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PHI Coaching Supervision®

A main reason long term care staff cite for quitting their jobs is their supervisors. PHI Coaching Supervision® promotes an approach to management that values and respects workers by creating and maintaining positive relationships and modeling effective communication. The goal of this training is to strengthen the core communication skills that are essential to good supervision: active listening; self-management and self-reflection; and clear, non-judgmental communication. Supervisors who use the approach find that with clear communication, high expectations, and supportive problem-solving, they can significantly reduce disciplinary actions and turnover among frontline workers while also improving relationships. Nurses and other managers are then able to reduce time spent handling complaints and daily operational issues. In turn, these outcomes contribute to better quality care and more satisfied clients.

CEs: 4.50 NAB approved CEs and 4.50 contact hours for nurses through the Iowa Board of Nursing will be awarded upon course completion.

$350  AHCA/NCAL members

$650  Non-members

Audience: supervisory staff, including nurse supervisors, department heads, care managers, and service delivery coordinators.

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Pioneering Solutions to the Workforce Crisis

The ability to achieve and sustain a competitive edge in this difficult labor market will require intentional steps to be the employer of choice in your community. This introductory webinar explores the demographics influencing the availability of workers, discusses threats stemming from other service sectors, and share a range of innovative practices from quick wins to longer term strategies that lead to significant improvements in recruitment and retention. 

 CEs: None


$25 AHCA/NCAL members

$60 Non-members

Audience: Skilled nursing and assisted living supervisory staff, including nurse supervisors, department heads and service delivery coordinators.

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Improving Staff Resiliency and Retention: An Action Plan that Works

Working in post-acute and long-term care is incredibly rewarding. It is also stressful due to the demands and pressures that are faced on a daily basis. The workforce crisis and COVID-19 exacerbated this stress creating even more challenges for those who work in long term care. This course is aimed at reinvigorating your passion for long term care by providing you with tools and resources you can immediately use to decrease your perceived stress levels and help your team members do the same to aid with staff retention. Self-care is essential and is the key to self-managing stressful situations. If you are not taking care of yourself first, how can you be expected to take care of others? It is time to put yourself first!  Mindfulness-based stress reduction learned in this training can help put self-care back into your daily routine and support you in doing what you do best. 

This course is aimed at reinvigorating individual passion for long-term care by providing the tools and resources needed to decrease perceived stress levels and help other team members do the same to aid with staff retention. After attending this session, participants will be able to:

  • Identify stressful situations within their environment.
  • Employ stress reduction techniques that work.
  • Decrease their overall perceived stress levels.

CEs: 3.50 NAB, 3.0 contact hours through Iowa Board of Nursing

Cost :

$199 for AHCA/NCAL members

$249 for non-members

Audience: All staff members

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Self-Care: The Secret to Surviving!

Long term care facilities are incredibly stressful environments. Working with people can be stressful. The staffing crisis and COVID-19 have exacerbated the stress creating even more challenges for those who work in long term care. This session is aimed at reinvigorating your passion for long term care by providing you with tools and resources you can immediately use to decrease your perceived stress levels and help your team members do the same. Self-care is absolutely essential and is the secret to surviving stressful situations. If you are not taking care of yourself first, how can you be expected to take care of others. It is time to put yourself first!

This is an abbreviated course that includes an interactive quiz to help individuals measure their stress levels followed by strategies that can be individualized to cope with that stress.  

Managers and supervisors are encouraged to make this course available to staff members experiencing stress and to use the course as a preventative educational tool to help employees cope with inevitable work stresses. 

CEs: None


$25 AHCA/NCAL members

$65 Non-members

$350 AHCA/NCAL Member Only: One- Year - Facilities will use one individual’s login to access the material throughout the year that may viewed individually or in small groups as part of staff in-service trainings.

Audience: Managers, supervisors, and staff members experiencing stress

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Building Trust: A Strategy to Improve Patient Safety, Staff Wellbeing & Vaccine Uptake in Long Term Care

Staff trust leaders when they believe that they care about them (empathy), have faith in their judgment and competence (logic) and think they are acting with the real person (authenticity). When trust is absent between leaders and staff in long-term care facilities, vaccination uptake, patient safety, quality of care, and staff well-being are all negatively impacted.  

