term care providers across the country. This series is focused on issues from career ladders to getting more youth interested in the long term care field to hiring immigrants and refugees. During this series, hear directly from provider members – including AHCA/NCAL workforce committee members – and other experts on these matters on what has and hasn’t worked from their experiences. It is also an opportunity to get your pressing questions answered.
Registration is free to AHCA/NCAL members.
If you are not able to attend live, the recording will be provided to you. A certificate of attendance will be available after webinar. (No CEs)
Webinar's in this series will include:
- Interested in an Apprenticeship Partnership?
- Building the Path: Creating Careers in Long Term Care
- Refugee Workforce Partnerships in Long Term Care
- Career Upskilling: Creating Opportunities to Level Up
- Key Strategies for Retaining Your LTC Workforce
- Building Employee Resiliency through Person-Centered Approaches
- Why Registered Apprenticeship? How It CAN Help Build Your LTC Workforce
- Inspiring the Next Generation: Engaging Youth in Long Term Care: Part 1
- Resource: How To Guide: Hosting a Facility Tour
- Inspiring the Next Generation: Engaging Youth in Long Term Care: Part 2:
- Building Resilient Teams Through Cross-Training: Strategies, Challenges, and Success Stories
- Where Students and Community Meet: Transforming Workforce and Resident Experiences Together
- Introduction to AI for Long Term Care: Supporting the Workforce with Smart Technology
Follow the Instructions Below to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register.
Email educate@ahca.org if you need assistance.
STATEMENT OF AHCA/NCAL’S ARTIFICIAL INTELLIGENCE (AI) POLICY
To foster an environment of candor and the open exchange of ideas, AHCA/NCAL prohibits the recording of meetings by attendees. This includes but is not limited to any use of artificial-intelligence tools or assistants that record and transcribe information. AHCA/NCAL has the right to immediately remove AI tools or assistants present on calls and placed by attendees.
© 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
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Contains 1 Component(s) Includes a Live Web Event on 09/10/2026 at 3:00 PM (EDT)
This session provides an overview of the National Quality Award Program, with a focus on helping first-time applicants understand the structure and purpose of the program. This session is intended for individuals or organizations considering participation in the program for the first time.
This session provides an overview of the National Quality Award Program, with a focus on helping first-time applicants understand the structure and purpose of the program.
Participants will:
- Gain a foundational understanding of the program’s framework and key components.
- Learn how the application process encourages organizations to examine and improve their internal processes.
- Identify the initial steps involved in beginning the Quality Award journey.
- Have the opportunity to ask questions and receive clarification from program staff.
This session is intended for individuals or organizations considering participation in the program for the first time.
Registration is free to AHCA/NCAL members.
Instructions to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar.
Instructions to join, after registering:
- Log in and return to the contents page to open the webinar.
Email educate@ahca.org if you need technical assistance.
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Contains 3 Component(s)
Through these realistic interactions, participants will explore how moments such as public inquiries, transitions of care, differing expectations, or complex behavioral situations can either create additional challenges or become opportunities to demonstrate professionalism, empathy, and collaboration. Part II of this training consists of three scenario-based scripts designed to build practical, applicable skills and facilitate meaningful discussion among team members. Registration is free to AHCA/NCAL members.
CEC Customer Service Management Subcommittee
The Turning Tension into Trust Team Training Program continues with Part II, now available on ahcancalED. Developed by and for long term care providers, this customer experience and satisfaction resource equips frontline staff and leaders with practical skills to navigate challenging interactions, strengthen relationships, and build trust with residents, families, external partners, and community stakeholders.
In today’s long term care environment, interactions with external stakeholders are critical moments that shape confidence, collaboration, and overall perception of care. Whether communicating with media representatives, hospital partners, or specialized care teams, the way organizations respond during moments of uncertainty, concern, or disagreement can significantly influence trust and outcomes. This program focuses on transforming challenging situations into opportunities for connection, transparency, and stronger partnerships through effective communication and teamwork.
Part II of the training centers on real-life customer experience scenarios involving external stakeholders, including media relations, hospital partnerships, and dementia care units. These scenarios reflect common interactions where communication, coordination, and response strategies play a critical role in maintaining trust, supporting relationships, and reinforcing a commitment to quality care.
Through these realistic interactions, participants will explore how moments such as public inquiries, transitions of care, differing expectations, or complex behavioral situations can either create additional challenges or become opportunities to demonstrate professionalism, empathy, and collaboration.
