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382 Results

  • How do I use LTC Trend Tracker as an Assisted Living?

    Contains 7 Component(s)

    Learn how to use LTC Trend Tracker as one of your tools for Quality Improvement. In these videos, you will learn how to utilize and modify the assisted living dashboard, customize the assisted living quality measures report, and upload assisted living data.

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    How to Register in ahcancalED 

    Easy as 1, 2, 3 !

     

    Step 1

    image

    Go to the ahcancalED site at https://educate.ahcancal.org/and log in using the orange button in the upper left hand corner.

    Use your usual user name and password that you would use for LTC Trend Tracker or the AHCA NCAL website.  


    Don’t have one or can’t remember?

    Click the log in button and follow the directions found under the search button that reads-“If you need help retrieving your Username or Password, click here”.

    *Please note* you must add your member facility name to your login


    Once you are in and can see your name in the upper left hand corner, you are ready to go.

    Step 2

    image

    From the home page click on a category (Resources, Training, Webinars or Trending Now) For this demonstration, let’s try hovering over Webinars until upcoming webinars displays. 

    Under “upcoming webinars” go to a product in which you are interested. Click on the title.

    You’ll be redirected to the site where you can register for the product. This allows you to view the overview, handouts or resources associated with that product.

    Step 3

    image

    Almost there!

    Click the green register button.

    Fill out the registration details and voila! The products are yours to use indefinitely and can be found in your dashboard.

    FYI: after registering, you will be automatically notified when the recording of the webinar is ready.


    Need further help? Email us at educate@ahca.org

    We’ll walk you through it.

     

    General Description: 

    Learn how to use LTC Trend Tracker as one of your tools for Quality Improvement. In these videos, you will learn how to utilize and modify the assisted living dashboard, customize the assisted living quality measures report, and upload assisted living data. 

    Learning Objectives:

    1. Learn how to utilize and customize the assisted living dashboard
    2. Learn how to customize and run an assisted living quality measures report  
    3. Understand the measures and upload data

    Speaker:

    Lindsay Schwartz, Ph.D., Associate Vice President, Workforce & Quality Improvement, NCAL

  • International Dysphagia Diet Standardization Initiative (IDDSI)

    Contains 1 Component(s)

    This session will present the International Dysphagia Diet Standardization Initiative (IDDSI) which is a global standard with terminology and definitions to describe texture modified foods and thickened liquids used for individuals with dysphagia of all ages.

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    How to Register in ahcancalED 

    Easy as 1, 2, 3 !

     

    Step 1

    image

    Go to the ahcancalED site at https://educate.ahcancal.org/and log in using the orange button in the upper left hand corner.

    Use your usual user name and password that you would use for LTC Trend Tracker or the AHCA NCAL website.  


    Don’t have one or can’t remember?

    Click the log in button and follow the directions found under the search button that reads-“If you need help retrieving your Username or Password, click here”.

    *Please note* you must add your member facility name to your login


    Once you are in and can see your name in the upper left hand corner, you are ready to go.

    Step 2

    image

    From the home page click on a category (Resources, Training, Webinars or Trending Now) For this demonstration, let’s try hovering over Webinars until upcoming webinars displays. 

    Under “upcoming webinars” go to a product in which you are interested. Click on the title.

    You’ll be redirected to the site where you can register for the product. This allows you to view the overview, handouts or resources associated with that product.

    Step 3

    image

    Almost there!

    Click the green register button.

    Fill out the registration details and voila! The products are yours to use indefinitely and can be found in your dashboard.

    FYI: after registering, you will be automatically notified when the recording of the webinar is ready.


    Need further help? Email us at educate@ahca.org

    We’ll walk you through it.

     

    This session will present the International Dysphagia Diet Standardization Initiative (IDDSI) which is a global standard with terminology and definitions to describe texture modified foods and thickened liquids used for individuals with dysphagia of all ages. Implementation of the IDDSI framework in LTC consisting of a continuum of 8 levels (0-7) will be presented. IDDSI has been endorsed by the Academy of Nutrition and Dietetics and also the American Speech-Language-Hearing Association and will involve the entire interdisciplinary team involvement and support for success.