AHCA/NCAL is equipping leaders with trust-building skills and practices through Building Trust: A Strategy to Improve Patient Safety, Staff Wellbeing & Vaccine Uptake in Long-Term Care. Based on the science of trust building, this 4-lesson virtual program is full of tools and resources to help leaders build trust with staff.  

CEs: None

Cost: Free

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AHCA Requirements of Participation eCompetencies®

AHCA’s ROP eCompetencies® designed specifically to help skilled nursing facilities comply with F-Tag 726 under CMS’ Requirements of Participation (ROP). The program offers an extensive library of evidence-based skills checklists that allow evaluators to assess and document staff skills in real time. Videos are included to aid in skill progression and remediation. AHCA’s ROP eCompetencies® is a comprehensive competency tool that is inter-disciplinary and relevant to all skilled nursing facility staff.   

One-Year Subscription Cost: 

  • AHCA/NCAL Member Pricing for facilities with 0-200 Staff Members per facility: $1,500.00 
  • AHCA/NCAL Member Pricing for facilities with 201+ Staff Members per facility: $2,000.00 
  • AHCA/NCAL Non-Member Pricing for facilities with 0-200 Staff Members per facility: $2,000.00 
  • AHCA/NCAL Non-Member Pricing for facilities with 201+ Staff Members per facility: $2,500.00 

Audience: All nursing facility staff.   

CEs: None.  

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Informal Dispute Resolution (IDR) Toolkit

Both the toolkit, and the webinar, were developed to assist nursing facilities in determining if an IDR is an appropriate tool to use after survey where the results need to be disputed, by the facility.  Additionally, the webinar assists facilities through the process of completing an IDR and informs learners about areas that may vary based on state processes. The IDR process is not one providers do often so this tool is a helpful aide in completing a task that can sometimes seem confusing and intimidating.    

CEs: None


Free for AHCA/NCAL Members

$65 Individual Non-members

 Audience: Administrators, Assistant Administrators, AITs and Regional Directors. 

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Abuse and Neglect

This three-part webinar reviews regulations related to abuse, neglect, and misappropriation of resident property, how and when to report abuse, how to complete an abuse investigation, and helpful tips for achieving past noncompliance (PNC) for these deficiencies. The webinars also include real life scenarios, how to avoid deficiencies in these scenarios, and tools for achieving PNC.

CEs: None

Cost: Free to AHCA/NCAL Members

$65 for non-members

Audience: Administrators, nurse supervisors and DONs

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Pressure Injury Prevention and Wound Management in LTC

This pressure injury prevention and wound management webinar is presented by Jeanine Maguire, a wound consultant and educator with almost three decades of wound care focus and expertise. In this webinar, Jeanine emphasizes a patient-centric approach and the importance of routine and comprehensive risk assessment and skin checks. She discusses the challenges of Deep Tissue Injury and the controversy over whether pressure injuries are a result of end-of-life or a combination of factors. Jeanine highlights the need for accurate documentation and understanding of medically unavoidable wounds. She also stresses the importance of a multidisciplinary team approach, ongoing monitoring, and communication. Lastly, Jeanine provides links to CMS F tag 686, the critical element pathway, PAWSIC (the Wound Provider Group checklist), and NPIAP for further reference. *Note that some information shared will change with the RAI updates in October 2023, but the presentation discusses how to prepare for those changes.  

CEs: None

Cost: Free to AHCA/NCAL Members

$65 for Non-members

Audience: Nurses, wound nurses, DONs.

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Survey Preparation for the New Facilities Manager

Healthcare is a heavily regulated industry. For nursing homes in particular, the requirements are complicated and the inspection process is unique. Managing life safety compliance can be daunting for even the experienced facility manager. The learning curve for someone new to the industry can be overwhelming. This educational webinar walks through the CMS nursing home life safety inspection process, provides an overview of the applicable codes and standards, addresses how to access and navigate the codes, identifies CMS survey tools and reports, and discusses some of the most commonly cited life safety deficiencies.   