Part II of this training consists of three scenario-based scripts designed to build practical, applicable skills and facilitate meaningful discussion among team members. Each scenario examines the unique dynamics of working with external stakeholders in long term care, including the importance of timely communication, relationship management, transparency, and consistent responses. Participants will learn how to recognize stakeholder concerns, communicate effectively across organizations, manage challenging conversations, and apply approaches that strengthen confidence in the care experience.
Each scenario may be completed independently or together as part of a comprehensive team-based learning program.
Registration is free to AHCA/NCAL members.
Questions about the resource may be sent to research@ahca.org. Technical assistance may be directed to educate@ahca.org.
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Contains 2 Component(s)
Learn how to start a 2027 application with expert guidance from National Quality Award Program staff. This webinar will outline crucial deadlines, pivotal dates, and resources tailored to enhance applicant support. Participants will gain insight into new educational tools, as well as updates to existing resources. Participants will understand the significance of program policies and how they impact their application. Additionally, participants will also have the chance to get their questions answered. Registration is free to AHCA/NCAL members.
Learn how to start a 2027 application with expert guidance from National Quality Award Program staff. This webinar will outline crucial deadlines, pivotal dates, and resources tailored to enhance applicant support. Participants will gain insight into new educational tools, as well as updates to existing resources. Participants will understand the significance of program policies and how they impact their application. Additionally, participants will also have the chance to get their questions answered.
Registration is free to AHCA/NCAL members.
Instructions to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register for the webinar.
Instructions to join, after registering:
- Log in and return to the contents page to open the webinar.
Email educate@ahca.org if you need technical assistance.
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Contains 22 Component(s)
The Maintenance Director Resource is designed to support long-term care facility managers and maintenance directors in developing compliant environmental programs that meet regulatory standards. Registration is free for AHCA/NCAL Members and $65 non-members. For those who are unable to attend live, a recording will be provided to you.
The maintenance director resource is designed to support long-term care facility managers and maintenance directors in building compliant environmental programs that meet regulatory standards.
The Maintenance Director Training Course is structured into seven focused modules, each addressing critical areas of facility safety and compliance:
- Maintenance Director Overview
- Fire and Smoke Door Inspection
- Generator Inspection, Testing, and Maintenance
- Portable Patient-Care Related Electrical Equipment (PCREE) Testing
- Kitchen Fire Safety & Compliance
- Oxygen Cylinder Storage
- Sprinkler System ITM
Each module includes educational videos, downloadable PowerPoint presentations, and handouts to support learning and implementation. This training isn’t just informative, it’s compliance-driven.
Upon successful completion, participants receive a certificate that can be used to demonstrate competency in fire and smoke door inspections, fulfilling annual requirements under NFPA 80 and NFPA 105, as part of the 2012 Life Safety Code®.
Whether you’re looking to train new staff or reinforce existing protocols, this course offers flexible learning options. Modules can be completed individually or as a full series, allowing facilities to tailor the experience to their specific needs.
Cost: Free for AHCA/NCAL Members | $65 non-members
No CEs awarded upon completion.
Instructions to Register:
- For optimal performance, please use the latest version of Chrome, Firefox, Edge, or Safari 14+.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website, you will be able to register by clicking the green register button at the top right of the page.
- If you have forgotten your password, click here.
- If you are new to the site, you can create an account here. Answer all fields on the 'Create an Account' page, especially when locating your company name. You can search by name or zip code. After creating an account, you will be able to register.
- If you are unsure if you are a member of AHCA, you can email update@ahca.org to confirm your membership status.
Instructions to Begin, after registering:
- To begin the training, click on the Contents tab.
- Participants can move throughout the lessons in the course by clicking on the header of each module to expand or minimize their view.
Email educate@ahca.org if you need technical assistance. Questions regarding Life Safety and Emergency Preparedness, or this training, please email EmergencyPrep@ahca.org
© 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of the American Health Care Association
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- Non-member - $65
- Member - Free!
- *Further discounts may apply once you log in.
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Contains 21 Component(s)Newly Updated!
The "Bronze Criteria Series" is a sequential series of videos, each covering an individual question in the Bronze Criteria. You will write your Bronze application as you view the series, resulting in a complete application, ready to submit at the end of the series.
Thank you for your interest in the AHCA/NCAL National Quality Award Program! The Bronze Award is the first step in the Quality Award journey. Through the Bronze criteria, you will assess your organization's mission, vision and other key factors that lead to success. This effort will provide a strong foundation for later Silver and Gold Award applications.
The "Bronze Criteria Series" is a sequential series of videos, each covering an individual question in the Bronze Criteria. You will write your Bronze application as you view the series, resulting in a complete application, ready to submit at the end of the series.