    Suggested Audience: Administrators, Nurses, Physicians/NP, Registered Dietitians, Speech Language Pathologists, Diet Technicians, Dietary Managers

    Objectives:
    After attending this session, attendees will be able to:
    1. Describe the International Dysphagia Diet Standardization Initiative (IDDSI) being implemented in the US
    2. Recognize the 8 Levels on the framework/continuum.
    3. Identify resources to help implement in the facility as “Best Practice”

    Brenda Richardson, MA, RDN, LD, CD, FAND

    LTC Nutrition Expert, President-Brenda Richardson, LLC

    Brenda Richardson, MA, RDN, LD, CD, FAND has more than thirty years of proven success in directing multi-million dollar food service and nutrition operations. Brenda is a national lecturer, author/contributing author of many professional books and publications, and serves on state and national offices in the Academy of Nutrition and Dietetics. Her expertise is in demand as she has successfully assisted healthcare facilities cited with serious and immediate jeopardy deficiencies, achieve and sustain positive nutritional outcomes. Brenda is a Fellow with the Academy of Nutrition and Dietetics and serves on the Academy Finance and Audit Committee. Brenda has served on the Academy’s IMPACT Act Task Force, the Academy CMS Work Group; the Academy Positions Committee, and is Past- Chair of the Academy’s Political Action Committee (ANDPAC). In 2010, Brenda received the Academy’s “2010 Grassroots Excellence Award” and the Indiana Academy’s 2010 Honored Dietitian Award. In 2016, Brenda was then awarded the Academy’s prestigious Medallion Award for dedication to the high standards of the nutrition and dietetics profession through active participation, leadership and devotion to serving others in dietetics and allied health fields. Brenda has been selected as the Academy’s 2019 Lenna Frances Cooper Memorial Lecturer in recognition of her distinguished career and remarkable contributions to the nutrition and dietetics profession Brenda’s practical experience and skills put her in demand for advocating the profession, and professional speaking throughout the country.

  • Introducing the AL Cost Calculator

    Contains 1 Component(s) Recorded On: 08/15/2018

    The AL Cost Calculator is a new, online tool available exclusively to members of NCAL. This enhanced resident assessment tool will allow assisted living providers to assess how costs are allocated across residents. Member providers will be able to harness this information to make targeted staffing decisions across their entire organizations. Join us for this live release event to learn more about how the AL Cost Calculator can benefit your organization and for an on-screen demo on how to use this new member tool.

    image

    How to Register in ahcancalED 

    Easy as 1, 2, 3 !

     

    Step 1

    image

    Go to the ahcancalED site at https://educate.ahcancal.org/and log in using the orange button in the upper left hand corner.

    Use your usual user name and password that you would use for LTC Trend Tracker or the AHCA NCAL website.  


    Don’t have one or can’t remember?

    Click the log in button and follow the directions found under the search button that reads-“If you need help retrieving your Username or Password, click here”.

    *Please note* you must add your member facility name to your login


    Once you are in and can see your name in the upper left hand corner, you are ready to go.

    Step 2

    image

    From the home page click on a category (Resources, Training, Webinars or Trending Now) For this demonstration, let’s try hovering over Webinars until upcoming webinars displays. 

    Under “upcoming webinars” go to a product in which you are interested. Click on the title.

    You’ll be redirected to the site where you can register for the product. This allows you to view the overview, handouts or resources associated with that product.

    Step 3

    image

    Almost there!

    Click the green register button.

    Fill out the registration details and voila! The products are yours to use indefinitely and can be found in your dashboard.

    FYI: after registering, you will be automatically notified when the recording of the webinar is ready.


    Need further help? Email us at educate@ahca.org

    We’ll walk you through it.

     

    The AL Cost Calculator is a new, online tool available exclusively to members of NCAL. This enhanced resident assessment tool will allow assisted living providers to assess how costs are allocated across residents. Member providers will be able to harness this information to make targeted staffing decisions across their entire organizations. Join us for this live release event to learn more about how the AL Cost Calculator can benefit your organization and for an on-screen demo on how to use this new member tool.