CE: None

Cost: Free for AHCA/NCAL Members

$65 Non-Members

Audience: Facilities Manager, or Engineering personnel. As well as Administrator, Facilities staff, and Emergency Preparedness

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Accidents- How to Stay Ahead of F689 and Keep Your Residents Safe

The Accidents webinar will review regulations related to supervision to avoid accidents. It also pulls together various resources available on ahcancalED, as well as external resources. The Webinar provides resources for development of policies to remain compliant with accident regulations. Finally, real-life case studies will be reviewed with explanations for what facilities should do if similar events occur.

CEs: 1.25 NAB approved CEs and 1 Contact hour through Iowa Board of Nursing.

Cost: $40 for AHCA/NCAL Members | $80 for Non-members

Individual registration with 1 contact hour through Iowa Board of Nursing or 1.25 CEs through NAB is $40 for AHCA members and $80 for non-members.

One-year unlimited facility subscriptions without CEs cost $100 and are available to AHCA member facilities only. This option is ideal for group inservice trainings or multiple individual trainings for one full year. 

Audience: Facility leadership, DONs, and Administrators, Regional Staff

Individual Registration with CEsFacility Subscription Registration (no Ces)

Facility Assessments 101: The Driver of Resources, Training, and Competencies

Build Your Proficiency at Developing Compliant Nursing Facility Assessments

Facility assessments are mentioned more than 100 times in the CMS State Operations Manual and F838 – Facility Assessment – specifically outlines facility assessment requirements. Is your team proficient at developing compliant nursing facility assessments? 

ahcancalED offers Facility Assessments 101: The Driver of Resources, Training and Competencies, a webinar to help your team become proficient in completing assessments. The one-hour training describes the relationship each facility’s individualized assessment has to daily operations as well as when emergencies arise. It also explains how to complete a facility assessment, includes a sample assessment, and provides links to numerous helpful resources covering facility assessments and staff competencies. 

All nursing facilities must update their facility assessments as needed or at least annually. These assessments determine the resources and staff competencies each nursing facility should have for compliance with CMS requirements for meeting the current needs of residents. 

CEs: 1.25 NAB CE and 1 contact hour through the Iowa Board of Nursing 

Cost: $50 AHCA/NCAL members | $75 Non-members

Audience: Facility leadership, DONs, and Administrators, potentially Regional Staff 

Register Here

OSHA: Recordkeeping & New Reporting Requirements

OSHA is expanding its requirements to electronically submit employee injury data through its Final Rule on Improving Tracking of Workplace Injuries and Illnesses. Nearly all providers are already required to maintain OSHA 300 Logs, Form 301, and Form 300A. Employers have for the last several years submitted 300A summary data before March 2nd each year.

The NEW requirement is for employers with 100 or more employees to electronically submit OSHA 300 logs and Form 301 (incident reports), in addition to the 300A summaries.  Old requirements, such as continuing to maintain COVID-19 Logs, the difference between workers’ compensation and OSHA, recordkeeping best practices, and other key reminders will be presented.

CEs: None. A Certificate of Completion is available after completion of the Webinar.

Cost: $25 AHCA/NCAL Member

Audience: Facility leadership, DONs, and Administrators, Regional Staff

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Quality Improvement

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Infection Preventionist Specialized Training

AHCA’s Infection Preventionist Specialized Training (IPCO) is a specialized course of study for healthcare professionals who desire to serve as Infection Preventionists (IPs) as established in the CMS Reform of Requirements of Participation for Long Term Care Facilities. Through this program, individuals will be specially trained to effectively implement and manage an Infection Prevention and Control Program in a nursing facility or assisted living community. CMS and AHCA both recommend that nursing facilities have at least two Infection Preventionists. 

It addresses both clinical and organizational systems, processes and cultural aspects of infection prevention and control which are fundamental to effectively leading and administering a center’s Infection Prevention & Control program. AHCA’s IPCO Training Certificate is valid for three years at which time it must be renewed. 