Please note while these videos may be viewed in any order, the National Quality Award Program recommends viewing these videos in order and in totality.
Permission to use, copy and/or distribute any documentation and/or related images from this series shall be expressly obtained from AHCA.
© 2026 American Health Care Association. All rights reserved.
All National Quality Award Bronze Series materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
Cathy Bergland
Baldrige Expert, Gold Panel Judge, Examiner
CB Leadership Group
Cathy is the lead consultant and owner of the CB Leadership Group. The CB Leadership Group focuses in the areas of Leadership Development, Intercultural Competence, and Performance Excellence. She brings nearly 40 years of leadership and experience, having served in and with various older adult organizations.
Cathy has more than 15 years of experience with the Performance Excellence Criteria (Baldrige Criteria). She serves as a Judge, Trainer, Examiner, and chair of the Board for the AHCA/NCAL Quality Award program and is certified through the Performance Excellence Network in Minnesota to perform organizational assessments and evaluate organizational performance.
Cathy received her undergraduate degree in Music Therapy from the University of Wisconsin-Eau Claire, her MBA from the University of St. Thomas, and is also a licensed Nursing Home Administrator. She has filled adjunct faculty positions with the University of Wisconsin-Eau Claire (Health Care Administration) and Bethel University (MBA Program). She is a Qualified Administrator (QA) for the Intercultural Development Inventory (IDI). She also serves on several Boards, providing governance and oversight to those organizations.
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- *Further discounts may apply once you log in.
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Contains 156 Component(s), Includes Credits
This series builds upon training and education administrators received in their Administrator in Training programs and clarifies the rationale behind the actions nursing facility administrators should take each day to effectively manage their facilities. Cost: $450 AHCA members and $650 Non-members.
The Nursing Home Administration series delivers a comprehensive review of key topics that affect how successfully administrators operate skilled nursing facilities. The modules relate to all aspects of facility management including financial, clinical, regulatory, and leadership. Under each of these overarching topics, are detailed webinars that review important topics including:
• Payers and cost reporting
• Revenue cycle management
• PDPM
• PBJs
• CMS 5-star quality measures• The history of long-term care regulations
• How statutes, regulations, and guidance differ
• Leadership and team building
• Survey preparation
• Post-survey actions, including QAPI and writing plans of correction.This series builds upon training and education administrators received in their Administrator in Training programs and clarifies the rationale behind the actions nursing facility administrators should take each day to effectively manage their facilities.
Cost: $450 AHCA members | $650 Non-members.
Group purchase with discount structure is available for groups of two or more. There are no refunds and no transfers. Visit the FAQs to know more about the discount offered.
Welcome Video:
- Clifton J. Porter II, AHCA President and CEO
Presenters:
- Crystal Bowens, DHA, MSN, LNHA, RN, GERO-BC, PMP, CIC
- Hawley Hunt, Senior Director, Regulatory and Quality Services, American Health Care Association
- Amy Miller RN, BSN, RAC-CT, CPC, Director, Clinical and Regulatory Services, American Health Care Association
- Nisha Hammel, MSW, Vice President, Reimbursement Policy and Population Health, American Health Care Association
Closing Video:
- Urvi Patel, MPH, Senior Director – Quality Improvement
Credits Offered:
21.5 continuing education hours (CEs) from the National Association of Long Term Care Administrator Boards (NAB) and 21.5 contact hours are available upon course completion.
Instructions to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register.
Instructions to Begin, after registering:
- To begin the training, click on the Contents tab.
- Participants can move throughout the course by clicking on the header of each module to expand or minimize their view.
Email educate@ahca.org if you need technical assistance. For questions regarding course content, please email regulatory@ahca.org.
© 2025 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
Frequently Asked Questions
Download a copy of the list of course contents to review what is offered.
Do you have to be an AHCA member to register ?
No. Both AHCA members and nonmembers are eligible to participate in the course. Registration fees vary upon membership.
How much does it cost to take the training?
Registration fee: $450 members, $650 nonmembers. Registration is required as an individual log in and not more than one individual registering for access.
How can an organization group register and pay for NHA Essentials?
Group purchase is available for groups of 2 or more. AHCA offers the following discount structure for groups: 2-4 registrations will receive $25 off each registration. 5 or more registrations will receive $50 off each registration. And 10 or more receive $100 off.
To qualify for group discounts on registrations, advance email requests to educate@ahca.org and invoice payments are required.