    Targeted Learners

    Assisted living corporate leadership; administrators/executive directors; directors of nursing

    Learning Objectives

    • Receive an overview of the AL Cost Calculator’s general features
    • Learn how to use the resident assessment tool and calculate monthly costs through a live demonstration
    • Understand how to customize and export the data for your organization’s needs to then make targeted staffing decisions  

    Speakers: 

    Chris Mason, President & CEO, Senior Housing Managers
    Chris Mason is the president & CEO of Senior Housing Managers and a past chair of the NCAL Board of Directors. His company operates assisted living, residential care homes, and nursing centers in Oregon and Washington. Chris’s career in long term care spans 30 years

    Cheryl Field, Chief Product Officer, Prime Care Technologies
    Cheryl Field is the Chief Product Officer at Prime Care Technologies, which
    developed the AL Cost Calculator. She is certified in Rehabilitation
    Nursing and has more than 25 years of experience in professional
    nursing, specializing in rehabilitation in the acute and post-acute
    areas, with a concentration in reimbursement.

  • How to interpret SNF VBP Performance Score reports

    Contains 3 Component(s)

    Center for Medicare and Medicaid Services (CMS) just released on August 2nd, 2018, the SNF VBP confidential reports that contains the payment adjustment factor to be applied to all SNF part A claims on October 1st, 2018 through September 2019. This payment adjustment factor may result in a decrease of up to 2% or increase up to 1.65% in your SNF Part A payments. This short video will use actual reports to discuss how to interpret your adjustment factor. it will also go over the SNF RM rates that will result in a payment cut, no cut as well as a payment increase. resources to access the reports are also provided. The presentation is a short video less than 15 minutes and also has a short set of power point slides as additional resource. Having a copy of your actual report, which you can access through the QIES portal in CASPER will be helpful.

    image

    How to Register in ahcancalED 

    Easy as 1, 2, 3 !

     

    Step 1

    image

    Go to the ahcancalED site at https://educate.ahcancal.org/and log in using the orange button in the upper left hand corner.

    Use your usual user name and password that you would use for LTC Trend Tracker or the AHCA NCAL website.  


    Don’t have one or can’t remember?

    Click the log in button and follow the directions found under the search button that reads-“If you need help retrieving your Username or Password, click here”.

    *Please note* you must add your member facility name to your login


    Once you are in and can see your name in the upper left hand corner, you are ready to go.

    Step 2

    image

    From the home page click on a category (Resources, Training, Webinars or Trending Now) For this demonstration, let’s try hovering over Webinars until upcoming webinars displays. 

    Under “upcoming webinars” go to a product in which you are interested. Click on the title.

    You’ll be redirected to the site where you can register for the product. This allows you to view the overview, handouts or resources associated with that product.

    Step 3

    image

    Almost there!

    Click the green register button.

    Fill out the registration details and voila! The products are yours to use indefinitely and can be found in your dashboard.

    FYI: after registering, you will be automatically notified when the recording of the webinar is ready.


    Need further help? Email us at educate@ahca.org

    We’ll walk you through it.

     

    Important Note: Due to technical formatting, please DO NOT use the Internet Explorer Browser to view the video component within this product.


    Center for Medicare and Medicaid Services (CMS) just released on August 2nd, 2018, the SNF VBP confidential reports that contains the payment adjustment factor to be applied to all SNF part A claims on October 1st, 2018 through September 2019. This payment adjustment factor may result in a decrease of up to 2% or increase up to 1.65% in your SNF Part A payments. This short video will use actual reports to discuss how to interpret your adjustment factor. It will also go over the SNF RM rates that will result in a payment cut, no cut as well as a payment increase. Resources to access the reports are also provided. The presentation is a short video less than 15 minutes and also has a short set of power point slides as additional resource. Having a copy of your actual report, which you can access through the QIES portal in CASPER will be helpful.

    Learning Objectives:

    • Explain how the incentive payment multiplier is calculated and applied to a SNF's part A payments.
    • Utilize the line item reports from CMS on SNF RM measure. 
    • Understand the threshold rehospitalization rates that will impact your SNF part A payments.

    This product is intended for:

    • Administrators & Owners

    Speakers: Dr. David Gifford, Sr. VP of Quality and Regulatory Affairs, AHCA

    David Gifford, MD, MPH

    Senior Vice President of Quality and Regulatory Affairs, AHCA

    David Gifford, MD, MPH, is a geriatrician and former medical director of several nursing homes in Rhode Island. He currently serves as the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association. He helped create the Quality Department at AHCA which assists providers in their quality improvement efforts and works with administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board. He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials. Prior to that he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He also holds a faculty appointment at Brown University Medical School and School of Public Health. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health while a Robert Wood Johnson Clinical Scholar. 