This training incorporates information from the COVID-19 pandemic, the most recent regulatory requirements as well as sections on Candida auris, Multi-Drug Resistant Organisms (MDROs), and Enhanced Barrier Precautions (EBP). Additionally, there is an entire section about operating an effective water management program.  

$450  AHCA/NCAL members

$650 Non-members

CEs: 24.50 ANCC Nursing Credits and 24.5 NAB CEs

Audience: Infection Preventionists, Nurses, Administrators, Nursing Home Leadership/Management (Clinical & Non-Clinical Leaders)

AHCA’s IPCO Training Certificate is valid for three years at which time it must be renewed.  For information about renewing training certificates, visit


Water Management

Post-acute, assisted living and skilled nursing facilities provide care and services to vulnerable populations who may become critically ill when steps are not taken to reduce the risk of waterborne diseases. To maintain daily operations and care services, long-term care facilities need to develop an effective water management plan to prepare for, respond to, and recover from a total or partial interruption of the facility’s normal water supply. The water management course provides post-acute and long-term care facilities with information about what a water management plan is, how to identify the elements of an effective water management program, and how to develop and maintain a comprehensive water management program in your facility. 

CEs: None

Cost: $25 AHCA/NCAL Members | $65 Non-member

Audience: Administrators, building operation engineers and maintenance personnel.

Register Here


QAPI is the key to continuous growth and sustained performance improvement. An effective QAPI program requires full interdisciplinary team participation and a data-driven approach that can be turned into action plans that minimize risk, maximize efficiencies, and improve resident outcomes.

CEs: 16.21 ANCC CEs for nurses and 18.50 NAB CEs for administrators.

Cost: $597

The certification exam is included with the purchase of the QAPI Prep course. The purchase of the exam-only option has retired as of 12/31/2023.

For questions about this certification program, review the QAPI Candidate Handbook. For general questions about AAPACN education, visit the FAQs page or contact the AAPACN Education Team at 800.768.1880.

Register Here


AAPACN Tools for SNF Nurses

Through a partnership with the American Association of Post-Acute Care Nursing (AAPACN), AHCA members can now access tools designed to help skilled nursing professionals manage documentation, quality measures and resident safety. These tools provide nursing staff with the training they need to effectively review and update their systems and processes for compliance with CMS’ Requirements of Participation. When ordered here, available to AHCA members at AAPACN member prices receive up to 50% off.

- The Guide to Enhanced Resident Safety - $146 AHCA and AAPACN Member Price.  

- Documentation Toolkit for Nurse Leaders - $97 AHCA and AAPACN Member Price.

- Quality Measures Survival Guide - $64 AHCA and AAPACN Member Price (includes the At-a-Glance tool listed below).

- At-a-Glance QM, QRP, and VBP tool - Only - $21 AHCA and AAPACN Member Price. *This tool is included in the Quality Measures Survival Guide but can be purchased separately. 

Audience:  All nursing facility nurses and corporate clinical staff.

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GERO Nurse Prep

Specifically designed for registered nurses working in long term care, the AHCA/NCAL Gero Nurse Prep course provides comprehensive online training that leads to board certification in gerontological nursing by the American Nurses Credentialing Center (ANCC) for RNs.  

Research conducted by AHCA/NCAL in 2023 found that nursing facilities with at least one ANCC Board certified RN experienced fewer deficiencies, had lower short and long-stay re-hospitalization rates, and significantly higher CMS Star ratings – echoing similar research findings from 2016 and 2019.

Nurses who complete Gero Nurse Prep show an average 24 percent increase between their pre- and post-course test scores. Gero Nurse Prep grads who choose to sit for the ANCC gerontological nursing certification exam ($395 separate fee paid to ANCC) have a pass rate of 94% on their first try. RNs who pass the ANCC exam can then use the GERO-BC™ credential after their RN credential. 

CEs: 30 nursing contact hours – enough to meet the criteria for taking the ANCC certification exam.

Cost: $790 *AHCA/NCAL members save $100 off the regular $790 fee by using the AHCAPAYLESS (all CAPS) promo code when registering for Gero Nurse Prep.  