After full payment is made for group purchase of the course, you will be provided with a unique code for the individuals to use online during the course registration process, which will translate to $0 due upon registration (because full payment has already been received).
One code will be provided for each group with a max allowance of times that the code can be used based on the group’s payment.
Each individual will need to login to the AHCA website to access ahcancalED and then complete their own registration using the group code.
Do I need to review the modules in the order they appear?
No. The modules are listed in the recommended order for viewing, but participants should consider their current roles and responsibilities, mentor recommendations, and time management.
Learners are required to view the introduction video before completing the remainder of the course. The closing video is required before completing the final exam.
What does a participant get when they complete the course?
Participants receive one certificate at the completion of the course. Awarding them:
- 21.5 continuing education hours (CEs) from the National Association of Long Term Care Administrator Boards (NAB)
- 21.5 contact hour through the Iowa Board of Nursing
I am having technical difficulties, who can help?
-- for a better web experience, please use Google Chrome Internet Browser and NOT Internet Explorer.
Please email us at educate@ahca.org.
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- Non-member - $650
- Member - $450
- *Further discounts may apply once you log in.
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Contains 3 Component(s)
The Accidents Webinar will review regulations related to supervision to avoid accidents. It also pulls together various resources available on ahcancalED, as well as external resources. The Webinar provides resources for development of policies to remain compliant with accident regulations. Finally, real-life case studies will be reviewed with explanations for what facilities should do if similar events occur. Facility Registration is $100 AHCA/NCAL members
The Accidents Webinar will review regulations related to supervision to avoid accidents. It also pulls together various resources available on ahcancalED, as well as external resources. The Webinar provides resources for development of policies to remain compliant with accident regulations. Finally, real-life case studies will be reviewed with explanations for what facilities should do if similar events occur.
Facility Registration is $100 AHCA/NCAL members
Subscription access is available for one year.
Audience: Facility leadership, DONs, and Administrators, Regional Staff
Follow the Instructions Below to Register:
- To avoid technical problems, use Google Chrome.
- Members will need to log in using their existing email and password first.
- Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password click here.
- If you are new to the site, you can create an account here. Answer all fields on the create an account page- especially locating your company name. You can search by name or zip code. After creating an account, you will be able to register.
Email educate@ahca.org if you need assistance.
© 2023 American Health Care Association. All rights reserved. Materials subject to this copyright may be photocopied or distributed for the purpose of nonprofit or educational advancement. The use, photocopying, and distribution for commercial purposes of any of these materials is expressly prohibited without the prior written permission of American Health Care Association.
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- Member - $100
- *Further discounts may apply once you log in.
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Contains 1 Component(s)
In a webinar hosted by the American Health Care Association/National Center for Assisted Living (AHCA/NCAL), ORCF will provide a brief overview of the Section 232 program and address key asset management and production matters. This webinar is open to AHCA/NCAL members and non-members. There is no charge for participation. Membership to AHCA/NCAL is not required to access the materials however, you will need to create an account to identify your personal access to the materials.
In a webinar hosted by the American Health Care Association/National Center for Assisted Living (AHCA/NCAL), ORCF will provide a brief overview of the Section 232 program and address key asset management and production matters. There is no charge for participation. Although membership to AHCA/NCAL is not required to participate in the webinar, you will still need to create an AHCA/NCAL username and password to register for the webinar.
Presentation topics will include:
- Section 232 Program Overview
- Underwriting Hot Topics
- Improving Loan Performance in the Portfolio
- Policy Updates
- Resources and Questions
Speakers:
- Angela Collier-Mills, Director, Asset Management Division, Office of Residential Care Facilities, HUD
- Jeremy Robitaille, Acting Deputy Director, Asset Management Division, Office of Residential Care Facilities, HUD
- John Hartung, Director, Policy, Risk Analysis and Lender Relations Division, Office of Residential Care Facilities, HUD
- Tim Gruenes, Director, Production Division, Office of Residential Care Facilities, HUD
Webinar Q&A Follow-Up:
Q: Will NOVs be issued on all DSCR below 1.00?
A: NOVs will not be issued on all DSCR below 1.00. HUD is focused on projects with a history of underperformance (Chronic DSCR) and the agency is building out the process
How to Register:
- To avoid technical problems, use Google Chrome.
- Participants will need to login using their existing ahcancalED username and password first.
- Once you are logged in to the website you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password click here.
- If you are new to the site, you can create an account here. After creating an account, you will be able to register for the webinar.
Instructions to join, after registering:
- Log in and return to the contents page to open the webinar.
Need further assistance? Email educate@ahca.org
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- Member - Free!
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