  • Adoption Aids In Staff, Resident Retention

    Contains 2 Component(s)

    Believe it or not, technology adoption equals retention, and even more so in the long term care profession. Here are three ways that technology can positively impact retention.

    Believe it or not, technology adoption equals retention, and even more so in the long term care profession. Here are three ways that technology can positively impact retention.

  • FY19 SNF PPS Final Rule

    Contains 1 Component(s) Recorded On: 08/01/2018

    This webinar is on the FY19 SNF PPS Final Rule which includes an overview of changes to the SNF Re-hospitalization Value-Based Purchasing (VBP) Program, IMPACT Act Quality Reporting Program (QRP) as well as the new SNF payment system, the Patient-Driven Payment Model (PDPM).

    image

    How to Register in ahcancalED 

    Easy as 1, 2, 3 !

     

    Step 1

    image

    Go to the ahcancalED site at https://educate.ahcancal.org/and log in using the orange button in the upper left hand corner.

    Use your usual user name and password that you would use for LTC Trend Tracker or the AHCA NCAL website.  


    Don’t have one or can’t remember?

    Click the log in button and follow the directions found under the search button that reads-“If you need help retrieving your Username or Password, click here”.

    *Please note* you must add your member facility name to your login


    Once you are in and can see your name in the upper left hand corner, you are ready to go.

    Step 2

    image

    From the home page click on a category (Resources, Training, Webinars or Trending Now) For this demonstration, let’s try hovering over Webinars until upcoming webinars displays. 

    Under “upcoming webinars” go to a product in which you are interested. Click on the title.

    You’ll be redirected to the site where you can register for the product. This allows you to view the overview, handouts or resources associated with that product.

    Step 3

    image

    Almost there!

    Click the green register button.

    Fill out the registration details and voila! The products are yours to use indefinitely and can be found in your dashboard.

    FYI: after registering, you will be automatically notified when the recording of the webinar is ready.


    Need further help? Email us at educate@ahca.org

    We’ll walk you through it.

     

  • Patient-Driven Payment Model – An Overview, AHCA Priority Comments, and Outlook for the Final Rule

    Contains 1 Component(s) Recorded On: 07/16/2018

    AHCA staff experts will offer an overview of CMS’ proposed Patient-Driven Payment Model (PDPM) and highlight AHCA comment areas that are of most importance to members. AHCA also will provide an outlook for what may be contained in the final rule.

    image

    How to Register in ahcancalED 

    Easy as 1, 2, 3 !

     

    Step 1

    image

    Go to the ahcancalED site at https://educate.ahcancal.org/and log in using the orange button in the upper left hand corner.

    Use your usual user name and password that you would use for LTC Trend Tracker or the AHCA NCAL website.  


    Don’t have one or can’t remember?

    Click the log in button and follow the directions found under the search button that reads-“If you need help retrieving your Username or Password, click here”.

    *Please note* you must add your member facility name to your login


    Once you are in and can see your name in the upper left hand corner, you are ready to go.

    Step 2

    image

    From the home page click on a category (Resources, Training, Webinars or Trending Now) For this demonstration, let’s try hovering over Webinars until upcoming webinars displays. 

    Under “upcoming webinars” go to a product in which you are interested. Click on the title.

    You’ll be redirected to the site where you can register for the product. This allows you to view the overview, handouts or resources associated with that product.

    Step 3

    image

    Almost there!

    Click the green register button.

    Fill out the registration details and voila! The products are yours to use indefinitely and can be found in your dashboard.

    FYI: after registering, you will be automatically notified when the recording of the webinar is ready.


    Need further help? Email us at educate@ahca.org

    We’ll walk you through it.

     

    AHCA staff experts will offer an overview of CMS’ proposed Patient-Driven Payment Model (PDPM) and highlight AHCA comment areas that are of most importance to members.  AHCA also will provide an outlook for what may be contained in the final rule.