Audience: All RNs and BSNs. ANCC has additional requirements that must be met to sit for the ANCC certification exam.  

Register Here

Discharges – Making the Safest Transition for Your Residents

Discharges, Making the Safest Transition for Your Residents is a webinar created by AHCA Regulatory staff to assist facility staff in understanding regulations related to planning, preparing, and discharging residents safely. The Webinar provides real-life scenarios of difficult discharge situations, and how to stay in compliance when these situations arise.

CEs: None

Cost: Registration is free to AHCA/NCAL Members | $65 Non-members

Audience: Administrators, Social Workers, Directors of Nursing, Regional Directors, Regional Nurse Consultants, and Risk Management Professionals.

Register Here

Creating Inclusive Communities for LGBTQI and HIV+ Older Adults

What are some of the unique concerns, needs, and strengths of your residents who are also lesbian, gay, bisexual, and/or transgender? How can your staff make sure that all residents, including LGBT people, are safe and affirmed in your community? This training covers the key information and skills that are key to creating an inclusive environment. The training focuses on terminology, the history of the LGBT experience, and common questions and scenarios to make sure your staff is skilled at LGBT cultural competency. 

CEs: 1.25 NAB approved CEs upon course completion. 

Audience: All staff and leadership in long-term care facilities.

Cost: $150 for individual AHCA/NCAL Members

  • Facility Group/ Team Purchase Option is available. This option does not offer CEs to the group. Group subscriptions are valid for 18 months from the date of purchase.  

Group Registration Cost:

1 - 25 FTE: $400

26 - 50 FTE: $750

51 - 100 FTE: $1,000

101 - 150 FTE: $1,250

151 - 200 FTE: $1,500

201 + FTE: Contact AHCA for pricing,

Individual Registration $150 with 1.25 NAB approved CEs                                                  


Medical Director Toolkit

This guide was created to assist facility leadership (Administrators and DONs) in establishing, maintaining, and improving relationships between leadership and the facility’s Medical Director. The guide outlines regulatory requirements for policies and procedures, as well as how policies apply to Payroll Based Journal (PBJ) submissions. Job responsibilities are provided, per regulation, but facilities will need to tailor this information to meet the specific facility/resident needs. Best practices are included to encourage the strengthening of relationships with Medical Directors and provoke thoughts into how to establish and/or improve these relationships.

CE: None

Cost: Free for AHCANCAL Members | $25 for Non-members

Audience: Facility leadership, DONs, Administrators, and Medical Director

Register Here

Behavioral Health and Dementia Care

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Trauma-Informed Care

Trauma-Informed Care (TIC) is a regulatory requirement for nursing facilities. Nine CMS F-tags cover TIC-related requirements. TIC is also an approach to care that requires specific staff competency as well as a system of care delivery to achieve the intent of the regulation and provide the necessary support to care for residents who may suffer from trauma.

This nine-module course provides education to help nursing home providers implement TIC in their facility with staff who are appropriately trained and competent to care for residents who are at risk for re-traumatization. The joint AAPACN/AHCA-developed training contains foundational steps and practical recommendations that can help improve resident outcomes.

CEs: 5.10 ANCC CEs for nurses and 5.75 NAB CEs for administrators.

Cost: $350 for AHCA/NCAL Members I $650 for Non-members

 Audience: Nurses, clinical leaders, administrators, and Social Workers 

Register Here

Behavioral Health: Regulatory Overview and Behavioral Health Services

Behavioral Health: Regulatory Overview, participants will be able to:

  • Understand the regulation, definitions, and guidance surrounding Behavioral Health regulations and caring for those with mental disorders and substance use disorders (SUD).
  • Apply regulation changes with real-life case study examples related to caring for those with mental disorders and substance use disorders.
  • Recognize operational changes needed to meet updated guidance and regulatory requirements.

 Behavioral Health Services: Diagnosis, Treatments, Interventions, & Care Plan Considerations, participants will be able to:

  • Understand different types of behavioral health diagnosis, such as trauma, PTSD, Depression, Anxiety, and Substance Use Disorder
  • Understand treatment and non-pharmacological interventions.
  • Understand the importance of person-centered care planning.
  • Understand use of a behavioral health contract.
  • Application of F689 (Accidents & Incidents) to Substance Use Disorder


CEs: None

Cost: Free for AHCA/NCAL Members I $65 for Non-members

Audience:  Administrators, assistant administrators, AITs, DONs, ADONs, nurses, Social Workers and clinical staff. 

Register Here

CARES On-Line Dementia Care Trainings

HealthCare Interactive’s CARES® Dementia Basics module is recognized by the Alzheimer’s Association® for successfully incorporating the evidence-based Dementia Care Practice Recommendations in the following topic areas: Alzheimer’s and dementia, person-centered care, assessment and care planning, activities of daily living, and behaviors and communication. This course is also available in Spanish.

CES: None. Certification is available through HealthCare Interactive.   

Cost: $99 per individual course per person.  Multi-user and site licenses available.  All AHCA/NCAL members receive a 15% discount on all purchases when using promo code AHCA15 at checkout. 

Audience: All nursing facility and assisted living staff.  

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CARES Serious Mental Illness Training

The CARES® Serious Mental Illness Online Training Program focuses on how you can develop care strategies for those with serious mental illness and how it differs from dementia. The CARES® Serious Mental Illness™  course can be taken as a freestanding course without taking the CARES® Dementia Basics course first.

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Love Your Neighbor: Preventing Resident-to-Resident Aggression

While there has been increasing attention to the subject of abuse prevention in long-term care, aggression between residents is rarely recognized as a significant concern. Too often, negative, and aggressive physical, sexual, or verbal interactions that in any other community setting would likely be construed as unwelcome and potentially leading to physical or psychological distress are overlooked.

The COVID-19 Pandemic has added an additional layer of stress to an already volatile environment. Heightened anxiety, depression, loneliness, and cabin fever have resulted in an increase in dissatisfaction and social unrest. This session provides strategies for anticipating the circumstances and events that may trigger negative interactions in a diverse community of residents, offering new thinking on how to achieve an environment of healing and recovery for today, and tomorrow.

CEs: None. 

 AudienceAppropriate to all disciplines and positions

Cost: $25 for AHCA/NCAL Members for each webinar. Receive $10 off the registration fee when purchasing all four webinars:  

 To receive a discount, all webinars must be in your cart during the checkout process.

Register Here

Finance & Reimbursement

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Revenue Cycle Management Academy

Revenue Cycle Management (RCM) Academy delivers concrete strategies for skilled nursing facilities to secure earned dollars, minimize unnecessary losses, and stay paid. Building a deeper understanding of the myriad SNF payor differences is essential for effective RCM and revenue flow.  

CEs: 6.75 NAB approved CEs


$350 for AHCA/NCAL members 

$650 for Non-members 

Audience: Newer business office managers, billers, accountants, administrators, nurse leaders and all AITs. 

Register Here

SNF VBP Essentials

New CMS SNF VBP measures effective 10/1/2023 will determine Medicare Part A rates beginning 10/1/2025. Understand the new skilled nursing value-based purchasing changes now or start writing your excuses for losing future Medicare reimbursements.  Learn how: 

  • CMS calculates VBP measures, risk adjustment, facility score and payment adjustment.
  • How CMS will apply the incentive payment multiplier
  • To use a SNF VBP prediction calculator to estimate the financial impact of quality measures on Medicare Part A revenue.
  • Adopting best practices now helps avoid Part A payment penalties and can boost future incentive payments.


CEs: 1.25 NAB CEs and 1 Contact hour through Iowa Board of Nursing

Cost: $40 AHCA/NCAL Members I $80 Non-members

 Audience: Administrators, directors of nursing, and quality improvement leads/staff.

Register Here

Person-Centered Care in a PDPM World

AHCA/NCAL offers a four-module webinar to train staff about the delivery of person-centered care under the Patient Driven Payment Model (PDPM). Person Centered Care in a PDPM World is built to train senior staff about delivering short-stay post-acute person-centered care and position them to then train other facility staff.