    Speakers:

    Mike Cheek
    Senior Vice President, Reimbursement, AHCA

    Dan Ciolek

    Associate Vice President, Therapy Services

  • PBJ and Five-Star

    Contains 1 Component(s) Recorded On: 07/10/2018

    This webinar will explain these changes and the impact they will have on your nursing center’s Staffing Star rating.

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    How to Register in ahcancalED 

    Easy as 1, 2, 3 !

     

    Step 1

    image

    Go to the ahcancalED site at https://educate.ahcancal.org/and log in using the orange button in the upper left hand corner.

    Use your usual user name and password that you would use for LTC Trend Tracker or the AHCA NCAL website.  


    Don’t have one or can’t remember?

    Click the log in button and follow the directions found under the search button that reads-“If you need help retrieving your Username or Password, click here”.

    *Please note* you must add your member facility name to your login


    Once you are in and can see your name in the upper left hand corner, you are ready to go.

    Step 2

    image

    From the home page click on a category (Resources, Training, Webinars or Trending Now) For this demonstration, let’s try hovering over Webinars until upcoming webinars displays. 

    Under “upcoming webinars” go to a product in which you are interested. Click on the title.

    You’ll be redirected to the site where you can register for the product. This allows you to view the overview, handouts or resources associated with that product.

    Step 3

    image

    Almost there!

    Click the green register button.

    Fill out the registration details and voila! The products are yours to use indefinitely and can be found in your dashboard.

    FYI: after registering, you will be automatically notified when the recording of the webinar is ready.


    Need further help? Email us at educate@ahca.org

    We’ll walk you through it.

     

    CMS has begun using staffing data from the Payroll Based Journal (PBJ) in the calculation of Five-Star ratings posted on Nursing Home Compare. This webinar will explain these changes and the impact they will have on your nursing center’s Staffing Star rating. A question and answer session will follow the presentation.

    Speaker:

    Thomas Martin, Senior Director of Research at AHCA
    Urvi Patel, Director of Quality Improvement at AHCA

  • LTC Trend Tracker℠ 101 for Independent Owners (IO)

    Contains 1 Component(s) Recorded On: 06/21/2018

    This webinar will go over the basic functionalities of LTC Trend Tracker℠ and how it is useful for IOs.

    Welcome to LTC Trend Tracker℠! LTC Trend Tracker℠ is a ‘one-stop-shop’ to access helpful tools and reports that will assist AHCA/NCAL IOs, those 10 or fewer centers, with providing better quality care. Reports containing Quality Measure Data, personalized publications containing facility specific Five-Star Data, and checking your status on Quality Initiative goals only scratch the surface of the capabilities of LTC Trend Tracker℠. Join us as we dive into this tool and how it is useful for IOs.

    This webinar will go over the basic functionalities of LTC Trend Tracker℠ including the following:
    • Top 5 Utilized Reports
    • Quality Improvement Tools
    • Quality Awards & LTC Trend Tracker℠

    Want to learn more about LTC Trend Tracker℠? Check out our resource center located at www.ltctrendtracker.com for helpful how-to videos and help documents!

    Questions about LTC Trend Tracker℠? Feel free to email the LTC Trend Tracker℠ team at help@ltctrendtracker.com.

    Speakers: Lonnita Belk, Manager of LTC Trend Tracker

    If you already have an AHCANCAL account, click the_LOG IN_button at the top right corner of the Home page. There, you will see the familiar AHCA log in screen. Apply your user name and password and you will be redirected to ahcancalED.


    If you are new to the site and are creating an account for the first time, please refer to the attached document: "How to create a new account in ahcancalED". 


    Please note: in order to receive access to this exclusive member benefit, you MUST list your AHCA/NCAL member Facility/ Community/ Company NAME on your account. 


    What if you forgot your password? If you forgot:_click the_LOG IN_button

    at the top right corner of the Home page and you will be redirected to the AHCA log

    in screen. Just below the blue SIGN IN box (toward the bottom of the page) you will see

    a message that says: If you need help retrieving your Username or Password Click HERE.

     

    Need Help? Please email educate@ahca.org for support. 

  • National Quality Award Gold Series

    Contains 5 Component(s)

    Thank you for your interest in the AHCA/NCAL National Quality Award Program! The Gold Award is the third step in the Quality Award journey. Applicants are required to have received Bronze and Silver Quality Awards before applying at the Gold level. If you have questions regarding your eligibility, please contact qualityaward@ahca.org.

    image

    How to Register in ahcancalED 

    Easy as 1, 2, 3 !