PDPM was implemented to focus payment for rehabilitative episodes of care on individual needs and preferences to implement more person-centered care delivery. Person-centered care is at the core of PDPM and can improve care practices that lead to better patient outcomes.

The first three modules examine the person-centered care framework, making personal preference determinations and challenges in delivering personalized care to short-stay residents. The last module is divided into four separate presentations that can be used to train various staff members including administrators, professional staff, CNAs, and other essential staff with content specifically designed to promote team application of the concepts into clinical practice and elevate person-centered care throughout an organization.

CEs: 4.50 contact hours for nurses through the Iowa Board of Nursing.

Cost: $150 AHCA/NCAL Members | $300 Non-members

Assisted Living

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Advancing Assisted Living Leadership – It’s Time to Level Up!

Advancing Assisted Living Leadership – it’s Time to Level Up! will help you take your leadership skills to the next level by adopting the right mindset and communication practices.  In addition, you will learn the critical role you play in mission, vision, and values for your team and your organization.  Learners will build their knowledge about emotional intelligence, conflict resolution, relationships navigation, and the power that data holds.

Cost: $199 NCAL Members I $650 Non-members

CEs: 4 NAB approved CEs and 4 contact hours through the Iowa Board of Nursing

Audience: This course is appropriate for administrators, nurses, and department managers working in assisted living. 

Register Here

Infection Prevention and Control “101” for Assisted Living

This session reviews what an effective assisted living IPC program should include, the role quality improvement plays in assisted living IPC, the importance of understanding IPC precautions, and identifies the key stakeholders to engage in an IPC program.

Cost: $25 NCAL members I $65 Non-members

CEs: None

Audience: All in assisted living

Register Here

Quality Assurance Performance Improvement “101” for Assisted Living

Why do we work in long term care? The answer is simple. We are here to support the residents and provide them with the best quality of life, and care, for however long they have with us while we continuously try to improve outcomes. How can we improve the outcomes for residents as well as staff? Again, the answer is simple. Facilities must be engaged in continuous quality improvement efforts, data collection, and system improvement processes.

This 60-minute training course, participants will be able to:

  • Describe what quality assurance performance improvement is.
  • Discuss steps to implement a quality assurance performance improvement program.
  • Explain how to do a root cause analysis.


CEs: None

Cost: $25 NCAL members I $65 Non-members

Audience: All in Assisted Living

Register Here

Caring for a New Generation in Assisted Living

The contemporary long-term care community is challenged to address a broad range of emerging clinical and psychosocial considerations, as the next generation of residents is far more complex. In the wake of the COVID-19 Pandemic, many older adults report feelings of depression and anxiety, turning to substance use, and thoughts of suicide. The number of people impacted by dementia continues at epidemic rates, further complicating the contemporary adult care community’s ability to create an environment that is satisfying to an increasingly diverse population.

Understanding the symptoms of illness and the psychosocial manifestations of trauma are two critical elements to creating a livable environment. This discussion explores the clinical and social influences to be considered in the assessment of and response to the behavioral health needs of the community. Accommodating the needs of the next generation requires an understanding of today’s customers – far more independent, outspoken, and likely to march to the beat of their own drummer. Strategies for addressing issues relative to dementia and mental health, social conflicts/bullying/aggression, substance abuse, and related concerns are a focus of this conversation.

CEs: None

Audience: Appropriate to all disciplines and positions

Cost: $25 NCAL members for each webinar. Receive $10 off registration fee when purchasing all four webinars: 

To receive a discount, all webinars must be in your cart during the checkout process.

Register Here

All by Myself: Overcoming Social Isolation and Loneliness in Assisted Living

Social isolation and loneliness are serious yet largely unrecognized public health risks that affect significant numbers of disabled and older adults. Many of these adults are socially isolated or lonely in ways that put their health at risk. Assisted living communities often represent a more desirable lifestyle over home care or other long-term care environments, insulating residents from the realities of dementia and more advanced physical dependency.

While the community culture may be more satisfying, the independence associated with the assisted living lifestyle lends itself to diminished socialization and engagement. This discussion offers innovative ways to improve the social culture while offering support for the independence and autonomy that is so vital to quality of life.

CEs: None

Audience: Appropriate to all disciplines and positions

Cost: $25 NCAL members for each webinar. Receive $10 off registration fee when purchasing all four webinars: 

To receive a discount, all webinars must be in your cart during the checkout process.

Register Here

Prioritizing Infection Prevention and Control in a Post-COVID-19 World

This presentation aims to bolster assisted living infection prevention and control programs. The lessons learned from the COVID-19 pandemic create an opportunity to integrate infection prevention education into the community culture and ensure appropriate resources are ready when needed. 

Learn to implement key practices that help prevent and reduce the spread of harmful and deadly infections. This webinar delivers practical strategies that support the assisted living preventionist role and take infection control prevention practices to the next level. 

CEs: None. A certificate of attendance will be available after the webinar.

Cost: $25 for AHCA/NCAL Members | $50 for Non-Members

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Metamorphosis: Leadership in a Transformative Culture

AL/RCF leaders are traumatized, fatigued, disillusioned, and, in some cases, hopeless to recover from the COVID-19 Pandemic. With many seasoned leaders opting out of the next chapter of AL/RCF, valuable experiential knowledge and support is out of reach for a new generation of leaders. What will the AL/RCF community of tomorrow look like? Do you know where your organization is headed or how you will attract and sustain the workforce, you’ll need to meet the needs of future customers? 

This conversation will inspire a new leadership perspective, moving all leaders to be creative and tenacious in meeting the challenges of the emerging culture of AL/RCF. The concept of transformative leadership and strategies every leader should consider in creating an environment of care that speaks to the needs and satisfaction of everyone living and working in the community is the focus of this session.

CEs: None. 

AudienceAppropriate to all disciplines and positions

Cost: $25 for AHCA/NCAL Members for each webinar. Receive $10 off registration fee when purchasing all four webinars:  

To receive a discount, all webinars must be in your cart during the checkout process.

 Register Here

Turning Complaints into Compliments - The Key to Customer Service

Customer service is at the heart of any business, including long-term care.  However, complaints can be hard to hear and manage. Having an effective complaint management program can turn complaints into compliments. This session will review keys to good customer service and how to turn those complaints into successful resolutions.

CEs: None

Cost: $25 AHCA/NCAL Members | $50 Non-members

Audience: Leadership and management in assisted living and nursing facilities. Administrators, DONs, and Department heads.

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High-Intensity Physical Rehabilitation in Medically Complex Populations

Many older adults are at risk for functional decline due to underlying medical complexity, as well as deconditioning following a bout of inpatient care. This course presents an evidenced-based approach for the implementation of a high intensity progressive rehabilitation paradigm, offered as an evolution of current, lower intensity post-acute treatment approaches to address this constellation of needs. Rehabilitation professionals (Physical Therapist & Physical Therapist Assistant; Occupational Therapist & Occupational Therapy Assistant) will have access to an interactive multimedia learning experience including responsive, self-paced presentation of foundational concepts, simulated case scenarios, and a moderated discussion environment for learning with fellow clinicians – all informed by the latest learning science and innovative technology.

CEs: N/A

Cost: $495 member and for an employee or contracted employee registering as affiliated with an AHCA member facility

$595 non-member registrants

 Audience: Rehabilitation professionals (Physical Therapist & Physical Therapist Assistant; Occupational Therapist & Occupational Therapy Assistant)

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Population Health Management (PHM) Innovation Lab

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PHM Innovation Lab

Population Health Management (PHM) is a term that describes the application of various interventions and strategies aimed at improving the health outcomes and managing the costs of a targeted group of individuals. PHM models vary based on the degree of risk, degree to which payment is tied to quality, reliance on data analytics, and level of care coordination. 

The PHM Innovation Lab has been developed to educate long term care and post-acute care (LTC/PAC) providers on the different PHM models and opportunities for participation and leadership within them. 

All of the following trainings are available to you free of charge, but you will need to register for each separately. You may participate in any and all modules that are of interest to you and the work you do.

CEs: N/A

Cost: Free to AHCA/NCAL members

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