     

    Step 1

    image

    Go to the ahcancalED site at https://educate.ahcancal.org/and log in using the orange button in the upper left hand corner.

    Use your usual user name and password that you would use for LTC Trend Tracker or the AHCA NCAL website.  


    Don’t have one or can’t remember?

    Click the log in button and follow the directions found under the search button that reads-“If you need help retrieving your Username or Password, click here”.

    *Please note* you must add your member facility name to your login


    Once you are in and can see your name in the upper left hand corner, you are ready to go.

    Step 2

    image

    From the home page click on a category (Resources, Training, Webinars or Trending Now) For this demonstration, let’s try hovering over Webinars until upcoming webinars displays. 

    Under “upcoming webinars” go to a product in which you are interested. Click on the title.

    You’ll be redirected to the site where you can register for the product. This allows you to view the overview, handouts or resources associated with that product.

    Step 3

    image

    Almost there!

    Click the green register button.

    Fill out the registration details and voila! The products are yours to use indefinitely and can be found in your dashboard.

    FYI: after registering, you will be automatically notified when the recording of the webinar is ready.


    Need further help? Email us at educate@ahca.org

    We’ll walk you through it.

     

    Thank you for your interest in the AHCA/NCAL National Quality Award Program! The Gold Award is the third step in the Quality Award journey. Applicants are required to have received Bronze and Silver Quality Awards before applying at the Gold level. If you have questions regarding your eligibility, please contact qualityaward@ahca.org.

    For the 2019 AHCA/NCAL Award cycle, Gold applicants should respond to the 2017-2018 Baldrige Excellence Framework in it’s entirety. You should purchase a copy of the Framework at https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care prior to beginning the series.

    This series can serve as a valuable team building experience for your staff. We suggest that you form an application team that views the videos together and then completes the responses to the criteria as a team effort. This will result in a better application, greater understanding of the foundational elements of quality in your center, and enhanced excitement as your center engages in the program.

    Also, many AHCA/NCAL state affiliates conduct classroom-based workshops each year. Typically, these are facilitated by local Senior and Master Examiners from the program. Many use this series as part of their workshops - contact your AHCA/NCAL state affiliate to see if a workshop is scheduled in your state. 

    Before beginning the application process, you should review the 2019 Gold Application Packet, containing the important program information and instructions. In addition to this series of videos, you'll find many other resources on the Quality Award website.

    As you watch the series, remember that you can always submit questions to qualityaward@ahca.org.

    A special thank you to our 2019 AHCA/NCAL National Quality Award Sponsors:

    image  

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    Permission to use, copy and/or distribute any documentation and/or related images from this series shall be expressly obtained from AHCA.

    Paul Grizzell

    Paul Grizzell of Core Values Partners is an international speaker, trainer, and leadership coach who helps his partners focus, align, and accelerate their improvement efforts through effective deployment of the Baldrige Criteria for Performance Excellence.  Much of his work is focused on helping mission-focused organizations use the Baldrige Criteria to improve processes - all with an eye toward improving outcomes.  He has also assisted long-term care organizations with refining their AHCA/NCAL Award applications, preparing for site visits, and better understanding performance excellence concepts.  He speaks fluent “Baldrige-geek” and can translate it well to others!

    Paul has been a Judge for the Gold Level of the American Health Care Association Quality Award for five years and trains Senior Examiners for the Quality Award program. He has been involved with Baldrige-based performance improvement since 1997.  Paul is an Alumni Examiner on the Baldrige Award Board of Examiners where has led multiple site visits and trains Baldrige Examiners.  He is also a Judge for multiple state award programs.  He is an Assessor and Licensed Advisor for the European Quality Award. 

    Paul is a contributing author to Insights to Performance Excellence, An Inside Look at the Baldrige Award Criteria, published by the American Society for Quality.

    Paul lives in Woodbury, Minnesota.  He is currently driving his family nuts by trying to implement a self-administered “Baldrige in the Home” initiative.  In spite of this, he has been married to Janice for 31 years.  

NCAL AHCA